Microsoft Store

I had a issue with my Xbox one console, I came in before my appointment and was helped immediately. I was offered something to drink and the staff was so polite and professional and solved my issue fast. I recommend this store 100%

I had some problems with my new Microsoft Surface Pro 4. Steven was super helpful, and immediately offered to switch it out for a new one. We got the new one up and running at the store, and I stayed there to do all the updates (firmware and system updates). Steven took great care of me, and even brought me a soda while we waited for the updates to complete.
I went there on a Thursday night, which was good. Not as hectic as the store gets on the weekends.

On Sunday we were out shopping for a Surface Pro. Unfamiliar with the product and the different levels we stopped by the Microsoft Store to learn more. Kate was helpful in explaining the differences between the 3 and the 4. Steven was great in working with us to explain what their packages offered and based it on what we really needed. After purchasing the computer he took the time set it up and explain all of the features to have it personalized for my use. He really went above and beyond what I was expecting when buying the computer. I am glad that we went there to purchase it versus some of the other stores we had visited to price check. I’d probably still be setting it up if Steven hadn’t had helped me. Now I can enjoy it and use it how I want to. I would go back to the store for other products or questions.

I recently bought a windows 10 phone here for myself and the salesperson was courteous and prompt. The checkout is definitely fast and fluid and would definitely shop here again.

D-​bag with a red shirt, glasses, and awful long hair that he combs down the right side of his forehead… Yeah that guy. He’s a condescending prick. Also, he doesn’t seem to know much about Microsoft products. Generally, this store is useless anyway.

Very friendly staff, Hector took good care of my issue– Great Job! I had a problem with my Surface Pro 3 [under extended warranty] and they quickly diagnosed the problem and replaced it. The store manager was very helpful as well— and walked me through fixing some setup issues on the new surface.

The people are helpful, but the store itself lives up to the unfortunate Microsoft stereotype: «Looks as cool as Apple, but doesn’t quite work as well.»
We came in to buy a laptop. They had the one we wanted in stock. They had the nifty phone-​based checkout system like Apple does. Except it’s not working. The one behind counter is not working. The one in the drawer under the demo laptops is not working. They have no backup system, can’t even take an imprint of a credit card. They just keep trying — no calls to corporate POS support or anything, just trial and error, as though its not a big deal that the store can go without revenue on the first weekend after school starts!
If my wife didn’t need it this weekend for work, we would have walked out and ordered from Amazon.
But we waited an hour-​or-​so until they got one of registers working, sort of. The system still didn’t let them activate the warranty (the whole reason we were buying there in the first place). They told us to «just keep the receipt». Grrr.

Had a great first experience, but then upon my second time there I ran into an unhelpful employee. Although my situation was complex, I was only provided reasons why he couldn’t help instead of helping me find the solution. I returned to my agency’s helpdesk, and was told to go back there because the Microsoft employee was wrong, and that my device was under full warranty.
I understand that delivering frustrating news to customers can be draining. That said, it would have been much appreciated if it wasn’t like running into a brick wall when proposing new suggestions or ideas to the employee. Try helping the customer figure out how to make something happen, instead of simply shutting down every attempt to solve the problem.

My husband purchased a Surface Pro Tablet and individual training was part of the package. I am 63+ and consider myself somewhat computer literate. However the windows 8 was more than I anticipated. The people at the Pentagon City store are very customer oriented. I have had so many disappointing experiences with younger customer service reps, because they dont have the patience to deal with senior citizens who are trying to learn but it just takes them (us) longer to «get it». I have gone to several individual training courses with «Carl Smith». This gentleman showed extreme patience and understanding from the moment we sat down. Carl doesnt just demonstrate how to do things, he takes the time to explain the «WHY» things should be done. He helped me understand the software and the apps. Then he went a step further and showed me how to organize my desktop in a way that is very simple and easy to navigate. Carl is very respectful and encouraging. and has probably forgotten more about computers than I will ever be able to learn. It is easy to see that he obviously loves his job and enjoys being around people. His knowledge and technical skills make it easy to learn and apply the lessons to real life actions. Carl is personable without being overly familiar. His customer service attitude is refreshing. Keep this guy around. You should use Carl as a «Train the Trainer» asset so that other MS customer service reps can lear from the best. He is a «KEEPER»!
Sincerely
D Ramos, Lorton, VA

Props to store manager Will, for making things right with Surface RT. This is a great store, the few issues I’ve had always been taken care of. See Femi or Mima

Best Windows store ever! Loreal, Julius, the entire team was refreshingly helpful! I most definitely recommend this store to everyone and anyone. Service was sweet and the staff actually knew what they were doing and talking about. Most of all, Loreal walked with me to a tmobile kiosk, after store hours, to help me with my sim card. Who does that!!! She did… she went the extra mile to make sure that all was ok… forget Tysons corner, forget Bethesda, come here!

I’ve never had such awful customer service before, the technicians are so rude, will never buy from this store again.

This is a review purely on the phone call I had with one of their representatives. I have never stepped foot in the store but my boss asked me to call to see if they had the new Dell XPS 13 for him to go buy. I first called the Tyson’s Corner number but that sent me straight to an 800 number, so I had to talk to that representative before she would transfer me to someone in store. No problem. When she finally realized she needed to put me in touch with someone in the store to answer my question she tried Tyson’s but they did not answer so she called the Pentagon City store and whomever it was that answered was awful. She did not greet me or say her name, I asked the rep if she would be able to transfer me to the tyson store when we were finished she loudly and and very rudely answered «NO WE CAN’T TRANSFER!» At this point there was 3 of us on the phone the original 800 rep and the woman in store. I asked the 800 rep for the phone number so that I could call once I was finished. And the instore rep rudely yelled «YOU NEED TO CALL BACK» and hung up the phone. By this time I was beyond pissed and didn’t quite care if the new gadget they were selling was in stock. Horrible horrible experience, I will take my business somewhere else in the future.

Was lied to twice over the phone about purchasing an item. Drive to the store to waste my time and money.

My kudos to Tim, Maima, Erica, and especially Claire. I went into the store after spending six hours on one day and four hours the following day being bounced around by MS Customer Support (all the offshore folks) who couldn’t get my Office 365 working.
These experts were helpful, knowledgeable, and were NOT the least bit condescending, which is a direct contrast in what I experienced at the Apple store, by the way.
My computer was having multiple problems with Office 365, including failing to connect to my hosted email account. Claire was finally able to solve all of my problems EXCEPT that, but gave me a workaround to use while I work with my provider on resolving the issue on their end. I can accept that (for now!)
Although my entire email problem was not solved, Claire fixed a couple of other issues I mentioned that were unrelated to MS products or the Office installation. I was really impressed with her knowledge and her willingness to be helpful, even though it was really out of the scope of her job.
I will be returning to this store whenever I need Microsoft products or support. The caring and personalized care is worth the trip.
Oh, I also have to say, I purchased a Surface 2 while I was there. Tim and Erica both advised me NOT to buy a more expensive model when I told them what I was going to use it for. They really made an effort to understand my needs and find a solution that would meet those needs without upselling me to more expensive models with more expensive peripherals. Now THAT is good customer service. Honesty. Not found in a lot of other establishments.

Customer service at this store is always excellent! Yesterday alone Loreal, Steven, and especially C.W. were all very helpful. I always appreciate the time, friendliness, and patience of the staff at this store. I love that this store has a public restroom and offers a free drink (but not the fun kind) while you wait. Yesterday I was freezing and C.W. made me makeshift hot chocolate out of coffee and enough cream and sugar so that it was closer to the color (and taste) of caramel than coffee. Yum!
I’ve worked with several other employees at Microsoft at this location and they’ve all been great! Very friendly.

Let’s just face it, if you want todays technology, it has to be Microsoft. If you want yesterday’s technology at todays prices… go by an Apple product.

Two review in one. First review in store second review on phone.
It was Saturday morning and my brother was going to return his Dell table get his money back to wait for the new Surface mini that they said not going to be. It was only 6 employees. The store was small it Tyson’s Corner location.
Saturday morning and they only had a hand full of customer. I got the HTMI cable for my Surface first gen so I can use my monitor at home. And watch my movie and TV show from google play online. We didn’t have to wait long. Do I what to come back. If I was in the mall. Yes. Most of the time I wood be a Tyson’s at McLean VA.
Call review. I try to find out when the new Surface mini and the sale person said they have no information on it. They get the same information like everyone lease on the release date. I try to get the store manager. The employee said, «He did what to go to the phone. And info was the same. So I hang up the phone. Try Tyson’s corner. Same. If the manager wood have talk. It wood gotten and extra star. I wood not call this store.

I stopped in this week to inquire about some new Ultrabooks and Windows 8.
I was greeted by a representative who could barely keep his eyes open, answered every question I posed to him in a rambling, indirect, lengthy monologue. He didn’t fully answer any of my questions. He didn’t know how to use Windows 8 on the demo devices!
He noted that windows stores are lacking because «Apple owns the market and knows what people wants. Windows is way behind.»
‘I found this job on craigslist.” He also told me. Well, that was obvious.
I was so excited to learn more about this exciting new operating system — and to be turned AWAY from the idea by the end of my in store experience — Microsoft needs to do much better in training and vetting their employees for people who actually give a damn and know what they’re talking about.
I’m still interested in learning more about Windows 8 and available ultrabooks, but rest assured I’ll be consulting
for any further windows products.

I stopped in the new Microsoft Store after lunch and was pleasantly surprised. It is setup very much like an Apple store but the tone /​colors are much more «homey.» Where Apple stores are very white, this MS Store used more tans and browns.
There are many displays for laptops, all-​in-​ones, and desktops. The computers we all the best of the Windows market. Next to each computer was a very helpful display with all of the features and the prices.
The staff was helpful and not pushy at all. I did not need to buy anything, but when I do, I will write an updated review.