Belmont Jewelers

Nicest store, new location right on main level entrance. Verity of collection and great service!

Belmont Jewelry was the place I needed to find. I was looking for a place to have a custom necklace made. I had the picture of what I wanted, but with additional modifications. Ahmed helped me and made sure that I received exactly what I was asking for with excellent quality material.
While I was there, I also asked for some stone settings to be fixed, and the replacements were even better than the originals! Belmont Jewelry will now be my first option when I buy jewelry.
Awesome customer service, honest discussion of options, and amazing jewelers who deliver goods that are even better than originally imagined.

I went to store did buy anything just ask them question about rings and black gold very friendly people help me a lot even though I told them I am not buying anything unbeliever but truth.

I’m sorry to see that I seem to be the only person who had a terribly negative experience at Belmont Jewelers.
TLDR; They were very rude, I was told that «a $ 21,000 ring… kinda trumps your watch battery,» and the story ends with one rep telling me, as my back was turned, «F*ck you!».
I visited this store on Black Friday after having bought a watch at the nearby Nordstrom Rack that I realized after purchasing did not have a battery. The store had only one other customer inside who was speaking to an older woman about diamond rings. Another woman offered me help and I said I needed a battery changed, at which point a male rep came and said he could change it. Noting the tag on the watch, he asked if I had just purchased it and I said I had. He asked if I had gotten a discount since there was no battery and I said that I had not noticed it until after leaving the store and arriving at the mall. He told me that I should have asked for a discount and that he did not understand why I purchased it without a battery. I simply shrugged and again said that I had not noticed.
He took the watch to a back room and was working on it for about 10 minutes. This was feeling a bit long since other places I have gone to get watch batteries changed have taken roughly 5 minutes at most. After 10 minutes, the older woman who had been helping the gentleman with the diamond rings went to the back room to pull the gentleman working on my watch out to talk to the customer about ring insurance, or something to that end. They were speaking for a little over 5 minutes and I realized that I had to leave soon to meet my friend who had given me a ride to the mall outside to take me home. I asked the second woman if I could have my watch back to catch this ride, and she told me that it would be finished soon. I told her that I really needed to be on my way and if I could please take it and come back another time. At this point, the other customer had left, and the gentleman who took my watch said he would be finished soon, and proceeded to go to the back room.
I waited another 2 minutes but really had to leave, so I asked the woman again if I could please have my watch back because I needed to go, at which point the older woman said «Well it takes time to fix a battery it’s not just an instant thing. He’s in the middle of it, he can’t just stop his work in the middle» and I replied, «I know, it just hasn’t taken this long at other places I’ve gone to and I need to catch my ride to leave». She told me, «Well, he needed to talk to a customer about a $ 21,000 ring, so that kinda trumps your watch battery,» and walked to the back room. In shock, I turned to the other woman and said, «Wow, I can’t believe she just spoke that way to a customer. I can’t believe I’m a lesser customer just because I’m not getting a ring.»
At this point, I was extremely frustrated and pressed for time, that I raised my voice towards the open door to the back room and said, «Could I please just have my watch back? I really need to go,» when the gentleman who had been working on my watch came out with his hands cupped toward me. In his hands, he held my watch, and the back of the timepiece, which was unattached, and he shook his cupped hands toward me saying, «Here, fine, since you’re in such a rush and can’t wait, you fix it!» and I took my watch and said, sarcastically with a smile, «Wow, you guys have great customer service» and turned around to leave and both he and the woman continued to yell at me as I walked out saying, «You’re so difficult!», «What’s your problem!», «Yea, just leave!», and my personal favorite, which I don’t think they thought I heard, «F*ck you!» from the man.
So, safe to say, I don’t intend on returning and am here to warn you that you shouldn’t go unless you plan on spending a substantial amount more than $ 15 for a watch battery.

Really, really stellar place to buy a diamond. I went to a lot of jewelers when buying an engagement ring and not only did Ahmed at Belmont give me the best quality diamond, he helped me finance it on the spot. On top of the great stone, I actually needed the ring set on a super short timeline so I could propose on the 4^th of July (I didn’t even meet Ahmed until like June 30^th) and they were able to turn it around for me. A few weeks later I came back to get the ring resized and again, helped me turn it around quickly with no problem.
Buying a diamond can really suck, but the Belmont folks made it really easy. Loved the ring (so did my fiancée), loved the efficiency, and most of all, loved the people.

My fiancé and I went to every single jeweler in the DC area but we felt so comfortable working with Ahmad. He was very personable and extremely patient with us trying on every single band they had. I got 2 custom made rings which turned out more beautiful than I could have imagined and my finance got a white gold band. Their prices are better than most places we saw and Ahmad made sure we got the best deal within our budget. I will be posting pictures very soon.
Update: It’s been a few months since we bought our rings and we have been back at least 4 or 5 times to polish them. Every time we went they were exceptionally nice and made sure to tell us to pass by and give them a quick polish anytime we were in the area. I don’t think customer service can get any better!

My girlfriend and I went to every jewelry store in Pentagon City Mall and this was the only one that we felt good about. We worked with Anna, a graduate from a gemology program and she was very knowledgeable about everything. She was kind, attentive, and let my gf try on a bunch of different rings. She even got a proper sizing of her finger, which ended up being ¼ size bigger than she thought. She let us take a picture of the setting we chose and wrote down the information and never pressured us to buy. We then spoke to the owner, who gave us a price quote and gave us his card. The ring will be custom made in platinum and we look forward to getting it! The price was about $ 500 less than a similar ring at another store in the mall. This is a boutique shop and they don’t work on cheap volume sales. Instead, they give you personal attention and take their time with you.

Great experience! My fiancé and I just purchased our wedding bands here and the manager was extremely helpful during the entire process. My fiancé purchased a very simple white gold band and I had my band custom made. I was kept in the loop during the entire process and the manager was really patient with me as I mulled over various options! Better prices than some of the larger retail diamond retailers, but the flip side is you don’t get a lifetime replacement of diamonds. Hopefully it’s just made well enough that it won’t be an issue — I think so!

I broke the clasp on my favorite watch and I was wondering where in the mall to go, walked into Belmont jewelers, they fixed the clasp while I waited and the manager told me it was a super easy fix, not even a charge. thank you.