Sprint Store

Called in advance to see if they had a phone I wanted. I was told after waiting on hold over 10 minutes «we have a couple of them». Drove 20 minutes to pick it up and when I arrived the same guy I spoke with on the phone said «we haven’t had those phones for weeks»

Well I tried out the sprint network with all the great deals they offered but the dropped calls lac of data speed and voice call quality in a lot of areas wasn’t worth it. The sales people at this Sprint store whom were friendly when I shopped for the service weren’t so helpful in problem solving as their only response was that my two iPhone 6’s were at fault! Not so helpful anymore. I walked out and across the street to Verizon where their staff was extremely helpful in canceling my Sprint, porting my phone numbers over to two new phones within about an hour «sprint took 3days on one phone and 5 on another to port phone numbers» I also didn’t have to pay $ 30.00 a phone start service fees as well several fees on my bill that states Sprint doesn’t have to charge me but they wanted to defer there costs! Something they forgot to tell me when they explained the great deal they sold me. All in all was not happy with Sprint phone service or customer service, kinda felt like a used car sells man experience, great upfront when you show them the $$$ but once sold the experience go’s down hill fast.
Loving my Verizon cell service service, not one complaint and no surprises in my bill. Yes it’s a few dollars more a month but sooooooo worth it.
A two star rating for Sprint quality and customer service. this particular Sprint store and staff get the one star!

Absolutely awful. Giuseppe made assurances to me that were completely incorrect. He had no idea what he was talking about, and when it turned out he was wrong, he was indignant. This phone is now going to cost me hundreds of dollars more than it should and is passed the return date due to Giuseppe’s misplaced hubris and inability to stand behind his word. Just another store filled with incompetent employees who will argue semantics rather than provide customer service and admit making a mistake. Terrible.

worst customer service and attitude i have ever experienced. do not go there and will never have sprint again

We were there for 40 minutes and only one of the three employees there acknowledged us. The one that did (Manager Issac) only asked us for information on why we were there. After he got that he went back to acting like we didn’t exist. After Issac started helping someone else, and another person who was there layer than us was helped I informed Issac that there customer service was BS and we left. I hope I don’t ever have a reason to go back to this location because their customer service is terrible.

Went to this store on 11÷16÷13. Stood by the service desk for a while — no one approached us or offered help. 2 sales people were assisting other customers so we patiently waited… While awaiting we learned that the other customers have been waiting for an hour ! And they were visibly upset with the service. I was getting there too !! We asked the sales person to help us, all we needed was to add another line to my account. He said he needs to assist other people right now. We got no assistance no apology for a delay for another 15 minutes. We just watched other customers getting upset and impatient. A sales guy finally came by and asked us to step towards the small counter w the computer. And when we did he tried to look up my account information. Then in less than a minute he left us standing there without finishing or any warning or explanation… and he went to assist another customer on the phone. at that point we decided to walk out of that store. We are no coming back there again .
I have been a SPRINT customer for almost 15 years. I never had an issue with their service before — I honestly think it depends on the location of the store and on the staff. Unfortunate a bad experience w service reflects on the whole company! All we needed to add another line to the existing account. This means adding business for SPRINT. I would hate to think SPRINT doesn’t care about their existing or new customers anymore !

Was a US Cellular customer that ended up having to be transfered to Sprint. We decided to stay with Sprint for the price, but when I started having major problems with my phone and went to get help because my phone was defective, I was met with a very rude and argumentative staff member who just kept saying over and over that customers were pleased with the phone I had, like there could never be anything wrong with a cell phone! I was in Customer Service for years and you never argue with a customer. I was offered no alternatives other than selling the phone. All the other employees witnessed the rude behavior and said NOTHING. After our 1 ½ contract is up, we are DONE WITH SPRINT.

I’m not sure when they opened but I’m glad they did. We’ve been Sprint customers for years and customer service in their stores has always been horrendous. Ignorant salespeople, long lines, wrong information given, etc.
This was by far the most wonderful experience I have ever had in a Sprint store. My husband had an issue with his phone not charging. The salesperson passed me to a technician and this tech, he was just the greatest, knew what he was doing, answered all my questions (ok, maybe I didn’t like some of the answers but hey, he knew enough to give me the correct answer!) We will be receiving a new phone (free of charge due to defect) in a few days.
It is a small store, not like the monstrosity in Rolling Meadows, no cushy seats for waiting, but they have a tech dept.
Yes, I will be back.