AT&T

I find it funny how many people on here complain about the wait time. Let me tell you why. Because people who are there to upgrade a phone want their 26 821 617 pictures transferred, their apps, their text messages, videos, some can’t remember their passwords. THAT’S what takes so long. You can’t expect these people to do all your dirty work. Back up your stuff and go prepared otherwise don’t complain

This AT&T store is totally focused on making the sale where post sales follow up (e.g. delivering on purchases) is best described as nonexistent and management is hostile. Don’t be taken in by their décor or hosts at the door. If you insist on using AT&T as your cellular provider, best find a different store to do business with.

After shattering my iPhone’s screen, I purchased my friends previously used HTC One. The issue in swapping service between the devices was the incompatibility between SIM cards due to the size of the card.
I was naturally a small degree timid to walk into the beautiful next gen store because I had no intentions on purchasing a new device (especially because I just got this one) but then I was greeted at the door by two professionally and classy dressed women whom I figured were there to greet, but that was when I was introduced by one of them as Elizabeth.
She was much more than just a greeter, she was extremely knowledgeable, professional, courtious, and best of all. determined to get me back on my way with the phone that I walked in with. Elizabeth asked me right off the bat if I would need help syncing contacts, although little did she know, my HTC One was ahead of the game and did it all through Bluetooth for me in a matter of minutes, prior to the visit because I’m so technologically savvy.
Elizabeth found common ground and made the experience more pleasant than just the service experience it could have began as. Lastly, she took time to discover if AT&T could currently do anything more for my other needs such as U-​verse, cable, or other services for my home, she then gave me the quote.
I left and noticed that my data did not work so when I walked back in, she was already working with another customer, however at that time her coworker stepped right in and corrected my phones settings to allow the data to flow. Great teamwork at this store, thanks. (Typed from my connected HTC One)

IF I could give negative stars, I would. The WORST MANAGER on the face of the earth. Apparently not trained in customer service, but rather brings a snotty attitude to the customers, can’t answer a direct question and turns every question and oportunity to help into an attack on the customer! We were sold an iPad and told we could use our unlimited data on that item. Turns out that was blatantly false and now we have exorbitant bills because the item was purchased for traveling on business. THEY BLATANTLY LIED TO MAKE THE SALE and then refused to take the item back. The manager turns the tables with the most bizarre reponses in an attempt to rerate and blame the customer. How does AT&T promote people like this?! Save yourself the agony and change providers and avoid this location at all costs. You will wait a long time, be given the run-​around and have the most unpleasant retail experience of your life. If the tech department tells you one thing, they will huddle with the manager and then you will be confronted (yes, confronted) with a manager who completely contradicts what you’ve been told… and is belligerent with his attack. UNBELIEVABLE. Fire this guy before you lose more customers, AT&T! Clearly, they do not care about providing service or happy customers. RUN!

I visited this location yesterday to pick up a Note 4 Edge, my experience with Tony and Jon was pleasant not painful at all I would recommend this location, thanks for the phone upgrade and info swap from the old to new phone,

They were quick and helpful. They fixed my issues right away and I left happy.

This has been the best experience at an at&t store i have ever had. Lots of staff, super nice, answered all my questions quick and to the point. Was in and out Ask for Salem. Great guy!

I don’t like this ATT store. First of all their customers service works very slow and literally spend over their hours just waiting. Secondly I never get full answers from the people who works there which makes me feel that they are not very knowledgeable.

I wish I wouldn’t have to pay then to leave them. They are never helpful, always sarcastic and never put the customer first. You’d think with s Verizon right across the parking lot they would be more customer friendly and willing to help in situations. They however, are money hungry, selfish, and definitely not trained or knowledgeable about anything they’re doing. I wouldn’t give them any stars if possible. I hate and dread going into att every time. Never a good experience.

Stay away.
Long, long story short…
While upgrading three of the phones on my AT&T cellular account I was sold Uverse service for my web and home phone. Sounded like a deal. It proved to be a disaster.
Fernando, our service assistant, scheduled installation for today, between 9:00 — 11:00AM. So, I took today off. The installers never arrived…
I called Uverse first, only to learn that my order had never been completed, and that they (AT&T) needed to ask me more question. Not in the mood after having blown off a day at work, I declined.
I attempted to call the store to let them know what had happened, but no one at this store ever actually answers the phone.
So, I drove to the store. There, while speaking to Fernando and someone introduced to me as the manager (didn’t get her name) I was told that AT&T was mistaken, and that the order was, in fact, completed. (I would learn later that this was a lie. A number of security questions, and the setting up of a password never took place.)
The kicker, however, was the manager telling me, «It would have been nice if you had called yesterday to confirm the service appointment.»
A couple of additional quibbles:
Fernando did not review my current AT&T cell plan, turns out I could have saved a couple of dollars a month by moving to a newer plan. This I did directly with AT&T.
Also, and this is mostly my fault, it would have been nice to know that my new phone wouldn’t hold the entirety of the music library on my old phone. I would have upgraded.
Avoid this place.

I am not a techie. I do not have the fastest fanciest gadgets. If my phone still worked I still would be using it to make calls and text. Sadly it was time to upgrade. Got to my local store at 9:30am (should have checked hours first). I left and came back at 9:58am. When the doors were unlocked I was the fourth person in line. Cory greeted me moments after I signed in. I explained what I thought I was looking for. We went over a couple phones and he looked up my bill. He was very patient with me and all my dumb questions. I was extremely satisfied with the service I received. I can only comment on my rep. He was pleasant, knowledgeable, thorough and centainly knows his business. It did take a while, so I could see if they are super busy things could get backed up.

I don’t know if it’s like this at EVERY ATT store, but going here is easily worse than going to the DMV. You are greeted by an unfriendly person at the door who generally informs you that it will be around — no less, than 45 minutes for you to see a sales person. I’ve had walk-​ins at the doctor see me faster. After meandering around for said 45 minutes you are no closer to speaking to a sales rep. When you approach one for a quick question they give you the whole «I’m not working with you — it’s not your turn» look. If I never had to go back to this store I wouldn’t. Also, one rude associate didn’t have an answer if my plan would work in Puerto Rico or not — since it’s not «part of the US and has a different president.» — Um, what?!
I’m better off finding the answers on my own than asking someone at this useless store.

Don’t bother going here. They will just pass the buck here. What you think you signed up for is not what you will receive and then when you get a bill from their billing center it will not correlate with what you discussed with the rep. The reps are incompetent and the manager, some middle aged white female, there is beyond useless not to mention rude. These employees there have no authority. Only if Att knew that these employees were running their supposed flag ship store. At least five people exited the store in the hour I was there with their issues unresolved. Really Att! Your phone reps tell us to go into the store and your store reps just blow us off and tell us to either come back or we should expect a call back. Neither will happen. Stay away from this store at all cost! The management there is questionable/​incompetent. It is a shame that a nice store as such would have such poor service. I have been turned off by my experience here and have decided to take my business elsewhere across the parking lot! I suggest you do the same.