Mattress Firm

Checked this place out for a mattress and Adam was a great help! Good selection of mattresses and Adam helped me select from a wide option of Tempurpedics, Posturepedics, etc.
As for the negative reviews, perhaps I would just allow customers to consider that for most of the Mattress Firms at any location (and note that Anamaria’s review is for Sleepy’s which has had a mixed reputation from a sales standpoint, but she does have a point in saying the transaction was questionable… At Sleepy’s) the reviews collectively in the Chicago Metro area have been GREAT. I was astounded and skeptical myself, especially after seeing high-​density expansions in different locations, but it is their higher-​efficiency marketing campaign to advertise their retail services. They’re buying out Sleepy’s and American Mattress seemingly in expedited takeover but at the root of it because of wanting to bring better staff and sales reps to the mattress industry as a retailer.
Hope this review was objective and informational as possible. I have a $ 1499 Queen Posturepedic mattress that I obtained for only $ 499 from the sales rep and picked it up at the Bolingbrook warehouse (not too far from where I live, saves shipping & handling costs), so I’m MORE than content with that purchase. I sleep much better now. If anything, I would recommend buying sooner than later because they’re still in their «reputation establishment» period so they’re trying to leave customers satisfied regardless of what price point they have to sacrifice from a profit margin standpoint. But in terms of down the road, who knows? Perhaps the excellent deals will persist (I would think they would).
Again, highly recommended retailer for mattresses right now. Much, much cheaper than Sleep Number from a maintenance and warranty standpoint as well :)

This place is horrible. They are a bunch of scam artists. The sale prices are the same as the prices always are. Their return policy sucks, one exchange on pillows even if you are paying more for the second one. 100% satisfaction my ass. I am not satisfied at all after being hosed for $ 2,000.

My experience at Sleepy’s was great. Tom Booko made sure that I got exactly what I needed. He was so nice and took the time to figure out exactly what kind of mattress I need and what kind of mattress I could afford. I was there for a while, trying out multiple mattresses, and he was very patient with me. He made sure to stay within my budget and overall just made me feel like he really cared about me getting the right mattress. The delivery team was on time (they give you a four hour window but they were here within the first half hour) and were in and out in five minutes. And my mattress is amazing! I love it. The whole experience at Sleepy’s was really great and I’ll definitely be back.

I do not recommend Sleepy’s. I found their customer service okay but their whole business scheme abysmal. I came in here because I saw they were having a Fourth of July sale and I needed a new mattress. I went in and told the sales associate my budget and he showed me mattresses that were within it. Then when I found a mattress I liked, I asked to know the total cost of mattress, box spring, frame and delivery so he took me over to his computer.
He says he could do it all within my budget and then we sit down and he asked if I could go 10 dollars over and asks for my credit card. Huh? I wasn’t going to pay until I saw the itemized list. Then he went into the system to try to place the order and the system was fighting him. He then asked if I could go 50 bucks over my budget. I say okay. Then — the kicker — he said I should just go over to Walmart and buy a cheap frame for $ 15. What? You want me to go 50 bucks over my budget for just a mattress — not including a frame or delivery? Uhm, no. I walked right out of there.
It would have been different if they had been honest about costs early on. But don’t ask for my credit card and tell me it’s going to cost $ 50 bucks more without everything I want.
If you are interested in working with guys who try to upcharge you while you’re at the register and after they made you promises, come here. If you are looking for somewhere that does honest business … well, you’re out of luck.

Excellent experience! Tom Booko really took care of us. Shopping for a bed for my daughter and he took the time to go over every aspect of the bed with her and I. HIGHLY RECOMMENDED: this is definitely my new place and salesman for anything I need in the bedding industry.

Just bought our mattress from the same store. Loved their customer service! Specially Tom. I would recommend him for your next mattress need. He would take his time and explain everything depending upon your need. He would answer everything about your mattress with some interesting statistics :). This store is definitely serve you better for your next mattress needs.