Ashley HomeStore

We bought furniture from this place 5 years ago-​2 couches, cocktail table, 2 end tables, a buffet, 2 lamps, a kitchen table and chairs and some other home accessories. Huge mistake! Before it was even paid for (from their 3-​year financing plan) it was ready for the garbage! I’m not exaggerating. The quality is beyond terrible.
The two couches we bought have frayed, the pillows fell apart, the finish on all of the tables we purchased buckled and they replaced the kitchen table with a set I really didn’t care for but it was my only option. The other tables are discolored and buckled-​you can see where the glue separated from the boards.
I would never buy anything from this place again if you paid me! The rest of my house is Ethan Allen and Darvin, which I have had since 1999 and it all looks brand new. Ashley is cheap in comparison but now I have to replace everything again 5 years later so in the long run it’s costing more. Buyer beware!

10÷1÷2015: a quick update to Ashley review…
After doing a Google search for Ashley Corporate I got a hold of a live person who oversees all customer service. She quickly took my complaint, apologized for the issue and scheduled a replacement for the next day! Great service and I’m happy to say the sofa was changed out and I am made whole. I didn’t complain about the discount as I really just wanted a new and not damaged sofa that I paid for so I’m now satisfied but I had to work a bit harder to find a higher level support.

I’m giving them 5 stars because we got a terrific deal there, 45% off of our purchase. Sadly, it was because the store is closing. But the sales woman and the men who loaded our vehicle were great!

We bought a dinette set here 2 & a half weeks ago. I can’t speak to the quality of the items yet because they are not here… We purposely chose a Saturday delivery — yesterday — because of work and other prior commitments. I received a phone call at 5pm the friday before scheduled delivery, the lady said we rescheduled your delivery, mind you, no apology — very matter of factly. Only after I got upset did she apologize and offer me a gift card, which I wouldn’t be using after this experience. She rescheduled my delivery for today… I am still waiting… And waiting… Because I really don’t have anything better to do.
It just really bothers me because this was planned with enough time in advance that I shouldn’t be rescheduled. And being inconvenienced yesterday, I should have been one of the first deliverys today. Stay away from here if you value your time.

Furniture came extremely dusty, some screws fell out on day one and drawers stick.

Brian Kubes was GREAT with my mom and I. It was in the evening and I had to quickly find a bedroom set for my mother as we just were informed we had an apartment open in assisted living. He was patient and very carry towards my mother. He even got her a wheel chair so she wouldn’t have to walk around with her walker. He was great with me after working all day and just wanting to get this over with. They couldn’t deliver the furniture before my mother moved and Brian tried all he could to get that changed. Imagine my joy when they called me back a day or so later to tell me that they had an opening and could deliver my mothers bedroom set before the movers were coming. The bedroom set looks great and my mom loves the mattress.
Thank you Brian and Ashley Furniture.

We bought a Living Room set 5 years ago — Loveseat, Couch, Chair and Ottoman. 2 End tables a coffee table and a sofa table. Very pretty and very excited to have bought this. Unfortunately the Couch, Loveseat, Chair and Ottoman became unusable within 2 years. I kid you not.
The upholstered furniture became so thin that it was like sitting on a newspaper camp mat I made when I was a child. We started getting backaches. Everyone fought over the one side of the loveseat that had not been used that much. I bought foam to stuff in the cushions. Never in my life have I replaced a couch after two years — but we had to dump all of the upholstered furniture.
The wood furniture was pretty — we still have it. But the finish was very thin and it it really showing the wear and tear.

The furniture is what you pay for so don’t expect it to last forever. Frankly, it’s basically a notch above ikea.
We got a bedroom set from there as well as our couch. The sales people were very helpful but not overly so which I appreciate. We had no problems with the sale.
My 2 stars is from the crappy delivery company they use. Man, do they suck! They ruined our first mattress by gouging a big hole in it when they opened their truck (way to pack guys) and so we had a whole bedroom set minus a mattress. We were able to get a mattress the next day (a Sunday) at no charge and so kudos to Ashley on that. The delivery guys did a crappy job putting the bed together and it creaked horribly every time we got into the bed or moved around. Eventually my husband re-​assembled the whole thing. The delivery company (who is different then Ashley) also told us they would send us a $ 100 gift card for the trouble but we never got it. We did complain to Ashley directly about that and got the delivery fee knocked off all together.
If Ashley had a better delivery service, they would rate much higher.

Terrible place to do business, bought a loveseat got it home and it didn’t work, they will not take it back, nowhere on the receipt does it say no returns. They were very pushy to get us to buy, and very rude when it came to us trying to return. The salesmen said were would have to call back to talk to the manager, I asked him to just get him, he said no you have to call back, I did and they didn’t answer the phone. STAY AWAY, unless you want cheap junk you cant return!!!

All of the staff will speak Polish in front of you, it’s rude. No smiles, not friendly. The sofa that says genuine leather is actually 17% leather. Ask for the spec sheet. Bad experience. Spend your money somewhere else.

Shopping for furniture had begun to take a turn for the worse because we were having real trouble finding something to fit our space and not break the budget. We had heard Ashley Furniture was nice but typically pricey by reputation so we just went in to browse and get ideas for down the road. Much to our surprise, we would leave the store with a new dining room and smiles on our faces.
We worked our way through the bedroom and living room set ups with blinders on to get to the dining room tables we assumed we couldn’t afford, but were very surprised to see what we did. Not only did all of their dining tables look nice, they had a package deal going on which included an area rug, plates, bowls, mugs, placemats, the table and chairs, and all for a very reasonable price. This literally was a one-​stop shop for our needs.
We were met with a salesperson, whose name escapes me, but her relaxed method of selling either accommodated young shoppers, or passive-​aggressively persuaded us to buy, but my money is on the first thing. She gave us pieces of info, then slipped away; each time she would pop in with a little bit of what we needed to know.
When we expressed interest in a table, but disliked the arrangement of plates on display, she told us to ‘play house’ and basically have at it to see what we liked best.
I dig customization.
Ultimately we took the rug, table and chairs, but swapped out the rest to fit our style.
The best news was that we didn’t need to take it home that day. Sure we had to pay a nominal delivery fee, but we viewed that as good money spent to avoid the hassle and headache of coordinating that operation ourselves.
[note: the delivery was very smooth]
I’ll be back for furniture needs in the future, but for now our floor space is pretty occupied. I’d recommend Ashley to anybody, but particularly those looking for dining room fixings.

Horrible furniture, really bad quality. I purchased a kid’s furniture set the bed is shaking with a slightest push. We are better of putting the mattress on the floor. We spent $ 1500 on it. Their customer service said that this is the way it was designed.

This is my story of my adventure to Ashley Furniture, taking place on 2÷24÷13 in the morning.
Ashley was the first store that my wife an I had picked in our journey to buy a couch for our basement.
We walked into a nicely decorated well situated showroom with a very nice young lady named Wendy waiting to greet us. Being that we had never shopped at Ashley before she gave us a quick run down about the furniture and the history of the company. After that she let us shop. She was a wonderful sales associate’s, making sure that our needs were taken care of and questions answered. She appeared and disappeared without hovering. She was a pro with plenty of experience. My wife and I asked plenty of question and got straight knowledgeable answers. After walking around for a half hour or so we informed Wendy that we would be back. She gave us a pleasent goodbye. That was the end of the good experience at Ashley.
After shopping at a couple of other stores and lunch we returned to Ashley set that we would buy one of the several sofas that we liked there.
We returned to find that Wendy had stepped out for a couple of hours, however we were assured that she would get credit on whatever purchase we made, so that was reassuring. The couch we had initially liked would have been a before tax price of 480.00 meaning that shipping would have been 69.00. Well we had changed our mind. We upgraded to a power reclining sofa that was 900.00. Our new sales associate (who will remain nameless) acted like he could have cared less. He said not a word more than he had to and just wanted to do numbers. Oh well we were buying the sofa, not the sales associate so he can be cold if he wants, we already decided on our sofa.
Delivery price goes up… Way Way up! We go to the counter to pay and do paperwork when he informs us that because we are spending over 500.00 that our shipping price would be 125.00 instead of 69.00. That is right! Same delivery, one sofa, 55.00 more to deliver that sofa because we decided to spend 500.00 MORE. I asked him if we could pick it up and he said we would have to pick it up from Bolingbrook. If I wanted a sofa from Bolingbrook I would have shopped at Ashley in Bolingbrook! He said they charge so much because Bolingbrook is far away, no kidding. So I told him we had to think about it and he said our order is saved in the computer. No goodbye, not thank you, no «let me see if I can manipulate the price since they are spending 500.00 more than planned», NOTHING. Just walked away.
The delivery is a racket and our second sales associate was far from professional. I would never buy from, or set foot in an Ashley furniture again.
The only reason this review got two stars was because of Wendy. She was the only pleasant part of our visit. We ended up going to Darvin in Orland for the 50% off sale and got a full set.

Take your business elsewhere. This place has crappy furniture and horrible service to go with it. Anthony was our sales person and very pushy I put a floor model on hold and he told me the manager said it had to be paid off by 12÷23÷12 and picked up to make sure there was room for there new bedroom set to take that place. I paid for it on 12÷20÷12 and then was told the warehouse guy would not be in till monday 12÷24÷12. Well this is Christmas eve and I have things to do. I then asked a friend for help to break down the purchase so we can take it home. When I get home my wife realizes there is a huge tear in the comforter that came in the package when we called the store they said there is nothing that can be done. I called corporate they said nothing can be done there rules are set in stone. There are other furniture stores in Arlington Heights, I suggest you go there the quality is crap at best, the service is crap at best. I will never shop at Ashley again and hope to try and help whomever reads this review the trouble so many of us has had. DON’T buy from ASHLEY save yourself the aggrevation and find somewhere else.

I’ve never purchased anything from this store, but the showroom is beautiful. All of their newer merchandise is towards the front, but they often have floor sample and clearance mattresses and the like towards the back left if you’re a bargain hunter. Sergio was the salesman that helped me and was pleasant, even though I didn’t buy anything. I’d recommend giving him a shot if you need to have your questions answered in a non-​pushy manner.
Prices are moderate, they have some cheaper goods and in the mid-​range, but not much of the higher-​end stuff. Typical furniture store extended warranties and financing are available if needed. Most of the sets I looked at were in stock, which is good to know if you’re moving into a new home or apartment and don’t currently have furniture of your own.

Ashley has extremely shoddy quality when it comes to furniture. I bought a sofa and a couch chair set from them and within first 8 months of use they both began to sag horribly. Sitting in either one was as good as sitting on the floor. I still had more than 75% to pay off on the four year financing and they were both already shot to hell! I went to home depot and cut out some particle board to place underneath the cushions, which is a makeshift bandaid on a bad mistake.
I wish I listened to my gut instead of the pushy saleswoman who gouged me into purchasing this lousy set. Try Harlem (RoomPlace) or WalterESmithe instead. You’ll be certainly glad not to repeat my similar mis-​step.
Awful! Awful! Awful! Awful! Awful!!!

I saw on-​line the perfect ottoman. They do not post prices and I had to go to a local store to find out. They didn’t have the ottoman in that store and the sales person could not tell me how I could find the price on line, did I bring the sku# with me. No.
He was no further help to me and did tell me if I bought on-​line, Ashley does not take returns that are bought on-​line. Some policy.

We went in to buy one bedroom set & bought with a totally different set. They have a great selection from cheap-​o, up to I’d say medium to better quality sets. We knew going in there that we were’nt going to be walking out with Tom’s Price quality, so there was no disappointment. Wendy was our sales person & she was a real nice lady who wasn’t pushy at all… Only hiccup was that we don’t take delivery until February 14^th, the good news is, now I don’t need to worry about a Valentines day present!
Ok…It is now February 28^th and I am revising my review. as you can see I changed it to 1 star. The reason? They gave the components we were waiting on for delivery to someone else (twice) because we moved our delivery date back to March 2^nd (We’re moving) When I called to complain about this Sergio who apparently has no idea how to deal with unhappy cutomers could give me no reasonable answer.
If I paid for something, it should be mine, and when that component comes in, you keep it there until delivery, not give it to someone else. So we have cancelled our order with Ashley!
I would not suggest buying from Ashley unless you actually want furniture. We will be taking our business elsewhere. I should have listened to the other Unilocalers to begin with.

Everything was good till the delivery arrived. The delivery guys (they were good) informed me that the Dining Table top cannot be delivered as it was missing parts. They also told me that Ashley will deliver it by Tuesday.
I called the store to speak to my sales guy. He asked me to call back and talk to the front desk. I again called the store. Front desk was speaking with no apathy till I gave a piece of mind. Then told me the earliest they can deliver is after another 5 – 6 days. I told them that this is was a product I had paid more than 2 weeks back. And any person, except Ashley furniture, knows that they need to check their products before dispatching for delivery. To this she told me the delivery is beyond her control, if she would be doing it she would have checked it. (I agree it is a normal practice except in Ashley) After much argument, the front desk lady agreed to deliver it on Tuesday.
I will update this review after If get the delivery as promised.
Lesson Learned
Should have gone by the string of bad reviews for Ashley (Most of them are for their fremont, CA store, but it looks it is true everywhere)

Ashley Furniture was actually the first store that we went to in our week-​long tour of furniture stores in the suburbs.
Following our weekly/​bi-​monthly treks out to IKEA, the prices seemed a little steep at the time. We are interested in returning, however, especially with the mindset that it may cost a little more than our beloved Swedish Empire, but it very well may last a lot longer.
Surprisingly enough we were able to walk around a quarter of the store before a saleswoman set her sights onto the two of us. After that, however, it was only a matter of minutes before she would reappear at our side periodically throughout our journey through the store — veritably appearing out of thin air. (Seriously though, I think it’s some sort of salespeople magic…)
The layout of the warehouse was awful. We were sliding and shimmying around the show room floor — double backing and reassuring each other whether or not we’ve sat on particular couches. And while it was difficult to navigate, it also left the fact that their selection was extremely vast.
We will be returning, and probably sometime within the next couple of weeks. If you are furniture (especially sofa) hunting, Ashley Furniture is an excellent place to start.