Design Toscano

I really like this store for their unique pieces, however, be aware that they no longer have a physical store and their items can only be purchased online or through a catalogue.

Have had two great experiences ordering on line. Both products arrived earlier than the projected delivery date, very secure packaging and items were every better than they looked in the catalog and on line
Definitely going to buy from them again

We found a couple of large cast resin Chinese style guard dog statues for an exceedingly reasonable price. Reasonable compared to the usual dissimilar carved GRANITE or stone variety which can cost $ 1500 to several thousand a pair… whereas we paid under $ 300 for the rein set.
Well upon reception of our pair we noted how one of the boxes had a well prounced dimple on the side and it looked as if there might be some hairline crack in the finish of one lion? We initially thought little of it until it started PEELING away! So we called Design Toscano and they were so easy and professional about handling it. They sent us a replacement Lion with little fan fare or complication!
Since then we continue to shop their catalog and have purchased again — a Asian themed garden statue. It is enduring and weathering just fine — and represents such a savings for us compared to anything similar from a landscape cast or carved stone establishment!
As such we look forward to dealing with them again and again for our landscaping accent and detail needs!

I just ordered a couple items from the Design Toscano website 2 nights ago. I received 2 separate confirmation emails with 2 different order numbers. I immediately called their customer service phone number and told the gentleman who answered about the two emails.
He checked both order numbers but could only find one active order number (the second email) and he said that the first order «probably didn’t go through» and «not to worry about the email.»
He said if I wanted to I could call the next day to see if the first order went through but he was sure he would have seen it in the system.
I called the next day (yesterday) and the woman I spoke with said not only did they have both orders in the system but both were charged to my card and had shipped.
When I asked what could I do — she said that she could send me a label to return one of the orders. When I asked if I could get a temporary credit on my card for the double order.
She replied: «Nope.»
When I explained that I had called in immediately the night before and spoke to a gentleman; she asked me for the person’s name.
I told her the name and she immediately said; «There’s nobody here by that name.»
I asked if they kept call records when a customer calls in about an order.
She said: «Nope.»
I asked «What else can I do about this?»
She answered: «Nothing.»
I hung up; it was pretty obvious this Customer Service representative was not interested in customer service.
I called my credit card company and the issued me a temporary credit for the 2^nd order.
It’s 2010 (2 days shy of 2011 at this point.) It’s unforgivable for a online company not to keep records when a customer calls in — how do they track calls and issues? Design Toscano needs to revamp their call center system and train their customer service reps that «nope» is not a solution to a issue.
So if you ask me if I will ever recommend Design Toscano to friends:
My answer is «nope!»

Design Toscano has great home décor that has an international look of different countries but with their own twist. They also have great antique looking furniture to give your home the elegance it is craving for. You can even get a few costume accessories here as well, I bought a pair of angel wings years ago from them. Prices are a bit steep so please be aware of that when considering a large item purchase here.

I remember discovering Design Toscano because I was shopping for fabrics down the street and wandered by what was then a boutique style shop full of European style treasures that were exactly what I wanted for my home.
Having fallen in love with the gargoyles on Notre Dame in Paris, I was quite fascinated with them but at that point hadn’t found them anywhere (again this was years ago before they started popping up all over the place) this was the only place I could find the most beautiful and original looking gargoyles. Some scary and fierce, others playful and mischievous looking. What started at purchasing «Draga» ended up as a collection of many.
They have absolutely stunning carved wooden chairs, tapestries, paintings, jewelry, ties and so much more. They offer all of this in very exquisite and classy items, the Medieval and Goth décor is classy and quite beautiful for any home. Lately I have noticed some playful items like backpacks for those who would enjoy them.
Now I live in a different city but get my catalog, and although it has changed to include many other types of styles including Safari style, a Sasquatch for your garden, and so many interesting decorations, my heart still belongs to the strong and beautiful Angels, the statues and of course those gargoyles. Luckily they have an amazing Catalog and fast, accurate shipping.
My favorite place to shop for my home décor! Now I just need a bigger house.