Maxwell Cab Co

Horrible, horrible, horrible cab service. The cab driver stated he was outside but he wasn’t nor did they call or knock on my boyfriends door. Dispatch was rude and this cab service is a bit shady. Every cab starts their meter at a different rate. I will never use them again.

Wow… I’m use the cab service all the time and never disappointed. Now that I’m I need of a cab from Havertown to Drexel hill the dispatcher tells me to get another cab!. They only want big fairs. Great costumer service!

The guy that answers the phone at Maxwell is an idiot. Don’t know if he owns it or not but it’s the last time I ever call there. What a JERK!

NO. Omg the last thing I need on a trip ride home is to have an adult tell me repeatedly I’m going to get raped and shot for living in the city, regardless of what safety level I’m keeping.
Also continued to tell me how drunk girls aren’t rape because they actually wanted it before. Even if they are blacked out.
Literally tried to change conversation by saying «so anyway…»
«What»
“Was trying to change the conversation“
And then he continued right away back to how it’s all about girls and being too skanky and that adults don’t ever actually talk about safety in sex because that’s just not how things need to be.
Also do not need nor want to know about sex with older girls when underaged and how it’s okay for everyone because your experience is good.
I would have gotten out if my phone didn’t have dead battery.
I am apparently not the only one with this kind of experience either.
It’s not okay to tell ppl horrible things will happen to them because they live in the city. A different lifestyle is alright and that kind of disregard for ppl blatantly being uncomfortable on such serious subjects is really not okay. Would not recommend for any women who can be triggered or made uncomfortable by any serious topics in car. He does not stop even if you say you are uncomfortable. And it’s rly unsettling to have that said to you repeatedly over an entire drive.
Dispatcher was nice though. And while thx driver may have meant to be being nice (I think he even was honesly), when a customer says stop, stop. And for the love of sanity, when you pick up a girl in the city do not just randomly start telling her how she’s gonna get raped and beaten and shot for living there, ok? There’s safety advise and then there’s harassing/​verbally unsettling someone for a full ride on purpose… I mean Rly… Ok?

I had a horrible experience. I’m at work and a problematic customer begs me to call a cab for her (she’s lost her phone, Etc). I call maxwell for a cab. He says 20 minutes. She waits a half hour and leaves. The minute she leaves, the cab company calls me and I tell them that she’s walking out the door as I speak.
The gentleman (HAHA IRONY) absolutely freaks out on me even though I apologize repetitively and explain that it really wasn’t my fault that she left. He screamed at me. And all I kept repeating was «please accept my apology». And then he hangs up on me.
Disgusting. Act like human beings. Sure, the cab driver got screwed over, but hey, that’s life. Grow up, assholes.

Avoid them like plague.
The dispatcher was rude in answering calls. The driver was extremely rude to my wife. We had requested for a cab to pick up my wife & kid for a drop off nearby. When she tried to explain the address he started making faces and annoying comments to her. Last time we call this company ever.

I’ve used this service and found no cause to complain. They were prompt and courteous and used the most direct route so as not to run up the fare, like other «Mainline» companies! I will use them again and would definitely recommend this company to anyone! Clean cars & courteous drivers what’s not to like?

nice drivers horrible cars had two rides both with multiple large cracks in the front windshields but the real issue one car had no shocks or suspension and every bump hurt my neck it was terrible worst taxi cars i have ever been in js

I needed to book a cab so I could get to jury duty without worrying about parking in Center City. I called the night before around 9:00 pm and the dispatcher was very friendly, frequently calling me ‘hun’. We booked for 7:40 am to get me from Manayunk to the Criminal Justice Center (around City Hall) by 8:15 am. I was worried about rolling late but the driver came early (had to scramble to get my clothes on out of fear he’d leave). The driver was super nice, professional, and a nice guy to start the day with considering I was on my way to jury duty of all places. It cost about $ 25 without tip and he took me exactly where I needed to be.
Coincidentally, I needed a cab later that day when I had to run to an emergency at work. Although Maxwell is based in Ardmore and I was in Fairmount at the time, I figured I could risk it and call again considering how smoothly things went that morning. I got lucky that one of the their drivers was coming back from the PHL. He got to me about 15 minutes after I called and was also very nice. It cost about $ 19 without tip to go from the Art Museum District to Manayunk along Kelly Drive.
Overall, their service was prompt, the cabs were clean, the the drivers were friendly and professional. I would recommend Maxwell to anyone who is in need of both a scheduled and emergency ride. They came through for me. Thanks, Maxwell

We were truly blown away by the timeliness and quality of Maxwell Taxi. After waiting over an hour for another cab company, we had all but lost hope in going downtown. Luckily, Dan, from Maxwell Taxis came through for us and saved the evening. I will definitely be keeping this number in my favorites for future cab rides. They are a terrific option for those who live in Manayunk or Roxborough.

I’m a long term customer of Maxwell Cabs. The dispatcher used to be pretty irritable, but a year or so back he changed and is pretty helpful and friendly. He is easy to communicate with and doesn’t make mistakes.
You’re not going to get 5-​star taxi service from Maxwell — and the prices reflect this. The cars are a little old and worn down. I see that someone booked a wedding service from Maxwell. That doesn’t sound like the best idea.
But the drivers are friendly and chatty, they’re always on time and they get you where you wanted to go at a good price, often with a funny story along the way.
For business, or when I want a nicer car service then I use Über. but, for travel on an evening out or for personal travel to the airport, Maxwell is my taxi company of choice, especially when compared to the criminally bad Philly taxies.

Gave an accurate estimate of how long pickup would take (15 minutes on a sleety night!) and our driver was so pleasant. Definitely recommend!

This service is absolutely awful. On 6÷1÷2013 we had John drive us to CC for a wedding. We told him we were late and that he needed to stop driving slow to which he replied «weddings never start on time.» He explained his arrest history to us and asked us love advise. It was absolutely unprofessional and I was disgusted. THe driver spilled his entire life story.
I will NEVER ride with Maxwell again. It was a total waste of money. I wish the mainline had better cab service. I’m not sure if I should call and complain because Im not sure it will do much good. I guess my only hope is a Unilocal review to help others not be dooped like me.
DO NOT WASTE YOUR TIME, MONEY AND SANITY!!!

Their cabs are extremely old and broken down. It’s kind of amazing to me that it is even legal to operate a cab company with the broken-​down jalopies in their fleet. (My guess is that it’s actually quasi-​legal at best.)
The dispatcher I talk to every time I call is very gruff, and part of it is just normal Philly ‘tude, but seriously he talks to you like you’re a wayward employee rather than a paying customer!
Oh, yeah, once I called a cab to pick me up at Target on City Line Avenue and the cab driver didn’t help me with my copious bags. I thought that was kind of ridiculous.
BUT, they do come more or less when they say they will. And once one of their drivers concocted an alternate route to get me and my friends from the Main Line to Midtown in 25minutes flat on a Saturday night with heavy traffic, which I thought was nothing short of genius.
So the two stars pretty much cover it. Maxwell’s there, it’ll get you more or less where you want to go, but the workers are kinda mean and the cars are just shy of a deathtrap.

Up until this past weeekend I would say that for the most part they are great and as other people say, accomodating.
Maxwell was the ONLY cab service I used when leaving my home. From May until October of 2011 I have been a faithful customer calling them at least 3 times a week, to at one point everyday.
Until this past weekend
I called for my Cab on Sunday Morning @ 8:25am, (I called early incase there was a wait, which is usually no more than 20 minutes but I HAD to get to my Job on time and SEPTA on Sunday is horrible) I talked to the usually friendly dispatcher and he said, quote «8:45, well be there» just like always. I proceed to settle my 2 and 4 yr old for the day with their grandmother. I walked out my door @ 8:45 on the dot to see my cab going down the street!!!
I called the dispatched back, knowing it had to have been a mistake, because I felt like other people mentioned I felt I was a regular and u always take care of your regulars. Well this was not so! The dispatcher tells me again I quote, «Oh I’m sorry ma’am, I just got an airport call in the area and he couldn’t be late» WHAT!!! I have to be at work I CAN“T BE LATE!!! I called you twenty minutes ago. The guy says the driver was knocking and ringing the door bell, (which can’t be true because I don’t have a door bell) and no one answered. First of all I was in my kids room and second I said I’ll be ready @ 8:45 (which is when I walked out my door) so why are u knocking at my door @ 8;40??? What did u think a person who always gives u service is going to stiff you?
I had to wait over 20 minutes from this point (which again, is why I called early to avoid). From the time I called to the time I got in the cab, 45 minutes had passed. The dispatcher had the poor driver speed racing because he was a jerk. And to a regular??? I don’t know if they just got a new dispatcher and he need to be fired or what.
This isn’t the first incident, On july 3, 2011, also a sunday my mother (who is also an advid maxwell fan) called for a cab to get to my kids christening, to ensure us being on time, they were 15 minutes late then, making it impossible for me to have the before service meeting!!!
To conclude this tryade, I was 30 minutes late, had my pay docked by my boss who warned us about being late, which is why I called the cab, and had to pay for my ride!!! The coward dispatcher had the cabbie apologize for him. What’s an apology when my pay has been docked because of your unprofessionality!
Unbelievable, u would think I could have a ride compensated for my troubles but I guess it’s not about customer service. I’m telling you just like I told the cabbie to tell the dispatcher, if youre gonna treat your regulars like that, then I hope ur airport ride caller gives you as much business as I did.
Keep your fingers crossed people! As for me Maxwell just pushed me to buy my car just that much sooner.
NEVER AGAIN WILL I CALL MAXWELL!!!

One star for showing up and getting us close to our destination.
–1 star for making us wait while he got a pizza & then eating the pizza off of the passenger seat as he drove.
–1 star for the filthy, smelly cab with no visible meter.
–1 star for asking if we thought he was cute (he was not) & obnoxiously interrupting our conversations to over-​share information about himself, his mother and his children.
–1 star for traveling past our destination point.