Urban Dog Retreat of Arden

Our dogs spent 4 nights here and when they got back they were both throwing up blood and with rectal bleeding and had to go the animal hospital which cost us $$$$. Very disappointed!

We LOVE Urban Dog Retreat! Our two big dogs always look forward to going. We have been to the Asheville location many times but on our most recent trip was advised by the owner to come check out the new Arden location. I’m not understanding how people are saying they weren’t allowed to look around, we were offered a tour and it’s clean, safe, and full of happy dogs in the back. We also got our two big dogs groomed over there and WOW, if you have a malamute or husky/​Akita like us… take them! They did a beautiful job and got out all the under coat. They came home clean and happy. The owners are wonderful and care very much about customers and their fur kids. All the staff comes out when we drop off Zeus and Hera and tells us how much they love them. This is a wonderful place to take your dogs… believe me we looked around the area for a long time before we found Urban Dog Retreat, and won’t take our spoiled dogs anywhere else! Thank you Urban Dog Retreat for taking good care of Zeus and Hera when we travel, they love you and we do too!

Animal Abuse???
My girlfriend dropped her dog off here and when we came back the dog collar was CUT in 2 places??? I’M OUT $ 30!
WE DIDN’T SEE NUTHIN…
The staff member said nothing happened and the collar snapped. They wouldn’t let us see inside but I have a feeling the sharp corrugated fences had something to do with it… Nope it was cut. The snaps are made to break first before the webbing. Next excuse?
NOT MY SHIFT MAN…
How long was she tied to the fence? We asked who was on duty and for the owner’s name of the business as we felt they owed us a new collar and explanation. Staff declined!
ABUSE!!!
This dog has been to multiple dog parks and resorts without a problem. We brought her back and she drank water for five minutes. We saw that her gums were bleeding from trying to break free from something (the collar was wet but not chewed) and she was startled every time we approached her.
The owner hides behind $ 10 /​flunkies so I am forced to leave with this matter unresolved You be the judge.

A last minute trip to Asheville for Thanksgiving meant our local pet lodge was booked. I was thrilled to find such awesome reviews for Urban Dog Retreat and even more impressed to find they just recently opened a huge building/​2^nd retreat in Arden near the Asheville airport where they can split larger dogs from smaller dogs. Our 8 year old Havanese (small dog) seemed to have a perfectly fine time and after meeting the owners and several of their staff members, I can see why. They administered his daily medication and after three nights and four days, our dog came back happy and clean (without adding a bath!). They also have someone stay overnight every night at this building (and their other location downtown), which is rare (our local boarding place doesn’t do this) and a comfort for our family. We will have no issue entrusting our beloved dog with Urban Retreat again on our next trip to that part of NC.