The UPS Store

I used this UPS store location very often in 2015… usually I was helped by the nice older lady, or the asian guy. Both gave superior service each and every visit. They were patient, and helpful! Sorry I still don’t know your name by now, and for that I am quite ashamed.

Fast, friendly and painless. How my interaction went:
I walked in, I got greeted by the friendly clerk. Hey asked me what I was there for, I gave them a package to drop off and they gave me a receipt. There was no hassle and I was out in no time. No line either, which is always a plus.

I like this location because it’s rarely busy. It’s a small store. They have mailboxes and sell shipping supplies like stamps, envelopes, and boxes, etc. The best part is the Staff, they are always friendly.
:Experience:
I’ve come to this location to send packages and make copies. Every visit has been good. On my recent visit, I needed a letter to arrive at a certain date and Michael was able to help me. He explained everything to me and also had me double check the address he printed on the label; he wanted to make sure it was correct. After I paid, he gave me my receipt and showed me the tracking number, the estimated date when the mail should arrive, and he wrote the website to go to so I can track it. I walked out of the store feeling confident that my letter would make it on time.
:Customer Service:
~Michael was helpful and patient. He answered all my questions and he was very nice.
~The Staff is friendly.
:M’s Notes:
Parking Lot

Super easy drop off. Greeted by friendly woman, she scanned my return box, handed me a receipt and wished me a good day.

Michael needs to be promoted! He’s on point, made my experience pleasant efficient and quick.
Thanks for your help MIke!

I have been to many UPS stores in Los Angeles. This is the only UPS store that the staff will actually offer you a pickup receipt for drop offs. Other stores I been to just yells across the store, stack your return package with the other UPS packages yourself.

$ 1.00 per copy for B&W 8.5×11? You may want to go elsewhere.

My husband went here this past Saturday, April 25. We needed to send documents and a $ 7,700.00 check for our business via their one-​day delivery service. On Tuesday (three days later) our landlord calls us repeatedly to tell us that the check was not in the UPS envelope but we were sure that it was put in there. We kept telling him to check or ask his secretary but he insisted he never got it.
Frustratingly we had to go to the bank and put a stop-​payment on the check, which costs us $ 31.00 on top of wasting our time at both the bank and the post office because we had to mail the check out AGAIN. We were immensely annoyed at the landlord and his secretary, convinced that they misplaced the check, which was in a separate white letter envelope from the rest of the docs. My husband even went back to the UPS store to ask if they had it, that perhaps it fell out. The female working that day originally put our documents in one UPS envelope, then took them out and transferred them into a different UPS envelope. He was told that they did not have anything of the sort.
Then yesterday, April 29, my husband was contacted by another company through LinkedIn saying they had our company check in their possession. This idiot (whose name I will leave out) working on Saturday took all our documents out of the UPS envelope– save for the check– that was then used by someone else! I was furious. My husband went back to the UPS store and was told to email the owner about it.
The owner apologized and said for my husband to go to the bank, get proof of the $ 31.00 fee and that he would be reimbursed for it. Again, more wasting of our time, all because that UPS employee did not have the sense to check the envelope to make sure nothing was missed. What an experience. It was so stupid; my husband would’ve saved a bunch of money just using USPS and their self-​serve kiosk.

Could be a better experience, if the old lady (that notary public) knew how to smile. She looked like everyone owed her money. Not exactly the service type.

Price: Slightly more than average.
Quality: Perfect.
Service: Bit of a wait, but alright.
Environment: Some clutter, could be neater.
Location: Convenient.
Order experience: Fast & easy.

This UPS store is next to a USPS location. I was sending a package via USPS Priority mail, but the cost of shipping was much higher than I anticipated, as it was going to the East Coast. The cost was so high due to the oversized box I was using, so I went over to UPS to price them out and see if they had a smaller box I can buy.
So here’s what happens at this UPS store — they tell me how much it’ll cost (way more than USPS priority), look at my box and the item I’m shipping, and offer to cut my box down and repack it.
That’s right — they repurposed my existing box for me, repacked it with the padding, taped it up, and reaffixed the USPS Priority mailing address label so that I can take it back over to the post office. They saved me over $ 16 dollars.
All for free. Amazingly nice folks. Please patronize this store.

I’ve read some pretty bad reviews at other UPS stores (and I’ve seen some that has 1.5 stars) so I thought I’d just go to this location today. I was greeted immediately after entering this store and all I did was just drop off my prepaid package, got my receipt without having to move my lazy self to go into my pocket for a quarter (lol since they don’t charge for a receipt here), was told to have a nice day, replied back and got back into my car all within a few minutes around noon. That works for me!

Went to this UPS store this morning to get something notarized and get my passport pictures taken. The two staff members that were present were very helpful and efficient at their assigned task and, to me, have shown to be proficient within their individual billet descriptions.
I highly recommend this UPS Store is you’re looking for a calm, professional environment.

After the way I got treated at the Arcadia USPS, it was a great feeling to just drop off a box, be given a smile, and leave feeling satisfied. That wasn’t so hard was it? Great job, UPS, I don’t know how it’ll be when I come in with another package (seeing as a majority of the reviews are no bueno), but for now, you’re an A on MY list.

This might be a hard to find UPS location if you do not had a GPS. Parking is not hard to find since is located in a plaza. I do like that they will gave you a receipt when you return with prepaid package, sadly, not all UPS do this, which bother me. They got two staff during busy hours, which make it go quicker.

Fast, efficient, and friendly — — - — and they have a Notary on the premises. Beats the postal service by miles! They even helped me pack a box. Great place.

I only used this location once and it was a really bad experience. I dropped off a box to have it shipped out and a few weeks later, I get a call from one of the workers there telling me that they were unable to deliver the box and that I had to come by and pick it up from them. She said that the address was undeliverable. I said that her coworker must have entered the address incorrectly and asked if they could they resend it? She said that they already did their job and that I had to pay again if I wanted it reshipped and that I had to come to the store to pick up the box. So, I picked up the box and sure enough… they entered the deliver address incorrectly into the computer when they created the mailing label. Both people working at the store said that I accepted full responsibility for any mistaked they made when I signed the credit card receipt. What was upsetting was they showed no interest in helping me and there was not a bit of sympathy or compassion from either one of them.
When I emailed the owner of this location for help, he basically said the same thing and never apologized for his employee’s mistake. He also said that I would have to pay again to reship it but he would give me a little bit of a discount. I opted to pass on the discount and not give them any more of my business, so I paid to have it shipped at another location. Next time, I’m using the US Postal Service if I have a choice. They’re definitely a lot nicer.

Took my daughter here today to get some passport photos taken. They were open Saturday and that’s the only free time we have, so we didn’t have too many choices. We walked in and there were two Asians sitting in chairs in front of the register. They didn’t work there and they didn’t look like they owned the place, so that was awkward. Anyway, I stand there for quite some time before some guy comes out from the back. I tell him we need to get passport photos. He mumbles something and goes to the back of the store. He messes around with the equipment and then after about 10 minutes, he says the printer is out of ink and he can’t do the passport photos. WTF?! Are you SERIOUS? Your printer doesn’t have ink and that’s why you are ruining all of my plans? LAME! If you have a valid excuse (machine is actually broken and they’re waiting for a back-​ordered part or something), that’s understandable. But hell, you can go buy printer ink easily. LAZY!

First time at this UPS and nobody here. Dropped off my package and got my receipt in 15 seconds. My kind of store.