NYX Cosmetics

My review is only about the experience. I was advised by, I believe the manager, to purchase the Lingerie Liquid Lip Stain which I tried before and wasn’t a big fan of. He convinced me to try it once more ! I purchased three, immediately tried one on and the formula was just horrible. I didn’t have it on for more than an hour before it cracked, and looking crazy! Anyways when I purchased the items plus more, I was provided a «free» brush. How cool right? Well you know what they say, nothing is free. 3 days later, I decide to return the lingerie lip stains, with my receipt only to be told by the man (only one I’ve seen there) that I needed the free gift in order to return them. I live like 30 miles from the mall. So my only option was exchange. Yes it was really inconvenient. I’d like to provide some advice to this manager or whatever he is,(since he seems to be respected by the other employees) when you provide a guest with a free gift and decide to turn down their return maybe you should let them know beforehand that they will need the gift in order to return. Or don’t do free gifts at all. I ended up leaving with items I kind of carelessly picked out. So unhappy !

I love that I can try out NYX products. But it’s a mess and super crowded, especially on weekends. It’s a headache to find the lip products you want.
I purchased a liquid lipstick from them without realizing that the seal was already broken. Turns out it was a SAMPLE. At least the return was not difficult.

I LOVE NYX! I love this store a lot and the employees there are really friendly. The only bad thing is that I’m always going broke just because I work downstairs from them LOL

I love nyx make up however my review is based on my experience at the store itself.
I walked in yesterday to get something simple which is the soft matte lip cream, I asked the girl working the floor For some assistance locating the product I was looking for and when I tried to get her attention she asked to «hold on one sec» as she was busy doing her inventory.
When she was finally able to help me she directed me to what I thought was what I needed, I even asked her twice «this is MATTE correct?» She assured me it was matte.
I go up to the counter and waited for approximately 3 minutes before someone came from the back room to check me out.
I get home ready to use my lip Crème only to find out that I was given the intense butter gloss which is NOT matte.
How freaking irritating.
Seriously these people need to leave their miscellaneous tasks to be handled at the end of the day so they can pay more attention to their customers as now, thanks to them I am stuck with a product I have no use for and very much hate.
Who the hell wears lipgloss anymore? This is not 2005 get with the program.

I have been waiting for this store to open forever finally had a chance to stop by today and I love it! A huge variety of lipsticks and the staff are very helpful and friendly thanks to one of the staff members I wish I could remember his name was so helpful and gave me exactly the lip color I came in looking for the price range is also very reasonable about $ 7 a lipstick will definitely be back for more!

My first time walking into this store, I was amazed how long I had stayed in it. One after the other, I rummaged through their matte lip colors. Sorely disappointed that most of the cute shades were SOLD OUT, but I like to mix colors so I got creative and pulled some together that worked with my skin color. For being such great quality, the prices are insanely less expensive than what I am used to paying for other brand like Anastasia, Lime Crime, Sephora, so on and so forth. I like the soft and creamy textures of their matte lip wands. I happened to have run out of my Anastasia brow wiz and asked what their comparable product was. The staff was really helpful and had an answer to all my questions, in addition to making great color recommendations to match my look.
Unfortunately they were closing, so I didn’t have much time to spend more money. I left with a great haul and excited to try out the Photo-​Loving Green Primer. I like their 30-​day policy as well. Being able to return or exchange makeup that doesn’t work for me is a must. They don’t do samples, but their return-​policy absolutely makes up for it. I wish I went to their opening when @iluvsarahii was there. I love her technique and looks. Cant’t wait to go back and play with more makeup!
Check out my look with the NYX Abu Dhabi matte lip color here:

I love the store they alot of variety but the girls that work there are stuck up and conceited and have atitudes. Need work on customers service.

Love NYX products and love this store! All the staff people are friendly, engaging and very helpful. They do allow returns on all their products, but I have never had to return anything I’ve purchased anyway!

Employees suck. Costumer service sucks. Don’t come here… Just got to the NYX section at Target– it’s basically the same selection and you won’t have to look at the ugly faces the employees make.

this store is way to small it i impossible to look at anything because everyone is so enclosed due to lack of space. Employees also give out false information. I was told the the high voltage lipsticks ere discontinued but they are not they still have them online, at ulta and at the nyx store in rancho. I will not be coming back

If you’re first starting off with makeup, NYX is a good place to start. The prices are reasonable and this store is a one stop shop. You can purchase brushes, eye makeup, face makeup all in one spot.
This store, however, is super tiny so there’s barely any space to move around. And with so many people looking at different items, I felt like I had to wait my turn to look at specific items. The make-​up testers are dirty and there’s not enough staff members on the floor walking around and organizing the items.
The cashiers were friendly and we’re pretty efficient about trying to get through the huge line.
I think if I were to ever come back, I’ll try to come at an off time to avoid crowds.

Let me start of saying I have always been a NYX fan. Been buying their products for years. I was at the mall today in Arcadia and was excited to finally go in their store today. It was a holiday MLK day it was very busy.
It’s so small in there people were bumping into me. I was looking for an eyebrow pencil and customers were literally crashing into me not saying excuse me. As I was reaching for the testers I noticed some pencils had no product in them. How I’m I suppose to know what I like what I’m buying if there wasn’t any testers that were in working condition. The ones I tested that I did like were not in stock.
I’m in the beauty industry and to me this was a big no no! How are you suppose to sell? If you do not have product or proper testers in stock. I saw some girls working there just standing around not really helping anyone on a busy day as such you would think they would be. As I walked out a girl working there saw I was on my out she was kind of in my way I literally had to go around her and she never acknowledged me as I walked in or out. Customer service is a must always! Didn’t see it there. I don’t think I would come in here again. I’ll just stick to ordering online. What a disappointment!

Loved the fact that there was one near me and it was affordable (unlike the shops in Macy’s) and had great quality. However, some items were quite overpriced, such as the blotting paper priced at $ 6.
There was an awesome employee that checked in on me and a couple of friends to see if we had any questions. She was quite friendly and complimented on our natural appearances.
Overall, I really enjoyed the experience and the great quality in the eyeliners and lip products.

AMAZINGGG!!! Great service and wonderful employees. I lost count of how many times an employee asked me if I needed assistance and when I got help they gave me their undivided attention. Even with the crazy holiday shoppers they were in a great mood (unlike other mall employees i.e. MAC). The store was also super clean and very organized which made it easier to find what you were looking for. When they didn’t have a product I wanted in stock they quickly took down my name and number and told me they would call me when received more. I had a great experience and I’m looking forward to my next visit.

I love NYX. Stopped by yesterday, Sunday. Packed little area, but the girls were so nice. They helped my mom and I, the first girl who helped (I didn’t get her name) she didn’t speak Spanish but was still really nice to my mom. When I paid the girl who helped us (ARACELI) was also very friendly to my mom. My first time here was awesome (:

I went the store today with my wife and the staff here are super nice and they a lot knowledge about make up. Customer service is awesome my wife love this place. I almost forgot there was a young lady named Donna she very nice and sweet. She helped my wife pick out the best make up. I can tell very professional by the way she applied the make up on my wife.

I love the nyx products but I’m disappointed in the customer service at the store. The girls were very rude, and didn’t even acknowledge us. I went in with my boyfriend and the girl with the blue hair basically got in our way and told him to move so she could grab a palette to stock on the displays. Just one palette. She could’ve waited until we walked away from that area, she wasn’t doing anything anyway that she couldn’t have waited. Once we were ready to check out, the girl Donna (name shown on my receipt) was so rude. She had such such an attitude and didn’t say one word the whole time o was being rung up. I love the products they carry but I probably won’t come back to this store because it is not very welcoming at all. It makes me sad to write this review because I love the company but oh well.

I was so excited that NYX had a retail store near me, I had to check it out. I went there today shortly after opening to avoid the usual large weekend mall crowds. I’m glad I did come earlier in the day so I could swatch colors without having to dodge/​weave around other shoppers. If you work your way from the left to the right, you can get something a complete face. The left wall has face products (primers, foundations, powders, blush, bronzers); middle has eye products (eyeshadow, mascaras, eyeliners, brow products, makeup brushes) and the right wall has lip and nail products. I had never seen NYX nail lacquers at other retailers, so this was way cool. There is a good selection of nail colors and of course you can try them on. The middle has this interactive ‘island’ with mirrors, seats, testers and how-to’s on ipads. Sprinkled throughout are displays for seasonal/​fashion palettes and popular products/​tools. The selection here is FANTASTIC. Its really a complete experience than trying to shift through the parsed down, sometimes sold out selection of NYX products at Ulta or Target. Its probably got almost everything you’d find on the nyx website, but with the added benefit of seeing how the colors and formulas REALLY look and feel. It’s easy to go overboard, especially since NYX is a quality, affordable line. If you like makeup like I do, be warned, its requires a practice in restraint!
Oh yeah, in case you’re wondering where at this mall NYX is and you want to make a pit stop here, park by Nordstrom, go to the second level to the mall and presto, you’re there.

NYX Products are the fantastic! I have ordered stuff from their website in the past and have experienced great customer service and the products never fail.
I was so excited to visit this store, I am a long time NYX fanatic and have been telling all my friends about the products and about the new store. Several of my friends are customers because I told them about these products.
This review is about the store.
The store was not packed when I went in on Monday evening, which led me to believe that I would be able to snag an NXY girl and ask about some of the products. But sadly the vibe was not welcoming at all. Honestly, the vibe was sad and depressing. The staff didn’t seem happy to be there nor did they seem too excited about the products. They actually didn’t seem to like EACH OTHER.
The girls on the floor avoided eye contact, when customers asked for help they did it halfheartedly. I personally experienced this and noticed them doing it to other customers, they wouldn’t stand beside the customer to answer questions, they would lean in a little to listen to you ask the question and then quickly dash away. (that is pretty disappointing)
At the register, the girls stood there while one flipped through a product catalog and the other counted money. I stood at the register for over 3 minutes without being acknowledged…
AWKWARD!!! I know that isn’t a long time to STAND in line at all, but it is a long time to be the only person waiting at the register and not be acknowledged in ANY way, «I will be right with you», «Hi, give us just a second», «Hi there are you all set?, give me just a second to ring you up».
They both looked up at me at least once while I waited an not one greeted me. I am a very patient person, and since I love the products, I tried really hard to just have a good experience but I had to say something to them in order to be acknowledged. Even after the one counting the money finally said «Please wait one moment, and I will be right with you», she continued to count money and the other girl walked from behind the counter to look at a product. (that is pretty rude). Do you know how that translates? «We are closing in an hour and I can’t stand to be here any more so I am going to do all my close out tasks now instead of making your experience great» (that is just how it translates, no one actually said that).
Anyways, I have worked in customer service for 12 years both as a service provider and a manager/​trainer and I know the importance of the experience. You get a far better experience at Sephora, event the little ones inside department stores. There is a wonderful little Morphe store in Burbank where the girls welcome you and walk around offering insight on their products. In both stores if they see you carrying a few products they offer you a basket. Needless to say I had to find a random basket under a table because no one offered me one as I held the +12 plus items I was purchasing. That is just a small thing they could have done and not one did. I know a handful of the girls saw me, and those that didn’t, shame on them for not being aware of the customers!
Dear NYX Santa Anita Store Girls,
When customers have a great experience they buy more, they tell their friends about, they post about it on social media and most importantly they come back. I will be personally shopping online. I thoroughly enjoy feeling like I am welcomed, and that my visit is important.
Sorry NYX,
Your products are great but the people representing your brand (the face of NYX– Santa Anita) have failed to deliver the right message. I didn’t get, «our products are great», «you will love this», «welcome», or even «have a nice day». :(

NYX Cosmetics is opening three retail stores — one in Torrance, one in Rancho Cucamonga, and the last in Arcadia’s Westfield mall. I think Arcadia’s is the first to open, hence all the excitement of the «world’s first NYX store to open!» With the grand opening of the Santa Anita’s Westfield mall location, NYX has been having promotions, giveaways, and meet-​ups with popular beauty You-​Tube vloggers.
The store itself is located on the second floor of the mall, in the corner, by Kelley’s Kookies and Potato Corner. While I wasn’t among the first 100 in line, I was able to visit the store on its grand opening day! NYX went all out, with stations set up around the storefront as well as on the first floor, attracting customers to visit the store. There were lots of NYX beauty girls giving out free compact mirrors and a flier advertising the grand opening of the store, which was really nice.
Because of all the excitement, they limited the amount of people that could enter the store — allowing only a few to trickle in at a time. It’s very similar to the Beauty Bar at Sephora or the MAC store downstairs, only this store boasts all NYX products. There’s make-​up all around the store, so everywhere you turn, you’ll be seeing something interesting. I liked the bold and artsy look of the store, with the big giant TV screens that showed popular make-​up looks using the NYX hashtag.
They encourage you to play with the make-​up, swatch it, explore around, and hopefully end up taking some home. Everybody was super helpful and welcoming! Really happy to see a product that used to be associated as a drugstore make-​up brand, become more high-​end, but still affordable to the masses.