MAC Cosmetics

I love Mac products but what I really dislike about their company is how stuck up their workers are. Okay, I guess I can say that I got two alright experience here. I did get helped by this one girl and the other time also another did as well. But they all seem so lazy! They just stand there and don’t really help you. Sometimes I walk in without getting greeted and every time I would buy something!!! I mean seriously just cause I am not carrying a Chanel bag doesn’t mean I can’t afford your products!

Been coming here since they opened and never had a problem. Bought a studio care blend powder and the next day it shattered everywhere in my bag. Tried to get it replaced but they won’t do it. I decided that I will never buy cheap ass clown Ass mac makeup again ! No value for their customer.

Worst Mac by far the rudest girls in customer service. Not the first time I’ve experienced the attitude at this location, but will certainly be the last time I give my money to this store.

Went to Mac and I had a great experience! I forgot the girl who helped me’s name but receipt says #449 020 LOL.
She was helpful, quick and informative for a newbie like me. Super kind and I didn’t feel pressured to buy things I didn’t need. Just what I was interested in for my concerns and preferences.
Come here! It’s not that big of a store but it has pretty much all the products online and lots of testers. You’ll get greeted right away. They’ll hold items for you while you browse. They’ll suggest you anything you might need for the particular product. Ie a brush.

Let me tell you they give way better customer service in the Mac store NOT at Nordstrom.
They are actually willing to help you, some days are okay but they are actually willing to help even if I know they don’t feel like helping. They’re more considerate I can tell you. Other Mac stores I have been to, I had no service no great customer service other than the grove. I go here often and they helped me find my actual nude lip color that matches my lips. I’m very very impressed. 5 stars for consideration.

Piece of shit employees at MAC STORE. Sorry. Not. Walk to the Nordstrom MAC counter, they appreciate and value their customers more. How hard is it to do a simple task like an exchange (WHICH BTW WAS NOT EVEN USED) without asking 21 questions? Very pretty workers but why the ugly personality? I mean they probably don’t lose anything from Unilocal reviews but just thought I had to say it somewhere besides via Twitter & Facebook + other social media :0)

2015 Unilocal 100 CHALLENGE — ⁰⁹⁴⁄₁₀₀
This review is for the MAC store in the mall, not the counter at Nordstrom. Came by with my friend who wanted a full makeup «overhaul» as she called it. We were greeted right as we walked in and told the employee that she needed help matching a foundation, concealer, and a powder and this MAC girl jumped right in. She helped out my friend at the mirror, explained the options, walked her through the entire process, complimenting my friend and I, making conversation, and within a few minutes my friend was in love with everything. This chick wasn’t pushy, she wasn’t snooty (like some people notice at makeup stores), she was a true professional and I was really happy to see my friend feel comfortable and happy to get what she wanted because I’ve seen her have bad experiences before. They didn’t have the foundation color in stock, so she called up the counter in Nordstrom and put it on hold which was very nice. Overall, great customer service.

This is for the MAC store located in the shopping center. NOT NORDSTROMS MAC.
I’ve visited this store a few times. The workers are rude and seem like they don’t want to be bothered. Each time I did make a purchase after waiting over 20 min. They certainly don’t greet you as you walk in.
Today I walked in and they were not very busy yet I waited for 15 min and no one helped me. I left and walked over to Nordstoms MAC counter and was helped within 30 Seconds! If you want nice, courtesy and fast help visit the MAC at NORDSTROMS

Ok for starters, there are TWO Mac locations in the Arcadia mall. One in Nordstrom’s and then the regular store. My 5 stars go to the Mac@Nordstrom!
I needed my makeup done for an event and I decided to go to the regular Mac store in the mall as a walk in. They had me wait 45 min, took me in, a lady came and did my makeup but we just misunderstood each other the entire time. I spent a lot of time trying to explain my vision to her and it just ended up looking like a disaster. I payed and left because I just didn’t have the heart to tell her, «Start over, I hate it». Feeling very sad and disappointed, I walked over to Nordstroms to the Mac counter and explained my situation, and kindly asked if there was anyway someone could fix my makeup. The manager Vanessa, comforted me and reassured me I was going to be taken care of and turned me over to Gods gift to humanity, STEPHANIE. This girl not only redid my whole face with the vision I initially had, but also comforted me, cheered me up and got me excited for the event I was going to. The team at Nordstroms is the BEST Mac team I have ever come across. Almost every makeup artist at that counter came up to me and asked how I was doing and made sure I was happy. To anyone reading this and feeling unsure or scared your vision won’t be delivered properly, I assure you that Stephanie is the most talented artist I have ever come across. I didn’t even have to show her a picture or spend more than 10 seconds describing what I wanted and she just did her magic and it turned out PERFECT. I know which team to go to when I have an event from now on. MAC @ Nordstroms !!! Thank you!

This store is my go to store only because it’s convenient, but I hate coming here Everytime. The customer service is horrible, there are never enough girls to assist the floor or you will see a couple pop out of the back room and then go back to hide when they can clearly see someone is waiting at the counter or even if you are in the middle of something good customer service is to ask to see if you have been helped that’s what a good employee and manager should be. Next I would like to add, I am a make up artist myself so I come here to stock up on all my product and I know these girls work off of commission, I expect the employees to be well educated when I have questions or I am looking for something that I can’t remember the name especially in the skin care products. There has been a few times I have told them what I am looking for as well as the correct name and a handful of times I have been told that it has been either not in stock or discontinued and Everytime I was told that I always found it in the store myself. These girls are very under educated and that can cause a concern to some clients that walk in there due to them possibly having a skin condition. If the employee can’t recommended the right product then how can they possible do there job correctly. Long story short something that should only take me five ten minutes at the most takes me 45 mins to an hour.

This review is for the MAC Counter inside the Nordstrom.
I recently visited the MAC Counter after making an appointment to have my makeup done for an event I was attending. The appointment could not have gone better!
My makeup artist was Vanessa Balarezo and she was AMAZING, AWESOME, PATIENT, EDUCATIONAL, ENGAGING and just all around FANTASTIC. I have never seen my makeup look that beautiful. She listened to me when I told her the look I was going for and didn’t push me to try something I wasn’t comfortable with. She was patient with me especially when it came to my eye makeup. She even showed me how to do some basic things at home. I left feeling beautiful and there is no price on that. Vanessa did a great job and provided exceptional customer service. She truly provided an amazing experience from start to finish.
I highly recommend this counter — they are by far better than any other MAC counter I have visited. I drove all the way from Upland after receiving terrible customer service at the MAC counter at the Macy’s in Rancho Cucamonga.
If you ever need your makeup done or just need to stock up — go see Vanessa at the Nordstrom MAC Counter. You won’t be disappointed — I promise!

This review is for the new store that isn’t inside Nordstrom. I would rate this store with 0 stars if I could but aside from the employee im about to rant about I give them a two because there was other employees assisting other people and offered to fetch any item I was looking for or any questions which was very surprising for how most MAC stores go as…
So this employee, I didn’t get to catch her name but her face is imprinted in my mind including her red afro looking hair.
So I walk into MAC with my boyfriend wanting to show him some stuff I wanted to try from reviews I’ve seen. Mostly hinting what I want him to buy me. Were barely approaching the entrance and this girl is watching me I mean WATCHING ME from behind the counter and I see her stare me down sooo badly. Literally trying to catch every detail about me. So I try not to be rude and smile at her and just say hello so she walks up to me and asks if I need help but she just looks at my face and stares. Like girrrl not even my boyfriend does that. So I said no. Why would I want help from someone who is soo rude and makes it obvious she doesn’t want to help me. To be honest it bothered me so much because you feel good and this person just gives you and ugly feeling so you end up feeling bad. I dot think any customer should ever feel that way.
So Other employees at this store are great you can tell they really want to make those sales and help you be your Beyonce best. Just avoid the red afro chick. Dont say I didnt warn you…

I love Mac makeup but if I walk into the store if I don’t have my make up done and dressed cute I get no assistance and am treated like I don’t belong. The staff is snoody and very judgmental, very annoying.

Great customer service! Brand new, super clean store. Great selection, lots more stuff and close to home!

This review is for the new Mac store. Came here last Saturday with my friends, we were looking around and this nice woman went up to us to see if we needed help.
We had such great customer service that my friend had called the store right away for the woman’s name. (Yes, we forgot to ask before we left the store). Hopefully it’s right but were told her name was MAi.
Mai helped me pick out my first eyebrow pencil and concealer. She also helped my friend out with eyebrow pencil. Mai was awesome, she was willing to help us out and she seemed to know what she’s doing. She also seemed to enjoy her job.
At first I was hesitant to come here because of my bad experience at the Pasadena location. 4 stars out of 5 because the store can use more room. It’s so small…

One of my favorite places to shop… Every time I shop at this MAC counter the service is exceptional which keeps me coming back. I am always greeted right away, and even if they are busy, one of the ladies will make it a point to say «I’ll be right with you» if they are helping other customers– leaving me time to play around and swatch different products. Even at peak times (Saturdays & Sundays), I’ve never had to wait more than 5 minutes for help.
Anyways, all of the MAC girls here know their makeup and it shows. And while you can’t go wrong with any of them, my favorite is Vanessa. She’s awesome and always makes great recommendations. Monica is great too and has helped me quite a few times as well!
Will continue to buy my makeup here

Buying cosmetics in Nordstrom is some times hard because most cosmetic counters only have one person working. You’d have to wait there forever for somebody to talk to you. However, this MAC counter is different as most of the time, there are 4 people working. I am always served quickly and their products are great, yet affordable at the same time.

Just because I walk in looking like a total bum with a gigantic bag of McDonald’s in my right hand does not mean I’m not a paying customer. I wandered around the MAC counter tonight with every intention to stock up on my eyeliner here (and by stocking up I mean several tubes at a time even though the prices have shot up to $ 19/​tube), but I wasn’t offered any assistance until I stood at the counter for 5 minutes. I already knew what I had wanted in mind, so all I wanted was someone to locate the damn eyeliners and ring me up; I wasn’t there to have my foundation match or to find a nice shade of lipstick/​eyeshadow as was every other women who was shopping around. I walked by PLENTY of employees on a Saturday night — they looked at me and didn’t bother smiling or saying a simple hello before they went on their way doing their own thing. It wasn’t busy.
When a rep finally approached me, she was less than helpful. Not only were the out of my favorite eyeliner, she couldn’t tell me when they were getting more nor which Nordstrom/​MAC would have them… she told me to try online because she «guesses» they were backordered. I walked away fuming.
A friendly gesture goes a long way when it comes to customer service, especially when there’s plenty of other makeup counters nearby.

I dearly and sincerly love the Mac products. I own Mac foundation, wipes, brushes, brush cleanser, powder, eye shadow, fix + pretty much everything .
Everything is pretty and organized, but the snobby make up artist makes it hard to shop at this location. They are rude, don’t pay attention to many of the customers, I’ve waited for 20 minutes to be helped because they were chit chatting. Customer service is terrible, due to its location that located in Nordstrom it is very disappointing.

Gotta love my MAC makeup.
Although previous visits weren’t so great. the gal who helped me today did a wonderful job.
Got all the thangs I needed. and was outta there.
Plus they played Foster the People. Extra point for that.