Barbeques Galore

Their hours online say they’re open until 9 pm. Fought an hour and ten minutes of holiday rush hour traffic to get there (12÷17÷15 a Thursday night) — got there at 7:10 pm and they were closed. Count me as an ex-​customer for life.

Buyer beware outrageous prices for installation. We purchased a new bbq from the arcadia store, we were told at the time there would be a 250. Dollar fee for delivery and installation that would require removing two bricks for ventilation. Ok. We agreed to that. Day of installation the sub company that installs, needed to shave an additional 2 inches off of 3 bricks to set the bbq in. They wanted another 250. Dollars to do this, back and forth with Carlos, store manager Arcadia, who would not reduce or negotiate to price down for us. Really? 500. Dollars for 40 minutes worth of work to drop a bbq in? Manager Carlos was so unhelpful, in our opinion this was price gouging. We had a very bad experience with this company, and regret the purchase.

Wow, I can’t believe the poor experience with this store and this company, found item online, called store, «yes» in stock. Went to store to pick up, was helped by store manager Carlos, he quoted higher price for item, then looked up online and stated he would sell at lower price. Online web page stated «Log and embers, burner pan, grate and rocks extra» At first he stated logs did not come with embers, then said, oh yeah, they are in the box, NOT! He said he didn’t know why web page indicated burner pan was included. I decided to settle for no burner pan at price he said he would honor, after leaving the store, I noted he rang it up at higher price, when I went back 5 minutes later he said, «Oh I am sorry, my bad, went to credit back to card then changed his mind and would not sell at agreed price. I called customer service for BBQ Galore, they said oh, the web page is misleading, sorry, they called the store manager, called me back and said, sorry, can’t do a thing for you. Word to the wise, save your money, shop at Burbank Fireplace and BBQ 833 North Hollywood Way, Burbank, CA 91 505.

Great barbecue supplies for most of your BBQ needs. Got my «kitty litter» for the grease pan here.