Kiehl’s Since 1851

Extremely disrespectful store manager! Inconsistent bag policy (Sometimes free and sometimes not), spoke to my mother loudly as if she was deaf, and then tries to hand her a dime! WHAT?! Will never come here again! Such rude customer service!
My advice– go elsewhere for your Kiehl’s products!

Love their coconut body soy butter lotion
Bought 10 bottles of facial lotion to take overseas as a gift and realized the staff charges for the bags. WTF???

Located at the Santa Anita Mall, a few doors down from Bebe and across from Bath and Body Works.
I have been to this location two times now and both times were rather disappointing. Both times no employees greeted me, although there were plenty of them in this tiny little location. Getting help each time was not successful.
I think it is funny that the employees wear lab coats as part of their uniform. Save that for the lab techs and medical people.
Incredibly disappointed, won’t waste my time shopping here again.
Thank you Kiehl’s for not helping me.

I come here every once in a while to restock on a lip balm or avocado eye cream. Yesterday, I came in for the last day of their 20% off deal and decided to finally purchase an item that I’ve been thinking about for a very long time. The Midnight Recovery Concentrate! I’ve heard countless good things about it so I just had to get it.
I love it here because the staff is super accommodating. They are extremely knowledgable and are able to answer questions on how to use the products and what they are good for.
Last night, this Asian girl with brown/​orange hair helped me when I was inquiring about the concentrate. She even gave me two samples of it though I bought it.
I also love that when you buy an item, they give you a good amount of samples to try.
This is the only Kiehl’s I have been to and the only one I’ll need.

Amazing customer service. Anytime I walk in here, no matter how busy it is, I’m greeted with a warm welcome.

I love this store because of their amazing customer service. Every time I come, I am always helped by welcoming workers. They always have answers for my many questions, and they are so generous with their samples.
I love their return system! If the product doesn’t work you are guaranteed a refund back! But it won’t be necessary because their products really work! At least for my skin… But I highly recommend for everyone to try their products!

I’ve been here twice and I think it’s fair to rate them with 2 stars. My first time was on a week day and there was no line at all and the person who helped me wasn’t the friendliest. I don’t recall his name, but he gave me a skin type test. He asked me what type of skin I thought I had and I said dry, but according to his test strips he said I was oily. He then proceeded to ask me questions like when did my skin feel the driest? I said after I washed it, his response was «that’s usually when everybody’s skin was the driest» uhmmm… ok, you asked so I answered but he made me feel dumb for my answer. Pretty rude and not really a good way to talk to a potential customer. Their products are pretty pricey and I didn’t know if my skin would react to the ingredients so I opted for the starter kit. I usually choose a starter kit when it comes to starting new skin care products because it would allow me to try out all the products and I won’t feel as bad with how much I spent. The guy suggested the Ultra Facial product line, so I got the starter kit and he gave me 2 toner samples because the kit didn’t include that ($ 54 for starter kit) and 1 sample for my fiancé’s sister who went with me. The second star was for the 3 free samples I received. The second time I went was yesterday (on a Sunday) it was so packed, the line was out the door. I should have got the toner the first time I came, but I wasn’t sure if I would like it and that’s why I went back. So I waited in the line and it took about 10 – 15 minutes, one of the employees asked me if i had a reward card and I said no so she suggested I fill out an application to start accumulating reward points on my purchases to get perks. When I got to the cashier, I handed over the toner I wanted to purchase and she made a rude remark «it’s an awfully long time to wait in line for just one item». I was surprised she said this, she then asked if it was my first time there and I said no. She asked if someone offered the rewards application the other time I went and I said no, her response was «that’s a shame». Ok, lady just because I am not buying over $ 100 worth of products doesn’t mean you can talk to me the way that you are. I really like Kiehl’s products so far, but I don’t think I will return to this location. I will probably just buy online or go to another location. Hopefully someone in management will read this because they really need to talk to their staff about talking to their customers with respect.

Kiehl’s Facial Fuel line for men, been using this stuff for years. Highly recommended to channel your inner metro or as a nice gift for your male SO. The product really speaks for itself. FF toner is a must, as is the SPF 15 moisturizer, White Eagle shave cream, and heavy lifting moisturizer (for night). Less recommended would be any of the FF eye products and/​or lip stuff, this stuff is a waste of money in my opinion. The FF regular cleanser, which I’ve taken traveling is mostly no bueno as well. It seems to pickup an odd smell after a few days of opening.
I usually buzz in/​out of here within minutes and depending on who is working here, the service is a little hit or miss. But definitely come in here 1) with a plan 2) sign up for the email service which collects rewards and sends coupons and 3) buy as large a size as you can afford, this saves you $$$ in the long run as the products here do last a long time.

Worst service ever. Purchased about $ 100 of men’s product, obviously a gift and was charged 10cents for a small paper bag. She said all of arcadia was charging for bags now… um I don’t think so bc the supermarkets are the first to charge for bags and they are still giving out bags. Upon leaving, I noticed they had an ad for free gift wrapping on their door. When I returned to the cashier she just handed me a box with no other comment. No offer to gift wrap my purchase. Surprised she didn’t even offer the box when I purchased the items only tried to charge me for a bag that no other store in the mall was charging. Like the previous review, I would have gone to Nordstrom if it wasn’t for the coupon I received in the mail.

Ask for Jessica! She is very helpful, patient, and above all, awesome service. I will be going back because of her for other future purchases. Thank you Jessica if you read this!

I was helped by Roberta and she is definitely the person to go to if you need anything!

Service is pretty good. The gal helping out my friend is pretty knowledgeable about the products. Yes, one would think that all employees would be knowledgeable. There was 4 on, which Seems much since 3 were just standing around talking. Place was clean, cut overwhelming since it’s a small store.

I got calendula herbal-​extract toner with three free samples, a girl was really nice and helpful (jessica?)

Worst Service. Walk to Nordstrom For Kiehl’s Products and receive better service and a better return policy.
Second time where a line means nothing. Had products to buy and waited in line to purchase. Ignored me to help out someone with a bigger basket of stuff. Must be commission-​based and repeat business means nothing. Nordstrom is a short walk (2 minutes) from this store and the customer service is better. Nordstrom also offers samples when you purchase with a better return policy. Prices are the same.
Regardless of coupons, I will NOT return to this store. I will use my coupons online and take the free shipping.

o6. o1.14
This is the very first time I visited this store. My friends were telling me that its products are more natural. So we decided to stop by and ask for some sample (bc I had a lil allergy reaction using this other product).
The one that helped us was Jessica. She was really nice and very patient with us. She also knows the product and was telling us the instructions to use the products.
I really hope they work! :)

This place looks like a candy store from the outside.
Service is always friendly and knowledgeable.
I hope they still have the recycling program!

We came here two weeks ago to look around.
Really clean and small store, but very awesome Customer Service.
There’s soooo much stuff there! Some things, you would have never thought about even buying.
We got a sample for acne so I’ll be trying that at home before I come back.

I came to Kiehl’s to do a return today and it was very quick. Literally, no questions asked other than what the issue was and if there was something else that I wanted to try. I explained I was trying another brand first and the lady had no issue processing my return.
I was worried about getting another associate to help me because last time I came here… her tone was a bit condescending and very child-​like. Luckily, she was helping another customer so that was good. If I had her helping me, I probably would’ve been annoyed like last time and the rating would’ve been lower. Anyway, just be fore-​warned about her because it made me fell all weird the last time she helped me.
They have a very liberal return policy (always read your receipt for the actual policy in case it changes) because they do want their customers to be happy with the product. This is great because if you have any reaction to the products or aren’t happy, they’re willing to work with you and find something that you’ll be happy with.
This location is very organized and is a decent size. It doesn’t feel cramped or anything. Hopefully, you’ll have a very nice associate helping you like I did today.

I have been using Kiehl’s for years and I am thrilled that we now have a more local Kiehls store (I had been going to the one at South Coast Plaza). The products here are amazing. It seems like there is nothing here that I don’t love. I use their olive oil shampoo and conditioner, leave in conditioner, heat protective silk straightening cream (I love this), ultimate strength hand salve, lip balm and blue astringent herbal lotion to name a few products. I love the quality and the natural ingredients. I have super sensitive skins and their products are not irritating. These products are definitely worth the price! I love Kiehl’s!

Quick Tip: Ask for Roberta and make sure you play with all the testers!
I visited this store last wk on a hunt for a birthday gift. My friend recommended this place, apparently all the products are at least 80% natural.
When I walked in I wasn’t exactly blown away. I was a little overwhelmed with all the products against the wall in such a small store. Everything seemed over priced but I decided to look around and play with the testers to see if the products are actually worth the price tag. I’m the type to pay over $ 100 for face cream so I mean business when it comes to skincare.
Roberta was the sales rep. who was friendly enough to show me their top sellers and whatever I wanted to test out. She was extremely patient and friendly. Customer services is very important and I give her all high stars.
Items I purchased for my friend; the new gift set Ulta Facial Oil-​Free Formula and the De-​puffer Eye Gel. Roberta placed everything in a free red gift box with samples to fill up the box. (I attached the photo). Thank you, Roberta!!!
The items I purchased for myself; Anti-​Perspirant and Deodorant and the Crème de Corps Light Weight Body Lotion with SPF30. I LOVE the deodorant. The Body lotion with spf, not so much. The lotion smells great but it leaves the sticky feeling. I may have to exchange this for another product with SPF. I also received the Ultra Facial Cleanser and Cream, both products work great. I may have to switch creams after I finish my Shiseido.