Five Four

Poor construction on the sweaters and cardigans. Button fell off and stitching came apart after two washes on multiple items I received.

If I could give 0 stars I wouldn’t hesitate to do so. Paid for a package and was charged on November 15^th and it is now the 14^th of December and I still haven’t recieved anything. This company is a complete rip off and I HIGHLY advise using another services like


or anything. They are completely unprofessional on chat and never answer their phones. Spoke to the «Chat Manager» Dee. how terrible. Apparently they sent my package back to their headquarters because some idiot decided not to put my apartment on the shipping label. I’m fed up and asked for my money back and get a response from Dee the Manager that says «Good luck with that». I will be report them to the BBB and warning anyone I can about this company and its unprofessionalism and for taking my money and not providing any product or service in return.
DO YOURSELF A FAVOR AND STAY AWAY!!!

I got Five Four to help bring some variety to my wardrobe and I have been pleasantly surprised with the quality of the selections I have received. I have been really happy with the fashion forward packages and while some of the items aren’t things I would have ever bought, I get compliments when I wear them.
Sizing was also a concern as I’m between a small and a medium on tops and a 29 to 30 on bottoms. I’ve had to return 3 things so far (6 months of membership) and they make it really easy. All I do is call them up if something doesn’t fit and they take care of shipping me another size and the return shipping for the item that didn’t fit.
I always feel like I get more than $ 60 worth of clothes each month and many of the selections are in my normal rotation now.

I ordered my first package January 21, 2015. Promptly billed. I got an email with tracking information a few days later. After two weeks had passed and the information hadn’t changed i decided to call. I was told its on its way. another week later. Its on its way. Week after that Its on its way. They kept saying this to me. Finally they agreed to send me a new package with an extra item for my troubles!
So I waited ANOTHER couple weeks, mind you i was also billed for February. I got my JANUARY package yesterday MARCH 5,2015. I open it to find a tee shirt with grease stains, a sweater that was loosely knitted so it was see through, which would provide 0 warmth, and it also had a large hole in the back of it. o and my free gift was an extremely thin scarf (supposedly worth 30 $) I’ve bought better on amazon for 6 $.
So i called them and complained and said cancel my subscription. Their response of course made no note of my canceling of the service, and they asked for pictures and would send me another package. I said i want a return label and they just said we will send new items.
I DONT WANT NEW ITEMS. I waited over 2.5 months for my first package and it was all garbage, why would i want more trash and have to wait many more months?
I ended up calling my credit card company and reporting them as a scam.
DONT SIGN UP FOR THIS SCAM! anyone that says they are great or any site that does notice how somewhere in the text there is a coupon for a % off because they get a kick-​back. And anyone who says this is quality stuff must shop at walmart. It’s all made in china as a one size fits all.

I couldn’t agree with Lawrence Y. more. I’ve had nothing but horrible experiences with their clothing.
After just a few weeks of owning jeans, the zipper broke, and I had to deal with a copious amount of coordination to have them fix it. They fixed it, and just literally a couple of weeks later, there was already a hole in the crotch.
Come to find out, the vendor for the jeans they use they KNOW is shoddy, yet they still sell it. FURTHERMORE, I wrote them about this second problem and they responded saying they’d send me a couple of jeans to make up for all of the problems I’ve had with them. After this e-​mail, they’ve never e-​mailed back after I’ve made numerous attempts to have this resolved.
CHEAP QUALITY and CHEAP service. There’s a reason they’re always running sales and the prices are so cheap. Buy a reputable brand that stands behind their denim. Denim should not fall apart within three months in two different areas. UNBELIEVABLE.
I WOULD HIGHLY RECOMMEND YOU STAY AWAY FROM THEM. After this crazy customer service (or-​lack-​there-​of) I’ve dealt with, and sub-​par jeans, I would NEVER buy from them again.

I couldn’t disagree more with the other review from Lawrence Y.
I was there on 1÷8÷10 and it was the most incredible shopping experience of my life! The clerks were both incredibly friendly, greeting me and actually talking to me about things other than what the latest item the store was pushing like at most retailers (graphic tee’s are two for one this week!). The owner of the store was there and she even explained to me the inspiration for a particular jacket (a car coat from the 1940’s). She also helped me try on different jackets, helping me look for sizes and giving an honest opinion which then guided what to try on next.
In the end, I walked away with the cheapest jacket, so she certainly wasn’t just trying to make money — she wanted to ensure that I was a satisfied customer. Incidentally, I’ve gotten TONS of compliments on the jacket/​shirt I bought.
About the checkout experience, it was honestly a little rough BECAUSE they are a new store (opened on Black Friday). The owner was taking the time to show one of the employees how to work the new computer system. Have a little patience as they work the kinks out, but otherwise, it should be an incredible shopping experience.

I hadn’t been to Century City in awhile and decided to check out some of the new boutiques while holiday shopping.
After checking out Justin Timberlake’s collection at William Rast, my next stop was the Five Four store featuring Jay Sean’s line.
No one offered me any assistance. While in one of the two small fitting rooms (the other was being cleaned), I could hear the manager yelling directions at her staff member. Apparently the ink had run out on their printer and he needed to go to Staples.
The same manager was at the cashier (but it was more like a lock box). She was literally throwing hangars behind her. While she was ringing me up, she started talking to the the guy *behind* me in line. He wanted to apply for a job. I guess he was better-​looking than me or whatever.
Here’s the kicker. After she took the hanger off my shirt she actually handed it to me to hold. She realized how rude that was and apologized, saying «what am I doing?» I guess that’s better than chucking them aside like she was doing before.
The clothes were cool but the service was really bad. Maybe I’ll order online.