Warmth Company

My favorite home store in Santa Cruz county. The store has a large variety of home décor, gifts, clothing and beautiful jewelry. They also do a great job of keeping shoppers up to date with events via their e-​mail list.
After reading the previous reviews regarding their customer service, I have to say that if you actually ask for their assistance, the entire staff is very friendly and warm. Yes, they may not come up to you and shower you with attention but if you ask, you shall receive!

I went there today for the first time. I love the place. It has all kinds of fragrant candles that comes in a unique glass container which can be reused as decorative containers. The clothing and beddings are so comfy. The staffs there were welcoming, extremely nice, helpful but not pushy into purchasing. I definitely would recommend this place to shoppers.

My experience this holiday was so wonderful. They wrapped every gift I bought with care. I had just purchased a similar ornament at Outside In and they wrapped it in white tissue. I was shocked at the difference.

I have looked at this building so many times and never gone in… I am so glad I did today… from the moment you enter you feel a sense of relaxation and soothing tones… so many beautiful pieces and trinkets… take your time and make a few circles around the store, you might miss something… the staff was more than friendly and accommodating… I thoroughly enjoyed my visit…

Every Beach House owner should visit here. This is the place to finish your house. Sumptuous fabrics, quirky décor, fun lighting, coffee table books, candles… I could go on and on. A great place for a gift or an indulgence!

This is my favorite place to shop for furniture, gifts, and accessories in Santa Cruz County ~ actually in the entire Bay Area! The two sisters who own it go above and beyond to be helpful. For example, I had a big over-​size sofa from Cisco that was probably 18 years old and it needed new seat cushions. Cisco is a line that Warmth Company carries, so I asked if they could just order the seat cushions. Although that style had been discontinued, they were able to get me CUSTOM seat cushions, two of them, for $ 100, when they could have soaked me for much more! I was amazed at their customer service. I’d been a customer for years, but this really sealed it for me.
The two sisters are practically twins (hard to tell them apart) and both are very nice, as is the staff.
I’ve bought many, many items here over the years, and highly recommend the store. They also have a well edited line of apparel that they’re selling now and I’ve bought a bunch of that, too :~} Cool place in every way!

Today was the first time my family had been to Aptos. We randomly ran into this store after getting Starbucks. May be I am used to the touristy pricing in the Carmel Village, I thought this place has very unique stuff at a reasonable price. The staff was friendly. They offered small talks but gave us space to browse around. My husband was pushing a stroller and the staff gave him no problem.
When I went home, I looked this place up on Unilocal and saw that many reviewers commented on the owners. I am not sure if I would have stopped by if I read the reviews first. But I am glad that I did as my experience was positive and I found something cute in the store to add to my travel collection.

I really, really love this store and USED to recommend it to everyone in town, but I just cant unless these two sisters learn how to treat a customer. I have worked in customer service and I know how delicate this exchange can be, but it is not rocket science!
Get it together, the word is out you two are (well I do not want to swear but it begins with a B”) and I know so many people who will not go back.
It seems from your comments you may care and In this economy and with so much competition you can’t under value good customer service and if you just are inept, go get some training.
My daughter who has skin as thick as a rhino wants to go back as that is where we gift shop, so I will try again and gladly change my review if AT LEAST my presence is acknowledged.

My sister lives in Santa Cruz and I try to make a visit to this beautiful store each time I visit from Marin County. I love the way they merchandise the store and LOVE all the merchandise in it! I have made many small purchases over the years… candles, books and jewelry and have left the store feeling really happy. The girls in the store are often busy rearranging furniture but certainly are there to help their customers if needed. I totally disagree with several other Unilocalers. This is a special store that deserves a visit! It’s on my top 20 Northern Cal Great Shops list!

I used to love and adore this store. I looked forward to strolling through it Starbucks in hand while my daughter was in therapy. A little bit of me time each week.
The last couple times I have gone have been horrible. The energy is snootie and the altitude is rather high if you know what I mean. I have been looked up and down never acknowledged and there are usually pretentious housewives decked to the nines flapping their beaks about some «drama». I feel unwelcome and like I have walked into someone’s home uninvited rather than a business establishment.
I gave two stars because I really like their merchandise but the reality is that if I’m going to shop, especially in a high end store, I expect to feel welcome.
I’m really disappointed warmth company, I looked forward to my almost weekly strolls through your store. Today was my last time, I don’t think I have felt as self conscious about myself if I had a booger in my nose, or my clothes since the first day of junior high. Not to mention all the looks. No amount of cute décor is worth feeling like the odd one out while doing. I recommend that if this is new energy for the store changing the name to cold or snob company.

I share the poor customer service experienced other wrote about. In addition to being indifferent I was berated for asking for my design service fee back after the designer never provided me any suggestions after seeing my home. It was $ 150 and was to go towards my purchase. I asked for it back and was met with resistance and then told that they really ask for it to weed out looks Lou’s …REALLY? Really!!! They wanted to keep my money for doing nothing…

I was in this store for the first time a few weeks ago, and it was everything I anticipated. The merchandise is high end, but I am surprised by the reviews that called it «overpriced». I wonder what they are comparing it to. I have seen the same merchandise in Sonoma and San Francisco for higher prices, so I was rather pleasantly surprised. There are many lower cost items too, if you are looking for an inexpensive gift.
I found the customer service to be fine, but then I am the sort of customer who wants to be left alone to browse until I signal that I need help.
I will absolutely be returning to buy more unique hand crafted items that I intend to keep a long time.

I bought some wonderful perfume from the warmth company — I can only find it here! It’s such a specialty shop, always great to go to for unique items. The employees are sweet and helpful. I recommend coming here :)

I love this store. Great items for the home, very nice atmosphere. I have found the staff great to work with and very helpful too.

Just went in here for the first time today. I have a friend who loves this place and has spent a lot of money there — so I thought I’d see for myself. My presence was not acknowledged at all. I was even looking at jewelry near the counter and the woman 3 feet away by the register didn’t bother to look up or ask if I needed assistance. For the amount of money one would shell out here, I would expect better customer service. There are many places out there that mimic this store — I will not be going back.

I am actually very surprised to see less then perfect reviews for this store.
I have been into the warmth company several times over the last 20 years I have lived in the Santa Cruz area and have never been less then very pleased with the customer service. The women who work in this store are pleasant and helpful, and I now own some of the most amazing cookbooks and candles because of thier excellent customer service.
Great store, sweet and kind employees and wonderful product! Two thumbs up!

I really hate to give a bad review, this is my first but I feel I need to share my experience.
This store has gorgeous things that are way over-​priced. The staff has never been friendly any time I’ve ever been in there. I was there just today, and was stalked like they thought I was going to steal something. They watched me like a hawk, which made for a very unpleasant experience. They have a tendency to be very snooty.
This is not a store I will be returning to, or will be recommending to anyone, either.

Nice classy stuff for the house can be found here. I like walking in to give myself ideas for the house. Good quality items. Worth dropping in.

I can’t get enough of this store! «The Girls» always allow me to browse at my leisure (which is always very slow) and soak up all their creative ideas. Whether I’m there to buy or just take in the eye candy, I am always treated like their best customer. They’ve offered to come to my home to give me their design ideas, with no strings attached. I find this duo simply amazing! Sweet as it gets.

The twin sister team, Naomi and Monica took this establishment over a few years ago. They, along with another designer with a keen eye, (Sydney), do design work as well as stock their store with lots of furniture and other goodies including the coveted Bella Note bedding. They carry a few antiques as well as many, many new pieces of furniture. They have a few massive sales throughout the year. They carry an impressive inventory. Look for their beautiful jewelry from local and european artists, to die for bedding, and elegant tableware. Their location is in Aptos Village, behind the new starbucks (pull into starbucks and drive to back of lot). Their website is