PetSmart

As always very friendly people and always someone around to help. Very knowledgeable as well.

5 stars to Banfield Pet hospital inside. Been with them, and their insurance program for 5+ years. Great vet care and its nationwide.

I took my large german Shepard mixes here and when i got my dogs home i noticed one of them had a HUGE gash on his back, i pay close attention to my pets, they are my babies! and he didn’t have this before he left. On top of this incident all the groomers there act like they HATE their lives, they are rude, dry and don’t seem to care… i mean these arnt just pets these are peoples children (families) if i could give them a negative star i would.
I have not had any other problems with the store employees themselves, the floor associates are very friendly.

My fur babys have been going to the pet smart grooming in Apple valley for as long as this location was opened. Never had difficulties until now! We get the usual bath and brush for my baby’s, I usually use to go with a very nice girl that no longer is available at this location. Last time I went in, there is a newer bather named Leslie who always answers the phone with a very dry and rude tone! When I came in to leave my baby’s they booked me with her. This is the second time and as soon as I get in I notice she is sitting down everytime I have dropped my baby’s off, she proceeds to checking in my baby’s without checking like the other girls do, she runs off to the back with my dogs very rude person! Leslie dogs not make me feel like my pets are safe, she looks and act under the influence of some type of drug or medication. I stay and shop around for a while and notice her in the front sitting down while my pets are no where in sight… Time passes I get the call that they are ready and again she sounds like she hates her job and can care less about making me feel that my pets are safe! My dogs came out still wet and had mud all over as if she just sprayed them down with water. The nails were not properly cut. And they smelled awful! My pets looked as they had been traumatized shaking, my pets are very happy and lovable animals! I don’t know what she did but this day something changed in my fur baby’s! Pet smart should really screen their employees for drugs because this girl is definitely on something. I stayed and watched her sitting for a while while my baby’s were no where to be found! Worst experience my baby’s had ever suffered. Hours after my pets still seemed frightened and shaking when we got home. I will never have my baby’s in that pet smart again. Pet co is our new friends! The girls there seem to have a grasp on what the are doing and at pet co I feel my pets are safe. And they leave happy. Leslie is a very rude and a very unprofessional person.

I like this location. It’s a bit bigger than the one n Victorville, or so it seems to me, and the staff has an air of crisp professionalism. That’s a good thing, but to be honest, I prefer the more laid-​back, you’re-my-buddy atmosphere found in Victorville. That isn’t to say I’m unhappy when life dictates that I go here instead! I am always greeted with a smile and plenty of help in finding things I’m unfamiliar with («Just which filter pad does this thing take, anyway?»).

I used to love this place but things really seem to have gone down hill lately. I most disgusted with the amount of waste at this store. They just throw perfectly good products away instead of donating them to rescues or families in need. I feel they care more about protecting their butt than about the customers and the pets.
I recommended my friend there to get a lizard and they told her all the wrong stuff on how to care for it and didn’t show her the proper merchandise to purchase for it including food! Well of course the lizard died because it couldn’t eat the food they gave her. When she went to return it on the 12^th day of the guarantee they told her no because you didn’t take care of it properly. She told them ya because you told me all the wrong information and they still wouldn’t do anything. So she gave up and tried to buy another lizard with the proper food this time and they refused to sell it to her! Telling her that they can’t sell her something if she can’t prove she has the proper things for it! Well she did have everything she needed because I told her the proper things to get for it. They still refused and it ended up with me going to the Victorville store and buying her a new lizard. This lizard is much happier and doing very well now. I also grilled the employee on how to take care of it and what to buy for it and he knew every little detail and had all the correct answers to my questions. I don’t know maybe this store needs to train their employees better or send them back to school or something. That experience was just ridiculous and I never recommend my friends to this store anymore. I tell them to go to Petco!

Another Female Store manager called back shortly after my complaint and rectify the issue. I was able to return the pet barrier for a store credit. which i am pleased with. So i have increased my star rating because of her customer service.
Thank You !

This PetSmart is AMAZING, y’all. I would know since I’m currently the duke.
*gets off high horse*
But honestly, most of my experiences here have been excellent. The employees are friendly and attentive when you’re browsing the dog treats and are looking a bit puzzled. Even the manager asks how your pet (s) are doing and wants to know if you need anything.
I come here frequently for the Blue Buffalo Blue Bits and Wilderness trail treats because my dogs are hooked on them. They’re like puppy crack. I use the Bits to train my pup and the crunchy treats for other occasions.
I would also HIGHLY recommend the $ 25 Puppy Starter Kit because it comes with lots of puppy coupons that you definitely want to spoil your pup with. It pays for itself with the $ 15 voucher for premium puppy chow and the $ 10 voucher for a basic grooming service. Shoutout to Cameron the groomer for his EXCELLENT grooming job on my pup and his awesome customer service – give him a raise already!*
While most of the employees are kind and make a point of friendly chit-​chat, I experienced a sarcastic young woman while checking out and I didn’t really appreciate that experience. I recognized her as one of the trainers and she was either waiting for someone to excuse her from the register or waiting to clock out. I’m all for sarcasm, but not the unfriendly kind from an impatient employee. Blechhhh.
*I promise I’m in no way affiliated with Cameron, he just took such great care of my pup during the hour we were separated.

They have amazing customer service here and the store is always clean. I bought a reptile cage and it was missing a piece. They gave me the missing part without me taking apart the entire cage that our lizard was already in. I just wish the had better stock of the small crickets we need to feed our lizard.

This story is really friendly. Some of the employees are slightly clueless, but they’re always friendly. Better than Petco, where the employees make it clear that they don’t want to be there. Assistant manager Diane is always cheerful and remembers my dogs’ names.

My favorite location! They’re consistently helpful and friendly. Every time we go in Eric is incredibly eager to help us.

This PetSmart location has super helpful employees always willing to help you find an item. Also, I can’t lift over 25 pounds and there’s always someone there to lift the heavy items and take them to my car. I appreciate how clean the store is.

Best place to adopt a cat!
We adopted both our cats here and Diane (I think that is her name) is so nice and friendly. All the cats/​kittens come from shelters around the high desert. The store staff is really helpful in finding things around the store.
It gets busy but the employees are always helpful.
They do have dog training and the store can be busy on the weekend mornings due to this but it doesn’t distract from your shopping.
They have pet grooming and a Banfield Pet Hospital both of which we haven’t had to use yet but will when the time comes.