Automobile Club of Southern California

I used the AAA travel agency to book a tour on the Grand Canyon Railway. It was a package tour on the luxury parlor car. The price was $ 820.00.The tour did not meet my expectations. The train service was 2.25 hours late due to a mechanical issue.
A courtesy credit was not offered. In addition, in my opinion the food service serving temperature was lukewarm at best. We also had the trauma of observing an elderly man fall down the steps on his bus tour. Despite the large amount of seniors, no special assist was in place. The Grand Canyon Railway was gracious enough to give us a partial refund after our request.
The AAA travel service will not grant any sort of customer credit or rebate. In my opinion the AAA travel service is not being reasonable. The travel documents clearly use the AAA logo in the title. I am assuming that they did receive a commission from the GC Railway. A 10% commission used to be standard in the travel agency. Despite our family booking approx $ 15,000 OF TRAVEL IN THE PAST FIVE YEARS. we were told ”it was not their policy…”
I will not use their services again. We have been AAA members for almost forty years…