Walgreens

They are the worst I switched from kaiser to them bad idea they suck service was bad they don’t know wats going on they don’t know shit 0 out of 0 is wat i give them

It really sucks to wait for almost an hour just to refill a prescription, and on top of that if you don’t give them the prescription number fast enough they put you on hold again for another 15 20 minutes, what the heck? I bet if it were their own family on that phone that would never happen. Seriously need to improve response time because it seriously sucks!!!

Ive been on hold for over half an hour. Fist call waited 10 minutes and than got disconnected. Either they are understaffed or just bad customer service !!

I’m so done with this Walgreen’s for my Meds on Deer valley I have waited and waiting so long for them to answer phone’s being on hold, to waiting in the Drive thru for close to 20 min to 30 min at a time and there could be 5 to 2 cars in front of me. Today was so bad, the guy kept coming back to look at the computer three times. I got a call on my phone and a text message saying it was waiting for me the day before and they couldn’t find it.
I“M SO DONE WITH THIS PLACE, it has been going on like this for a very long time. And yes the people in side are very unhappy handing out our meds that we pay a lot of money for. Now to get my self to call to transfer to another one.

By far The absolute worst pharmacy I have ever been to they have zero customer service skills and are completely unorganized.

I love this walgreens I’ve been going here for years and I’ve had really great customer service! Friendly and welcoming when walking in someone always says hello and to have a good day or night. My favorite is the cosmetic section great choices to choose from. They have the Walgreens app that I loveee to use for printing out my photos! Its always ready within 15 min or so however many pictures you choose to print and its not a bad price either.
The down fall of this Walgreens is there pharmacy which I see has already had negative reviews. Whenever I call I literally have to hold for a half hour the longest has been an hour. Its ridiculous. The drive thru is aweful and always a long wait, even when you go inside to pick up medication it always takes 30 mins to just get to the front of the line. They need more pharmacy workers for answering phones and for people picking up medication. They seem very un-​organized. Some of the workers in the pharmacy are very friendly, but some are rude, you can tell there stressed and irritated that I feel they take it out on the customer. Its very sad with the years of horrible reviews regarding the pharmacy, you think they’d step it up and come up w/​a plan to make things better.
BUT! I do recommend to shop for snacks, drinks, cosmetics, picture frames, school supplies. Office supplies, kids toys, candles. Deodarant, shaving cream & all that good stuff. :)

I took a prescription to this location before only to have picked it up and realized that they shorted me on my medication. I immediately got on the phone with the pharmacist and he actually implied that I took the medication myself and was trying to get additional pills from them. However, he said he would check the records and get back to me. After being placed on hold he gets back on the phone to tell that the numbers add up and basically I’m lying… so my response to that was you apparently have an employee who is dishonest and steals patients medication.
After arguing with the guy for a good ten minutes I actually had to go down there for them to only tell me they weren’t going to give me the pills stolen from me. It was only After I told them I was filing a police report did they come to their senses and give the 30 pills not given to me in the first place. If you’re getting any kind of pain medication, anxiety medication, or any other popular medication, have your pills double counted in front of you, or better yet don’t go there at all. I don’t know what staff is working there now because this incident took place some years back but it’s always a good idea to make sure with medication like that you cover your ass. I was told once you leave the store they are no longer reliable or responsible for missing pills (if you ask me, that’s a bunch of crap).

45 min wait on the phone. I drove to the pharmacy, sat in line for another 20 mins wait, got to the front of line WHILE I was on hold. There was 1 guy that worked the drive thru and the people in line. There were 4 – 5 pharmacy dressed employees walking around trying to look busy before their shift was over (so they were not under staffed) Long story short. They lost my prescription. Had to call the doctor same day on a Friday at 4p. Bad customer service. Would love to give 5 (negative stars) not my first time here at this specific pharmacy. Will no longer come here. NO ONE CARES ABOUT YOU AT THIS PHARMACY, they will read this review and say… oh well! Next. Hope someone from high up in Walgreens reads this. He/​she will probably NOT care either.

I wish I could send the picture of this Walgreens pharmacy that I just took. I’m in the middle of a panic attack but I try to pick up my prescription for my anxiety medication and the little girl behind the counter told me that even though she’s helping somebody and there’s somebody standing at the cash register next to her just standing there by himself that they are closed and they can’t help me. What a horrible place that SAYS they want to help people? I know my script is ready because they called. He could have reached behind him but noooooo that would require customer service. I know he knows me because I spent two hours in there yesterday waiting for my son’s prescriptions. Walgreens has a commercial that says on the corner of healthy and happy, well let me tell you this mama is far from happy and I think they need to pull their ads for false advertising! total BS!!!

I come to Unilocal again to report this Walgreens location and its lack of customer service and efficient filling of medication orders. I waited in the drive thru line for 25 with minutes with 8 other cars behind me. The staff is rude and arrogant lacks customer service skills I would go as far as saying that some are illiterate or dyslexic. I order my meds online thinking that it would be quicker. Little did I know that when I arrived several days later I was told that two of the three prescriptions where no where to be found. While I was in the drive thru waiting my turn I was on the phone for 35 minutes waiting for the pharmacy manager to come to the phone. He came and hung up on me after waiting 30 minutes for him on the phone. I have left messages for him in the past to no avail he really doesn’t care. Marlene is rude and unable to listen to what you are saying the first time you must repeat yourself 3 times before she gets it she is lacking customer service skills and should not be working with people. She is very slow when working the drive up. This is the worst place that I have ever done business at I don’t recommend this place to any one. Please call corporate and lodge your complaints.

If I could give this place negative stars I would! I had to take my 4 year old son to urgent care, he was complaining of ear pain! Got to urgent care at 5 on a Saturday night was in and out by 5:23, needless to say my poor son had an ear infection in both ears and swollen tonsils so I wanted to get his medicine in him as soon as possible. Got to this drive thru pharmacy around 5:40, 5:45. They close at 6 on Saturdays. I waited in the one drive thru line for 15 to 20 minutes. When the car ahead of me left at 6 they closed the window! I pulled up to the window and honked they told me they could not help me they were closed. I told them I had a sick 4 year old in pain and was waiting in line since before they closed. Basically after pleading to give me medicine for my son they still refused. They said their cash registers were closed. My husband went inside to talk to the manager of the store who basically told us there was no prescription at their pharmacy, even though i had a paper from John Muir showing the prescription was sent over at 5:20Wound up going to CVS the next day who filled my prescription in 10 minutes. I WILL NEVER STEP FOOT IN THIS WALGREENS AGAIN! I have been a customer here since they opened. Do yourself a favor drive the extra miles to go to CVS off lone tree. Much more professional staff in pharmacy and the store

0 stars. Nothing like standing in the longest pharmacy line everrr full of sick people coughing in your face. Need to find a new pharmacy.

If I could rate negative stars, I would. This is the most mismanaged pharmacy I’ve ever had the misfortune of sending prescriptions too. I’ve used this Walgreens since I moved to Antioch about a year ago bc it was on my way home from Bart, but no more.
I dropped my rx off on the 30^th, a week later, they hadn’t ordered it. I spoke to the manager — Vj, saying they’d order it the next day but it wouldn’t be ready til Monday (11^th). Monday after work I wait in a ½hr long line (which is typical of this store, no matter what time or day) only to get to the counter and have them tell me they still hadn’t ordered it. This is not an isolated incident but rather the norm.
The staff are nice, but this is pathetic and should be illegal. If managing orders is this difficult, these people should not be allowed to handle medication.
Do NOT waste your time. Drive to Brentwood or literally anywhere else.

I usually order and pick up all my medication at a different Walgreens location, however out of convenience I decided to move them to this Walgreens. Unfortunately this Walgreens pharmacy is SUPER slow both via drive through and walkin. The first time I came in after three hours of ordering my medication and they told me that two of medicines were ready but that the third would take a little longer. I was surprised but told them I would just come back for the third one. Even then it took like 10 minutes for the lady to physically hand my medication.
The second time I came back to get this third medication that had not been ready. I decided to walk in hoping the visit would be quicker. The lady took out my medicine and told me that actually my insurance didn’t look like it was covering it. I was bounced back between three Windows a couple times until one last figured out why their system wasn’t working. After 15 minutes I walked out with my medication. FIFTEEN.

I don’t write reviews but with the bad service I received today I had to say something. I called the pharmacy to check on a prescription for my mom. I was on hold for 42 minutes. The first 20 mins there was one person ahead of me and for the rest of the time I was just on hold. No one ever answered the phone and I got tired of waiting. No one should be on hold for this long for simply checking a prescription.

Not coming back here ever. No customer service what so ever. Better go to long drugs or some other drug store.

So tired of this location, always a wait, not enough staff. Not sure if any leader is running this place, but the definitely need to look at what’s going on. I changed to auto mail refills, then it just stopped on its own. Prescription states 2 does, but they say it means 2ml, one time I get one and others I get two. Not enough waiting chairs with this crowd. It sucks to be stuck at this pharmacy due to employee paid CCHP benefits. Keep Unilocaling and maybe they will improve.

Perfect location for pharmacy, snacks, variety of products. This Walgreens is on Deer Valley Rd across the street from the busy Safeway and Gas shopping center. Large parking. This Walgreens location is close to Highway 4 Hillcrest exit and future Bart ext station. This Walgreens is in a convenient location for travelers, residential neighbors, and grocery shoppers. The senior housing in the back love the pharmacy nearby. This area is not overly crowded to get in and out. They have nice employees. The drive thru pharmacy is perfect to pick up your medicine for the kids and head over to the McDonalds next door to get a snack.

Zero stars! Super slow pharmacy and not very polite, even the drive thru is slow, I waited 20 min in line for one medication, never again!#

Needed a passport photo right away and they took care of it. While there had to pick up some office supplies for the kids and although they’re a bit more than Staples, you pay for the convenience (and save on time and gas)