Hertz Rent A Car

Bad service… first time rental through insurance and will be the last time I come here for any future rental.

DO NOT use this place if you can avoid it. I had to use Hertz in Antioch for a rental through AAA because my car was getting worked on. They scammed me into buying unneeded insurance for my rental, then when I wanted to get in cancelled they acted like they couldn’t do it. Once my rental was returned they stole $ 25 out of my bank acct. They had one very helpful employee named Jaccari, but aside from her everyone else I interacted with was rude!

This deserves ZERO stars. Crappiest rental place I’ve ever dealt with. I’m usually a pretty patient person, but it took 45 minutes to get a rental from this place WITH A reservation and one person ahead of me. The employees are absolutely clueless, rude, slow and work/​walk at turtle’ pace. This was so frustrating and made me late to work, which is why I rented from here to begin with. Smh. I’d rather pay extra than deal with the idiot employees here.

I made an online reservation for a car here the night before for a 8:30am pick up. I found them through the AAA website, and picked them due to the fact with a discount it would only be costing me around $ 30. When I got there at the time I set up I walked in the door, and there were a few people siting down. No employees greeted me when I was walking up until I got to the counter and the girl said «How can I help you» (I’m unsure of what else they do there besides renting cars but okay…) I told her I had an online reservation, and am here to rent a car… She then simply said «We have no cars» I was confused, thought she was joking and said «what?» She again said «We have no cars right now.» I looked at her confused again waiting for her to say «just kidding.» She then FINALLY elaborated saying they really don’t have any cars, and it would be a few hours until they get some. I told her that I made the online reservation for this time because I really needed a car right now, I’m going out of town. She looked at me like she was annoyed, and said, «People can make online reservations all day long but it doesn’t mean we will have the car available.» I just looked at her and said «okay?» Then said again they hope to have some in a few hours… No apologies, no offer to call another hertz to see if they could accommodate me. Nothing. So I just walked out and I was forced to go across the street to enterprise, and ask them if they happend to have anything available for me last minute with out a reservation. They helped me out, and had excellent customer service but I had to pay three times the amount of money I would have had to pay hertz with my AAA discount…
In the end I got a car with enterprise, and went on with my day. But I never even received a call from Hertz about the reservation at all. I would have thought they would have called to confirm I was still coming, that they did or did not get any cars in for me. Nothing.
I will never again try to reserve a car through Hertz ever. I also plan to call AAA to complain this is how the company they deal with treats their customers.

Not much you should expect from any rental place. The service was good, they even waived my late fee (I was only an hour late though). The only thing that rustled my jimmies was that they lost the keys to my rental when I was first getting the car. Yes, they lost the damn keys. So instead of getting the car I chose I had to get another car, but whatever it had better mileage.

Had to rent for 3 weeks while car was in the shop. You would think after correcting them on the spelling of my name in person, would be able to handle that… First and Last name incorrect so of course you are having trouble finding it based on my ACTUAL name.
Returned a vehicle on a Sat, was never informed that this site closed at noon, though I received my rental at 5p.
Was on the phone for over 45min as no one could answer a simple question as to what card on file my rental was charged to. This was over the period of 3 phone calls to which everytime was placed on hold and person never returned. Was told it was busy, yada, yada… well I need just 1 question answered, but instead useless.
Now on the phone with Hertz Customer Service, to which there is a 16 min hold (18 min and and counting… hold up, they just picked up!)…ok, so just as useless as the location. Never will I rent from here again, even with the company discount. Not worth the hassle and headache. SMH. Go through Enterprise, a little more money, they too pick you up and drop you off, and always a smooth transaction.

This place is located near downtown Antioch. Not the best aesthetics however the customer service was great. Lea was great. She had a warm welcoming demeanor and answered all our questions in a calm cheery tone. Very grateful for her help.

I’ve gotten my last 6 rentals here and since I work for ATT I get the insurance automatically
Was sold this EXTRA coverage against my better judgement and was told that since I was driving to Vegas it would be helpful in the case of things like flat tires in the middle of the desert.
Well… I ended up catching a flat in the middle of the desert during the middle of the night with my 79 yr old parents in the back seat.
Called roadside and this ghetto girl tells me I’ll have to sleep in my car til morning because nobody would come out in the middle of the night to help me. And she wasn’t nice about it.
My parents called their own AAA and they were out in 15 minutes!
Had to drive 500 miles on that skinny ass tire all the way back to the Bay Area!
When I get back to drop the car off the lady behind the counter did give me my money back the the extra insurance but that was it!
DO NOT BUY THE EXTRA INSURANCE! The basic insurance plan is all you’ll ever need.
The only reason I’m giving 2 stars is because the rep that answered the phone when I called the 800 number to complain gave me half my money back. The money wasn’t the problem, the service was. But the gesture made me feel better.

Zero stars. My insurance made reservation in advance. I called them to confirm that they would have a car and that someone could pick me up. They said yes. The driver comes in at 7:30 and we do have car for you. I call at 7:30 and I’m told the driver doesn’t arrive until 8:15 oh and they don’t have a car. They will call me around 8 as cars are due back. I call at 8:30. The driver is out on a pick up and they do not have a car yet. They say they will call me at 9am. I wait and call back at 9:15. The only car they have has no tags and they have to go to walnut creek to pick up tags. Really! First of all you confirmed online that a car was available. Second you don’t call me back. I have to keep calling. And now you don’t have your cars kept current. So I have to continue to wait. Miss work because you don’t have it together. Never will I go there by my choice.

Rented a car from them. My husband had to wait an hour to pick it up. They did not have what we wanted and when he got on the freeway early the next morning he found out that the cruise control did not work. When he returned the car on Monday they said they could not do anything for him. We will not go back.

One word: Horrible
I initially selected Hertz due to their low rates and my employee rental discount. I’ve rented from this location three times. My first experience was a good one: reserved a Chevy Equinox online, picked up the car, no hassle, no problem.
My second experience, I reserved online — this time a Nissan Frontier for a camping trip. When I arrived at my scheduled pickup time, I was told my reserved vehicle had been «accidentally rented out.» I was offered a sedan substitute, but that wasn’t going to work. They ended up finding a large-​size truck for me at their Concord location, drove me to pick it up, and honored my initial online quote. This delayed my vacation departure time, and although frustrated, I was glad they at least found another vehicle to fit my needs. Because of this, I didn’t cross them off my list of rental car companies to use, and figured I’d likely rent from them again.
My recent rental sealed the deal for me never to rent from here again. Again, made my reservation online for an Equinox. Our pickup time was 9 am Saturday, and while on our way there, I received a confirmation call from a Hertz representative. Awesome, we were all set. Or so I thought.
We were the first ones in the door for the day. The Equinox initially reserved ended up not being there (once again) and the manager offered a Dodge Journey instead. No problem there, but then the manager says it needs an oil change and detail first, which would take about 20 minutes. She found us another vehicle, but same thing: needed an oil change. We left TWO HOURS later. My bill was discounted $ 43 and the manager told me I didn’t need to fill the tank upon return. I appreciated the effort to make the wrong right, but yet another trip of mine was severely delayed.
…
HERTZ, I ask you this: What is the point of having your online reservation system if the cars being reserved from there are not in the lot when the customer arrives for pickup? I don’t understand this. Someone needs to take a good look at this location’s processes and procedures. Ridiculous.
I highly recommend anyone else considering renting from here to go elsewhere. I’ll be going to Enterprise from now on; I’ve used them before and never experienced any problems like this. May cost a little more, but the peace of mind and trustworthiness is worth it.

Zero stars! Don’t go here. Go to Enterprise down the street instead. Took 10 minutes before someone even was behind the counter, place is dirty as hell, the woman employee mumbled, I couldn’t understand a damn thing she said. I reserved a Malibu or similar online and when I got there they had three sitting there but all were reserved. I ended up having to rent a damn golf cart damn near. In addition to that, the car wasn’t «released» or something from the previous driver so the employee called 3 damn people because he didn’t have authority to do so. Plus the price was $ 100 more than what I booked online. Took 45 minutes to get out of that shit hole. The guy looked like he was stoned as shit. I would have left but it was a Saturday at noon so I had no choice. Never will return! Fuck this place!

Unfortunately Unilocal forces us to select at least one star otherwise we would select zero. We use to rent from hertz all the time when Brian was there and he was exceptional and so was every other experience however this time was like day and night. My husband (Henry Johnson) and I booked a reservation online as we always do. When we first arrived we found the lobby to be very dirty but the person that helped us wasn’t too bad although he had no name badge on so we do not know his name. We decided to extend our rental because the work that was being done on our vehicle wasn’t finished yet and when i called to extend I was told I could not my husband would need to call and extend. I disrupted my husbands work day and had him call. He was told that he would have to pay 60 $ for the extra day because it was after the return time when he called. Of coarse we disputed that and were given a 20 $ discount (smh). upon return we noticed that there were some discrepancies with our bill. Upon addressing these issues Leah the rep that was at the counter was very unpleasant, unwelcoming and in fact combative. She smirked at me as if she was trying to provoke me. Very unprofessional. Then to put the icing on the cake there was a total of $ 682.17 in authorizations ran on our card for a $ 241.17 bill. unbelievable. Save yourself the headache and go to Enterprise. if anyone from corporate reads this review, you should seriously consider cleaning house over there before you loose all your customers.

I give this place zero stars!!! I was told by an employee that hertz is open from 9am till 1pm on Saturday, the day I needed to return the rental car. So Saturday I get there at 12:30 (I work afternoons and nights so 12:30 is my 5:30am) they were closed! I left the car in the parking lot since I had my car back from the shop and no longer needed the rental. They charged me 80 $ a day that I didn’t bring it back. So it was 80 $ for Saturday 80 $ for sunday and 80 $ for Monday. I explained this whole inconvenience to the manager who was rude and didn’t care about it. 240 $ they charged me for the few extra days! I will never go to hertz ever again!

The worst rental place I’ve ever been first of all the rental car wouldn’t start for at least fifteen minutes when I got it started I brought it straight back I asked them if they had anything else they showed me another car that was really cramped small for me so I asked them about a small suv they told me it was an upgrade so I asked the manager if I could get the same deal he told me there was an extra charge I told him enterprise would have done it he told me not to even go there he ended up giving me the deal told me to look at the car I did it smelled like pot and cigarettes the guy that was showing me the car found a pack of cigars right in fronts of me I had no choice but to take the car because my car was in the shop later the customer service representative called me asking how my rental experience was I told them about the manager and the car and so on the next day the manager I complained about was calling me over and over so that’s my nightmare

NO STARS!!! Recently a family I know rented a vehicle from this company to transport their special needs son to an event out of state (which was for his specific disability, to meet families that share their challenges for the very first time) and it didn’t even get out of their driveway without engine issues. The replacement vehicle (gotten with SUBSTANTIAL effort on their part) now has a flat tire (due to unsafe inflation/​rotation practices) and they are struggling to get another vehicle to get HOME! Their older son starts school tomorrow… and the child with a disability is missing his first day. This type of mishap within a large car rental company is INEXCUSABLE! Do not EVER use Hertz!

The place moved to the corner of 10^th and Sommersville.
We had made a reservation online for a trip to Tahoe. We were assisted by Amanda, and upon arrival, were told that our vehicle was not ready. They said that they had to clean it. We were ready to go on our trip, and were asking about other vehicles that may be ready… so that we could get on the road. They said that they did not have any other vehicles. Then, they let us know that the gas tank was not filled, and told us that we could be credited upon arrival. My boyfriend had paid with an ATM card, and not a credit card. He was told that he needed to pay with a credit card, or they would have to run a credit check. So weird. We were just frustrated with the whole process, and I ended up using a card that I had… since he left his card at home. If we would have known about all of the small surprises, we would have gone with a different car company like Avis. The entire process took approximately 40 minutes until we could leave. The customer service was awful, and the staff were highly unprofessional (looked like they were hungover, and were talking about social media while being on their cell phones). Nobody else showed up, so it is not like the place was busy. Definitely not going back here.

Please don’t waste your time with this place. Go across the street to Enterprise. You will thank me when you do and here’s why:
1. We reserved a rental online for the W. 10^th, Antioch location. We arrived at our stated time. After ten minutes of waiting, someone finally came to the counter to assist us. After taking all our information, the gentlemen (he wasn’t wearing a name tag) told us that they didn’t have any cars to rent and didn’t know when they would be getting anymore. Why bother accepting online reservations if you don’t have any vehicles available to rent? Why bother taking all my info if you don’t have anything to rent?
2. The store is filthy dirty. I expected a group of cockroaches to come out to do a song-​and-​dance show. To the folks who run this location: please hire someone to thoroughly clean your store. My daughter dropped a toy on the floor. I told her not to bother picking it up as there was no way she was going to get to play with it after dropping onto that nasty floor.
3. No cars, slow service, filthy store. Why bother with Hertz when there is an Enterprise across the street? The Enterprise store was clean, efficient, they had plenty of nice cars.

Horrible place! Don’t ever go here! I had gotten a rental car from here due to an accident I had. I had the vehicle for 2 weeks and when it came to the day where the rental had to be returned. I filled the tank up to a full tank and when they received the vehicle they said it was missing ¾ of a tank? Excuse my language but that’s bullshit! And you wanna charge me a high penalty for no reason? Believe me I will not be returning. Should have stuck with enterprise in the first place. Never had a problem with them. If you want good business DONT EVER GO HERE!

I was dropped off by courtesy driver who was great. Two customers no attendants. The phones are just ringing and ringing. This place is terrible. I have timed it, its been 31 minutes like this.