Enterprise Rent-A-Car

Had to use them due to another person hitting my car, they were fast, dependable, explained everything! They didn’t have my specific vehicle type in stock so they upgraded me for free:-)All pleasant people not one rude person! I bought the extra insurance and they were so nice and helpful when a storm broke one of the Windows. Definitely be back!

Very friendly and polite staff. Was in and out within 5 minutes. Would definitely recommend

I was recently involved in an accident and needed a rental while Mike’s Auto Body repaired my car.
My mother and I contacted multiple Enterprise Dealerships in the area (from Wednesday afternoon throughout Thursday morning). The Walnut Creek, Pittsburg and Antioch locations all told us they didn’t have cars; only SUVs. Finally on Thursday morning The Enterprise in Antioch was able to offer some sedans and compact car options.
We didn’t have any transportation; so we asked if they could pick us up (as advertised). They informed us that, because we lived in Pittsburg they could NOT help us. My home is literally 15 minutes away from this Enterprise location. They could have made an exception and offered good customer service. Instead they added to the stressful two weeks I’ve had.
Once we arrived, of course my mother and I were frustrated and upset with Enterprise (the brand). When expressing the difficulties we’ve had and miscommunication from their staff and other locations. The individual helping us became defensive and argumentative. George was the associate that assisted us with our transaction. He made it long and inconvenient. He was also on his personal cell phone the entire time he assisted us. When I confronted him, he summoned Jesus… I’m not sure how Jesus could have helped him at that time.
George needs to be trained better, I can’t believe they employed someone with such poor customer service skills. Not to mention he lacks manners! He even tried to hand me off to the Pittsburg dealership once he became sassy… However he wasn’t listening to us the first time — when we told him the Pittsburg dealership does not have camry’s or sedans available.
When we walked out to choose the vehicle to rent, all the cars were dirty. I chose the Buick — which still smelled like cigarettes, was filthy, and out of gas. When I pointed out that the car was obviously NOT ready — he had an employee wash it. This entire ordeal took more than 40 minutes. Renting a car has never been so unpleasant for me or my family.
In situations where you NEED vehicle, I suppose customers have no choice than to depend on Enterprise. Just be sure to go in prepared — have patience and please be courteous to the employees. They are way too busy texting!

Quite possibly the nicest employees I have encountered while renting a car. Kind, courteous and welcoming. Someone is very quick to acknowledge your presence. I don’t rent cars often but I would gladly do so from this enterprise location.

Never ever, ever will I rent again from this bunch of crooks. I rented a car for a week on the web site, paid on the web site and planned to pick the car up at noon on Sat. Some friends dropped me off, I expected the car to be ready to roll. Ah ha, not so easy. I was told I need to have a copy of two different household bills to prove I’m who I am. WTF? Nothing on the website prepared me for this. Of course I didn’t bring a suitcase full of bills to rent a car. I was angry and rude to them and was threatened to be removed. I’m a senior, yes I was furious. I have to try to find another car in a town with two rental places which both close at noon. Didn’t manage this so have two days of commitments to cancel because I don’t have transportation. If there had been anything on the site regarding bills in my name I could have brought a stack of them rather than have some snarky young man tell me I can’t rent a car. Yes, I have rented from them before but never will again.
Post your rules with the rental agreement so there are no surprises.

Staff was Awesome! They were patient, very courteous and fun. I look forward to our next trip and awesome upgrade.

Not our first time at this location and it won’t be our last. Friendly and helpful staff!

This Enterprise has the best customer service and I would recommend them hands down. Had a bad experience with Avis which lead us to Enterprise. It took all of 10 minutes with an expert employee/​sales person who knew his job, very thorough and clear. He did in minutes what Avis couldn’t do in the 45 minutes of wasted time and energy. In the past Enterprise was the only car rental for me. Leaving them to use Avis was my worst choice. Keep us the good work. Clean establishment might I say, bathrooms nice and clean.

I always use these guys; usually best rate and great customer service!

When I returned this car, just by chance the person who handled my transaction was the branch manager. Jorge was awesome. I told him about my experience and he was overly apologetic. He was very nice and helpful. And because of him, I would be willing to give this location another shot.

I came to enterprise last minute after having made a reservation with Hertz across the street and they had NO CARS. So I went across the street to enterprise and told them what happened, and asked if they had a car available for me right then. They were able to accommodate me and we’re so nice and very professional! They had me in and out and driving away in their rental car with in 10 min. When I returned the car the next morning the guy remembered me, and asked how my trip was. He was so nice, and he also asked if I needed to be dropped off anywhere. Since I was having a friend pick me up I didn’t need that service and before I left, he asked if my friend was there because I could wait inside if I wanted to. They are way better than Hertz across the board with professionalism, customer service, and they had CARS available!

It’s my second time renting from them and each time they have exceeded my expectations. They are a very professional team and their partnership with mikes auto body in is every convenient:)
I left my IPad in the rental and they contacted me and I really appreciate it. Thanks!

I have always rented from Enterprise as the service was excellent. The people at the Antioch location were fantastic!!! I rent about 5 times a year and every time it just seems to get better.

We were about to leave out of town to Disneyland when Budget Rental denied me a rental after taking my money. Frantic, we called Enterprise and asked if the had a mid size SUV available. They did! We rushed over with the documents needed and were able to get the SUV! They were life savers! Highly recommended!

Everyone was extremely friendly and helpful. From the time I spoke to the man at the counter, to the time I got in the car, and even when I returned the car. I’d use this location again.

I rent through Costco to save money on rentals, Enterprise have the best rates in my opinion. I rented a car for a week and it smell like smoke so i spoke to the Mgr. and he took off $ 50.00. Im happy with Enterprise

Nice looking car turned out To be a BUCKET that felt like the transmission was well on it’s way to being completely destroyed
None of the cars were ready or available when I got there had to wait for the guy to detail it
Gave me a car with the TIRE PRESSURE LIGHT ON & CHECK ENGINE LIGHT ON
Then get this whole I’m at work the TIRE GOES FLAT DAY AFTER I GOT THE RENTAL
Long story short the point of a rental is to give you a secure car that is in good condition, drivable, and safe and to tell ya the truth every time I hopped in the car I was worried about making it to my next destination and the fact that I was paying for a bucket ass car made no sense
Will never come here again

This Enterprise saved me as I was about to have temper tantrum of epic proportions. Thank you to the staff for being so helpful. Your efficiency, store cleanliness, and rental variety are impressive.
Side note: Please do NOT use the Hertz across the street.

2 out of the 3 cars I rented from this location stunk like marijuana. I commented on it on my last visit and was given one complimentary day. I hate the smell of weed, regardless of legalities or political views, it’s just unprofessional.
The cars were fairly clean, but not spotless (aside from smelling like pot). Their idea of an economy car varies each visit, which might be standard, but the lady who told me this was fairly snotty and was all too eager to «updgrade me» AKA upsell me. The first economy car I had was nice, the second was junk.
After the amount of money I spent at this place in a month I could’ve made a payment on a luxury car and the last economy car I had was a bucket of bolts. My car at home has remote locks but a brand new car for $ 40 a day doesn’t?!
The service was prompt and I didn’t spend very much time at all when I was reserving or returning a vehicle.

This location was easy to find, albeit, not in the best neighborhood. The staff was ridiculously friendly and talkative, and I actually had a decent conversation with a couple of them while I was there.
The honor my IL Farm Bureau discount, and gave me a good car. I couldn’t ask for much more.