Freschi Service Experts

This was our first time using Freschi Service Experts (our technician was Taylor) and we were very happy with the tune-​up service provided on our a/​c unit. My initial request was for just the tune-​up, but when Taylor arrived, my husband asked if he could also install our new Nest thermostat. Taylor was more than happy to do the install for us. Since installation required that he access the furnace in the attic, he did a quick look-​over of our furnace and let us know about a part that we should consider replacing in the future to keep it running smoothly (our furnace is 16 years old), but didn’t push us on it needing to be done right now and said it would continue to run fine without it. He was friendly, knowledgeable, and made sure to explain everything to my husband in detail and showed him the damaged part in the a/​c unit that could use replacing, but again, also noted that it would run fine without replacing the part. Taylor was prompt, efficient, and friendly. We couldn’t be happier and my husband asked that I request Taylor as our technician every time we need anything done. We plan to have Taylor back out to replace the damaged parts and will call on Freschi for any additional services.

Our HVAC system was the original in the house, 32 years old and in real need of replacement. We had excellent service with Freschi, starting with Robert Marvin, the consultant who assessed our heating/​AC needs, explained our options, answered our questions, and helped us determine the best plan for our home. No «hard-​sell» — we felt very comfortable with our decisions at the end of this consultation. Our technicians Tim, Javier, and Justin were all prompt, pleasant, efficient, and very conscientious about clean-​up after they completed the work. Through every step this company proved to be knowledgeable and customer service focused. We highly recommend them!

This was the first time we’ve used Freschi Service Experts, and extremely happy with the install service they provided. We had an AC until added onto our existing heating system. Robert came out to the house and walked me through all of the options and explained how everything was going to be installed. Robert showed up on time, was very polite and knowledgable. On the install day, Dan and his team came in and did a great job, everything was installed as promised. We couldn’t be happier with their work from start to finish and we plan on using them for maintenance.

Very responsive service. Joe Delamontoya, my service technician was amazing and very knowledgeable about my issue. He recommended and I went with the recommendation to replace my thermostat. Joe was able to get the part and schedule appointment quickly. I am very pleased with the service provided by Joe and Service Experts.

Our furnace was making a very loud noise so I called Freschi and was able to get an appointment right away. The technician was to come out between 5 – 6 pm. Kindly I received a phone call to let me know the technician had just left his last job and was on his way. Chris was our technician and had been to our home once before. He’s very professional and knowledgeable. Did I say patient? He spent a good amount of time to figure out where the noise was coming from and determined it was the blower fan/​motor.
The reason I am giving 4 stars (other wise I would give 5), is it took two phone calls, plus a call to a higher up to find out what the status was on the part and when I can make an appointment.
Finally, I got an appointment to my liking (between 5 – 7 pm) and Chris came out again. He was prompt at 5 pm. I didn’t have to wait till 7 pm, which isn’t unlikely when you are waiting for service. Chris spent a couple hours to make the repair. He has a very calm personality, which I liked. Once he repaired the furnace he cleaned up behind himself as if no one was ever there. Good job Chris. I highly recommend Chris and gives Freschi a good name! Chris deserves a 5 star!!!

Our furnace broke on the day before Thanksgiving. We called Freschi and they came out within a couple of hours to diagnose the issue. The technician, Joseph, was fantastic. He narrowed it down to a few possibilities (high temperature limit switch, gas valve, etc), obtained the necessary parts and came back to fix the system. Instead of simply installing everything, he troubleshooted and determined that, in fact, our gas valve was cutting out because there was a restriction in our flue pipe. We have an old system that will need to be replaced soon, but Joseph was able to get it working in the meantime at considerably less cost that he originally quoted. We will definitely choose Freschi when we upgrade our HVAC system (soon!) and would recommend them highly to friends.

Don’t ever let them sell you anything. The are a really poor business ethically. They will tell you you need new equipment even when you dont

My heater was not working this weekend. I called Freschi today and got a same day appointment. It turns out my thermostat was malfunctioning and I needed a new one. Freschi did not install the original thermostat and I was constantly replacing the batteries. The technician, Joe Delamontanya, wired the new thermostat so I wouldn’t need batteries in the future. Good looking out!!! And the new thermostat was on sale!!! He was timely and fast. This is how appointments should be!!!

We have been a Freschi customer for many years. They installed a new heating and A/​C system with two zones about 13 years ago and all has worked well. During a routine maintenance/​tune up for the heating system recently, I mentioned that recently the zone system did not seem to be performing as expected. The technician, Taylor, diagnosed the problem as a faulty transformer in less than 10 minutes. He had the part on his van and replaced the part in several minutes. We tested the system and all is well again. Thank you Taylor and Freschi for a job well done.

Five year update: How many people update a five year old review? Well, I do! We’ve lived with our mini-​split airconditioning /​heating system now for five years in our Eichler home in Walnut Creek and still consider this one of the best improvements we have ever made. And with the heat we have had this summer, I’m really glad I have a cool home to retreat to.
Our home was built in 1956 and has a flat, foam roof, with lots of windows that bring heat and cold into the home at the wrong times of the year. When our radiant heating system died a quick death in 2010, we had Freschi install the mini-​split system in our home. (Full review below.) Since then, we have enjoyed our home both in summer and winter. The system is quiet and fairly efficient — allowing us to heat or cool just the rooms that we are in without impacting a larger zone or whole house. Freschi was a dream to work with and had the system neatly installed and running in just a few days. The installation crew was fantastic, clean and showed up on time every day. The system is simple to maintain — just wash the easily removed plastic filters twice a year… no parts to replace, no maintenance costs, simple. Ten minute job for all seven filters in the house, tops.
Freschi Service Experts is a quality firm and I heartily recommend them.

Freschi technician, Joe, was on time, polite, and knowledgeable for our furnace tune-​up appointment. Joe thoroughly explained his recommendations to make our 4-​year-​old Freschi-​installed Lennox heater even more efficient, as well as options for adding an air conditioning unit. No sales pressure, just clear and helpful information regarding our options. We have had zero problems with our Lennox since install. Thank you!

I received a call from a woman claiming that she was from Freschi asking if I wanted my vents to be cleaned. I accepted and she said she would send a tech over. A tech came over, with no uniform no ID, I asked if he was from Freschi, stated he was but I asked why didn’t he have a Freschi van? He said it was because he just does work for them, so I assumed he was a subcontractor from Freschi. He said he needed to go under the house to check the air ducts. He came out and showed me pictures of 3 holes in the ducts. He said need to replace all the air ducts in our house. A total cost of $ 7000. At that time I told him I don’t have that kind of money and he then replied «I can just repair the holes for $ 1600» I decide not to have him repair anything because I got a feeling something was wrong with this. I’ve been under my house and I never saw any holes.
I called another tech (from A different company) to get a second opinion. He went down under the house and said that the holes where intentionally done.
I then called Freschi directly, and I talk to the GM directly, Charlie. I asked him if they had sent anybody to my house with the intentions and cleaning my vents. He said no. He also told me he did not know the guy who came to my house. And that he was going to speak with his legal department. He said he would be sending somebody over to check the damage that was done.
When the technician came to the house, he was in full uniform and in a Freschi van. He confirmed what the second tech had said. The holes were done intentionally.
So even though Freschi technically had nothing to do with my problem they still had somebody come out and not only check the problem but also fix the problem. I have done a lot of business with Freschi in the past and I will always refer this company to anyone that ever has any problems with their air-​conditioner or heating systems. They are a very honest, professional and trustworthy company.
I just want to thank Charlie for taking time out of his busy day and helping me and my family with this problem.
I also want to thank Taylor Ward, the technician, who is very professional and knowledgeable of his profession.

From the beginning to the end of our shopping experience for a new HVAC system for our house, Freschi Service Experts were the best of the best! The A/​C unit that was installed in our house when it was built, was way too small for the square footage of our two-​story home. The original homebuilders never sealed the ducts properly that go to our daughter’s rooms, and the dampers were stuck closed only allowing about 16% airflow through them. Our daughters rooms were always the hottest in the summer and the coldest in the winter. Additionally, the original installer had left the manual for the system inside the furnace unit, blocking the intake through the coils in the attic. We gave the system a cleaning when we bought the house three years ago, recharged the A/​C, and attempted to fix the dampers in our daughters rooms. Amazing that the system lasted the 15 years that it did! Additionally, previous owners allowed their little dogs to pee all over the coils of the condenser unit outside. All of that combined with the Brentwood heat, killed our system before it’s time. We shopped for a new system for almost a year before we decided to go with Freschi Service Experts. We signed up for an appointment at Costco. The salesman, Robert Marvin, came out within a few days, inspected our system, and gave me a quote on the spot for a new A/​C unit, furnace, thermostats, and new ducts. The pricing was competitive, and they sell high-​quality Lennox equipment. They weren’t the cheapest, but they were the best deal when you consider the quality of the product and the install.
We purchased a new system and had an install date within two weeks! The installation crew was awesome! Our crew was headed by Steve, who explained everything to us, and promptly answered any questions we asked. My husband is an engineer, and he grew up helping his dad install and maintain HVAC systems in commercial buildings, so he had more knowledge than your typical customer, and therefore had more questions and was much more involved in the whole installation process. The crew worked in our attic most of the time, in 100+ degree heat. They were extremely professional, friendly, and all of them had a great sense of humor, which was definitely needed when working in such hot conditions! They installed the new system on the second day, and had the house cooled to a nice and comfortably cool 74 degrees before they left! Loved it! They took care of applying for the building permit, the testing, and we only had to call for the final inspection from the city after all of the testing was done! Our system was installed in just two days, just in time for the 4^th of July! Within one week we saw over 30% decrease in our power usage! Additionally, we are able to keep our house cooler on a regular basis while saving electricity, and the new thermostats allow us to control our system from our smartphones! So happy that we no longer have to mess with setting up the fans and running to close all the windows in the house once the thermostats kicked the system on. Not to mention the new unit is so quiet! The neighbors pool pumps are now louder than our system. We can now have full and easy conversations outside when we are having parties, even when the A/​C kicks on!
What’s even better is that in addition to the electricity savings, we are still going to be getting money back in the form of a Costco cash card for 10% of the purchase price of our system, and an additional 2% back since we have an executive Costco membership! The purchase also included a year of Freschi maintaining the system. They’ll be back in six months to change the filters and checkup on the system. I should also add that Freschi wasnt able to get the system we originally ordered in time for the promised install date, so they installed an even better system, at no extra cost!!! They definitely went above and beyond!!! Great job Freschi Service Experts!!! We highly recommend them to anybody who wants quality and excellent customer service!!!

We have used Freschi for years on our house and a rental. Something bad happened when they became «service experts» Then the other day I was looking for a HVAC guy and learned that Freschi/​service experts people were on commission which may account for many of the high priced comments on this site.
My experience — the combustion blower fan on my furnace had slipped on its shaft and was scraping on its housing I called Freschi/​service experts and was told a guy would come out to diagnose the problem (which I had already done) and the fee would be $ 100-​$ 120 (I forget) payable when he got here. He showed up on time and in about five minutes had the fan out. I suggested he take a center punch and tap the squirrel cage back in place on the shaft and call it a day.
He insisted I needed a new fan and motor and quoted me over SIX HUNDRED dollars and it had to be ordered. I told him I would try to fix it myself and if I was successful, I would call and cancel the callback. I then had the fan in hand with the make and part number which was Googled and Amazon had the part for under $ 80 including shipping.
With a replacement on its way, I went to my shop and used a punch to re-​center the squirrel cage a drop of thread lock and reattached it with the four sheet metal screws that is came apart with. It has been over a year now and it works just fine and I have a spare just in case.
I called the next day and cancelled the callback, THEN, six to eight months later, I got a collection call asking when I was going to pay the over SIX HUNDRED dollar bill.
Really Freschi/​service experts, over Six Hundred dollars to replace a $ 80 part and 10 minutes labor? Remember, I had already paid over a hundred dollars for the first call.

Have had Freschi service for years — think that they are fair with their pricing — although their scheduling and dispatch is a little whacky now that they’ve been bought out — the technicians (Joe & Chris) came out today and did an excellent job of finishing repair to the AC. They have always seemed to do quality install & repair with fair pricing. We continue to have their annual service plan.

This company is a JOKE!!! My landlord has hd to schedule 3 different service appointments with them and we still haven’t gotten what we needed. not to mention EVERY SINGLE TIME I have an appt the technician shows up over 30 mins late. Once even over an hour late. And they never call to let me know, I have to call wondering where the technician is before they say «oh he must be running behind.» must be. Today, I called because it was 15 mins past my two hour appt window and he still wasn’t here (shocker) only to find out they weren’t even coming! The part they need isn’t in. She swore they called yesterday but I have no missed calls.
Seriously, a JOKE of a company. I would never recommend wasting your time or money on this place!

So a couple days ago thermostat they installed just died. The cost to replace it under warranty was $ 276.

We were long time customers of Freschi and very satisfied more many years. Things have changed.
Three years ago we had them install a new central heating and air conditioning system. We got a 10 year warrantee on the system and also agreed to the service agreement. However, when we noticed that the 2^nd floor was not being cooled (or heated) adequately we asked them to check. They kept telling us everything was fine.
It wasn’t until we got an independent check that we found out the duct work had not been reinstalled properly. We contacted them and the guy that came out said he could not do anything about it that a installation representative would call us back. This never happened, and now the refuse to return a phone call about the matter.
When they changed to Service Experts things have really gone down hill, They provide no service, are far from expert, and do not stand behind their work.

freschi installed my air about 15 yrs. ago. their service was adequate… or so i thought. doing my kitchen re-​model now and found alot of electrical problems. electrician said they put in the wrong breakers. am waiting for a call back from freschi. we’ll see what they say.
to be continued…
right now –5 stars

Project was complete replacement of home hetaing and AC system. Sales person explained the range of available options for replacement and we desided to go with slightly less effecient and less costly system. Included duct testing and sealing.
Chose Service Experts aftre collecting 4 bids. Not the cheapest, but, options presented and porefessionalism earned my business.
Install went smoothly, as scheduled. Could not ask for a cleaner install. Included permit with city. System working great in heat mode.
Highly recommended.