Cupertino Auto Repair Services

The owner Craig Baker is a smug individual who refuses to take responsibility for his mistakes. Dispatch are some rudest people you will ever talk to, they’re like pawns protecting their great king. You can’t get reasonable questions answered and they deny responsibility. There’s a conflict of interest also, because they are a towing company who just happens to be also an auto repair service.

Craig Baker is a criminal. Com
Cupertino steals your car with their fees and then reconditions it in the SAME BUILDING and resells it. Never has there been such arrogance or greed in a business.

In the 4years I’ve had Unilocal, I’ve only left 3 reviews for companies that I had a tremendous amount of respect for. This is not one of those cases!
I had a flat tire on my way to work and called AAA who sent Cupertino towing. The lady that came out was a sweetheart except she put the wrong lug nuts on my mercedes and stripped my break pad and hub which made my car immobile. They’re excuse was «she’s been feeling sick lately». They had to send another tow truck to tow my car to their lot where they promised to fix it. Now I was a real estate agent without a car. I called the company and spoke with the owner who was very rude and the only thing he could say was «accidents happen man». I asked him if he was going to give me a loaner car for the 3 – 5 days that they had my car and he said he wasn’t responsible for that and he would give me $ 20-​$ 25 for a rental!!! He wanted me to take time out of my already ruined/​busy day to go rent a car that costs at least $ 35-​$ 45 because it was a weekend. He then had the nerve to tell me it would take a while to fix because he wanted «after market parts» vs mercedes Benz factory parts.
They called me 2 days later saying it was fixed and that no parts were actually replaced, which j found odd. I asked to speak to the owner on 3 separate occasions and each time whoever I spoke with had an excuse as to why he couldn’t talk. All 3 people said he would call me back… NEVER GOT THAT CALL.
I called AAA to file a complaint and the Rep I spoke with was outraged at the lack of service I got from the owner. He offered to reimburse me a whole year of my Premium Membership. He also said I had the right to take them to small claims court which I am in the process of.
I happened to go get my tires replaced and they told me that they could tell someone tried to Re-​thread my hub and brake pads. I would rather have had them replace what they broke/​ruined vs retread it which costs them a lot less to do. I have no complaints with the 2 individuals who came to my car or the guy who worked on my car. It’s strictly with the owner of the company and his smug attitude.

I had an accident on Nov. 17^th on Route 4 by the construction zone which disabled my car. I called AAA and they had Cupertino Towing come to the scene, with AAA logo truck blazing. As I was trying to contemplate where to tow the car, including a friends house who also arrived on the scene, I felt completely rushed by the tow truck driver to the extent that I had to yell STOP so that I could remove items from my car. Still deciding where to to the vehicle the driver suggested that my car could be towed to their lo and I could decide the next day where to tow it. THE DRIVER NEVER MENTIONED THAT THIS WAS NOT PART OF THE AAA SERVICE, and that it would cost me $ 75 for the car to be towed there overnight.
I could easily have had them tow me to any local gas station off Route 4, or to my friends house, and I would not have been charged at all. I feel the ‘rush’ job coupled with not informing me of storage charges borderlines on unethical. A complaint has already been registered with AAA and I hardly ever write reviews on Unilocal,but feel compelled to on this incident.

Had to call on AAA for a dead battery, our tow truck Driver was so polite sorry I didn’t get his name but he works Brentwood Antioch area. very thorough and helpful!!! Asset to Cupertino Towing!

I am a Realtor and I needed a non-​starting 33 foot motorhome removed from a listing of mine that was closing that day. Add to that, the RV was snugging parked between two buildings. With limited space, driver Craig did an excellent job getting it out and moved down the street. Very professional. Saved my day.

The review is for a AAA tow with Cupertino. I don’t know how they are at towing, but they had the rudest driver working near my house today. I hope he gets fired for this kind of behavior! No good company should keep employees like him! I would leave no stars if I could!!!

Great service. When shopping at Home Depot I was in there for about a half hour. Came back out and my back tire completely flat. I called them up and they said they be there in 15 min. In 15 min they were here and fixed my flat. Cupertino tire to the rescue. I forgot the name of the two guys but they were professional and helpful. Thanks

Said it would take an hour for pickup. Truck arrived in 40min.

I had just left Costco in Antioch with a cart full of frozen food and the auto lock locked my purse with my keys in it. Thankfully I had my cell phone in hand and called AAA. Cupertino was there in 20 minutes and Michael #39 found me in that maze of cars.
He was pleasant, funny and and managed to get my door open so he could pop the trunk in no time.
Michael — you were awesome and I can’t thank you enough! My frozen food was in tack and you made an awful afternoon into a not so bad one. Thanks Micheal and Cupertino Tow

I feel bad writing this but I have to speak my mind. Saturday night was a terrible night. Got my car towed and ended up having my boyfriends car ruined in the process. Ray #9 didn’t hook my car up correctly and it rolled off he back of the tow truck and slammed into the front of my boyfriends car.
Accidents happen, I get it. But he basically said «here’s my card, talk to my supervisor on Monday» and he just left us. Stranded!
If it weren’t for the manager of Cupertino tow and Larry the tow truck driver, who came to my rescue yesterday, I would have flipped out. Future reference… Don’t ever let RAY #9 tow your vehicle. He’s rude, and inconsiderate and is giving Cupertino tow a bad name.

This is a review is from a AAA tow with Cupertino.
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My truck would not start so I called AAA to have it towed back to my home. When I called AAA I stated I needed a Freightliner Rollback due to the truck being a dually and it required a larger deck that the usual trucks they send out and as expected AAA thought I did not know what I was talking about. When the first tow truck driver showed up (not a Cupertino Towing truck), he came in the smaller Dodge 5500 Rollback. As soon as he pulled up the driver said «That truck will not fit on my rollback». I then had to call AAA back again to get this resolved where they told me they would have to tow it back to my home tomorrow morning. Not an option I was going to consider, so I had to battle with AAA to finally call Cupertino Towing and have them bring out their Freightliner Rollback (we have used them prior and it was a great experience).
Just like that, Cupertino Towing showed up with their Freightliner Rollback and we were on our way. I cannot say enough great things about this company — from being on time, to the customer service from their drivers, and everything in between — they are the best.
Thanks again.

After I was in a car accident they towed and kept my car without my consent. They charged me about 2000 to take my car out.

My car first rang like mad and then the battery (and car) died on 24 April 2015. On the morning of 25 April, I called AAA and had the good fortune to have Mr. Wirth assigned to my case. He looked at the battery, which was less than a year old, and doubted that it was the cause of my dead car. He ran tests and checked around in detail; all of the tests read OK and no problems jumped out.
He was able to start my battery/​car and suggested that I check in with the place where I bought the battery.
His sympathetic approach, his detailed tests, and his final suggestion were all RIGHT ON.
Mr. Wirth is the VERY BEST PERSON AAA HAS EVER SENT WHEN I HAVE HAD A PROBLEM.
You have a gem in Mr. Wirth, and from me you have my appreciation for his skills and his ever-​so-​helpful outlook.
Many thanks, Nona M. Sanford

Thank you I could not be more happier with the service that I received. After checking a couple of Unilocal reviews on different towing companies, I decided to go with Cupertuno tow. They were very nice and they were able to get to my car within 30 minutes from the time I called. Excellent customer service I will definitely use them in the future.

Called Cupertino Tow a few weeks ago to pull a truck out of the mud. Two separate trucks showed up and neither even made an attempt! They said my truck was too heavy and would pull them into the mud and then we would all be stuck. Seems that training (or common sense) would prevent that from happening but…
So I called Arrowhead Tow. They sent out a truck that was smaller than both of Cupertino’s but by some divine miracle of physics, he had me out and back to work in about 10 minutes. Thanks for nothing, Cupertino Tow!
If you need a tow service don’t waste your time with them, jsut call Arrowhead.

After reading the below reviews, I am glad that I was able to drive my car after getting a jump from Cupertino Towing.
This review is for the battery jump only. I was in charge of my boyfriend’s car one weekend and of course the one weekend I have it, the battery dies. I called AAA and they sent Cupertino’s battery jumper type car out to help me out.
The guy who helped me out was professional and quick and did a battery reading that did, indeed, confirm that the car needed a new battery. After a quick jump start and a 5 minute wait to see if the car would stop again, we were on our separate ways.
I didn’t have any issues with Cupertino Towing, however again, I’m glad that I only had to jump start my battery with no complications.

Thank you! I was very happy with the quality of service provided to me by Cupertino Towing that AAA called out to help me have my vehicle towed to be repaired. The service could not have been better. The technician (I wish I could remember his name) was friendly, knowledgeable and went out of his way to make sure my vehicle was transported with care.

My clutch died out in the middle of a route, Roadside towed me back to my house. The next day I called for a tow to an auto shop that offered do get it done just a couple hundred under the dealer, which was only if I did all cash. When I was telling the tow driver about it, he mentioned he could call their shop and see what they could do for me.
They quoted me 40% under dealers quote, and they didn’t care cash credit — it was perfect. Rodney took great care of me, kept in contact with me and when I went to pick it up he took his time to let me check it, drive it around and it was great. The clutch was better than the factory one and it was even less than he quoted me. So they beat the price, they still found me a better price even though the deal was set. Please anyone think– where else you can get that quality of service and not have to plan out which 4 credit cards you have to spread some exorbitant amount. It’s rare guys.
Summary–
1. Call
2. Ask for Rodney
3. Breathe easy

DON’T LET THEM TOUCH YOUR CAR!
They «jumped» my car late at night and told me it was the starter. I had to fork out $ 80 to have the car towed. Today, I had planned to have the car towed to the repair shop but this particular tow truck driver insisted it was the battery. I told him «no, it’s the starter» per two other tow truck drivers from Cupertino Tow. But, I allowed this guy this morning to try anyway. It started right up! I demanded Cupertino Tow reimburse me for a tow of $ 80 when I could have driven it home had it been jumped properly. I also had to rent a car over the weekend between the tow and getting it to the shop. They refused to reimburse me for the $ 80 and the car rental. Kyle from Cupertino tow said they are not mechanics and they will not reimburse me for the $ 80 or the car rental. I’m taking it to the next level.
TODAY I GET A THREAT THAT I’D BETTER NOT CONTACT THEM AGAIN THAT THEY WILL HEAR FROM MY ATTORNEY’S. I welcome this. What a classless business. I’ve only received support from everyone to demand a refund.