Antioch Toyota

Donald Brown runs the Sales team. Class act. Wants you to be happy. He’s not trying to just get you to purchase a car. I had a hiccup with a purchase and he stepped in a sorted it out fully. No pressure. Just a really understanding fellow who wanted me to be cared for. Thanks Donald. Much appreciated.

sales manager so rude, ran my credit after clearly said I got my finance. STAY AWAY from THEM, LIARS

Just want to give a quick shout-​out to Antioch Toyota! After buying my Toyota at a different dealer and then coming here to purchase my husband’s, I’m sad I didn’t come here for mine. We initially worked with Jim Benham and he was great. He was able to order us the exact car we wanted, something couldn’t seem to get the other dealers to do when I was picking out my car. He was very upfront with pricing and we got a good deal through PerkSpot and interline pricing. Really appreciate the ability to do this with no hassle, no haggle. We picked up the car from Billy Pierce, who had provided us the initial info by email. He was also great to work with. Overall a great experience for a task that is never something we look forward to. The only reason that we didn’t give them 5 stars is because they didn’t seem to take as much time with my husband to really go over everything and get everything set up, and because some of the tech features aren’t quite working right (text messages aren’t coming through regularly). We are taking the car in for the Simonize treatment next week, so hoping to get all the other stuff figured out at that time. Regardless of this, we definitely recommend Antioch Toyota if you work with Jim or Billy!

Well back again today and leased a vehicle from Jim. If i could give 6 stars on here I would! If your looking for a new Toyota call Jim Benham and you will be on here talking about how happy you are.

I purchased a 2016 Corolla over the weekend. This is the second vehicle I’ve purchased and Steve Hopkins always does a fantastic job at helping me find the perfect car with absolutely no pressure! He worked out a great deal for my trade-​in, extended warranty and maintenance plan! While we were in finance he made sure my toddler was entertained and provided her with snacks and drinks. I highly recommend you see Steve so he can help you find your perfect vehicle!

I have been taking my FJ Cruiser in for routine service for a couple of years and have always been satisfied. This past week I went in to the dealership to check out the 2016 vehicles and within a couple of hours I was driving away in a new 2016 4Runner. Thanks very much to Clarence and Bob for the excellent trade in value on my FJ and for the GREAT deal on the 4Runner.

I’ve been taking a couple of my Toyotas to Antioch Toyota for oil changes and I have also bought many parts there. My review is split between service and parts.
My service advisor has been John Carter (yeah, like the name of the movie but not the same guy) and he has always done a good job for me in setting up early oil change appointments so that I can wait for my car. Price is about the same as quick oil change shops but they have a newly improved waiting room and free coffee. So, I have no complaints about that. 3 Stars for service.
The parts department is basically the same as most other Toyota dealer parts departments. If they don’t have a part in stock, they’ll order it and it usually comes in a day or so. However, prices tend to be high; higher than MRSP prices quoted online. In the past, if I thought the price quoted was too high, the parts clerk would give me the part number so that I could look for a cheaper price elsewhere. That’s no longer the case.
Just went there to buy a part I needed. The quote seemed high to me and I asked for the part number but the parts clerk said the dealership’s policy no longer allows him to give me the part number. This is really stupid because ALL of the part schematics and numbers are all available online and I found the number for the part I needed and found it for a lower price from another CA Toyota dealer online for 20% less than the quoted price at Antioch Toyota (including shipping and tax). Needless to say, I ordered it online.
Of course, that’s why Antioch Toyota is now refusing to give out part numbers but, as noted, this does not prevent a customer from finding the part number and ordering it for less online. All this policy does is inconvenience their customers. Two Stars for parts.

I went here yesterday wanting to buy a Dodge Challenger but when I arrived I met with Steve Hopkins. He was so patient and instead of just making buy what I came for he gave me options. I was in contact with him before I arrived though text because my parents had bought a truck from him the week prior. They provided me with his phone number and we were texting all week. I told him exactly what I wanted and let him know I was very up front etc. When I arrived on Saturday afternoon he greeted me and had all the keys on his belt of cars he wanted to show me that I told him I may be interested in. He was very prepared. He has one of the best personalities I have ever came across. Some may think well duh he is trying hard to make a sale but I know a fake person when I meet one. His personality was very genuine. Anyways I test drove all the vehicles he said I might like. if you remember back to the first line I came in to buy a Dodge Challenger and I left with a 2016 Scion FR-​S. I am so happy with my purchase. I got exactly what I wanted a sporty 4 cylinder car. Steve was awesome!!! He also provided snacks and drinks for us throughout the whole duration of our wait there. He is by far the BEST CAR SALESMAN I HAVE EVER CAME ACROSS!!!
THANK YOU STEVE!!! «HOPS»

Antioch Toyota is by far the best Toyota dealership I have ever dealt with. Bought a new Corolla there last fall – I suggested the price (based on other ads), no haggles, no back-​and-​forths. They made it easy and pleasant. Now just had my first (free) service done there, everybody friendly and helpful, work completed faster than projected. (I won’t even go into the poor service I had last year at another unnamed Toyota dealership…). I will definitely continue to go to Antioch Toyota for future Toyota needs, and highly recommend them.

I had been looking to buy a 2016 Camry and since I was picky about the colors and options, I could not find one easily in the south Bay Area. Then by chance, I found that Antioch Toyota had two of the exact car I was looking for. So I went to their website and asked for a quote thru their internet department. The next day I got an email from Jason who gave me a price that I knew was very good based on Truecar and Edmunds’ pricing info.
I got on the phone with Jason who sounded very friendly and straightforward. I decided to buy the car on the phone but since I live 70 miles away, I had to arrange a ride to get to Antioch and drive the new car back. I asked Jason to hold the car for me, which he did by moving the car to the back lot but then I decided to not wait and proceeded to drive my old car to the dealership with a plan to retrieve it some other day. When I arrived at the dealership, Jason was tied up with another customer so he arranged for his associate Billy to handle the transaction. Billy took me for a test drive and we had hearty laughs when I asked to test the technology package’s pre-​collision system to see if the car would brake automatically. We decided it was best to just trust that the system works.
After the test drive, I was transferred back to Jason to apply for the 0% financing. After filling out the contract, I was escorted to meet with the finance manager, who as part of his job, offered me to buy the extended warranty and maintenance programs, which I declined as I like to maintain my own cars. The process went speedily and totally devoid of any high-​pressure salesmanship. After I became the official owner, Jason and I went to the car where he showed me how the various newfangled features work, which I knew I would have to read thru the manuals to learn fully.
During the sale process, I learned that the car did not come with factory installed floor and trunk mats, which I would like to add. Jason said he would order them for me and I could pick them up when I went to retrieve my old car the following weekend. Jason came thru by going out of his way to ensure that they were ready for me to pick up, and at a excellent price to boot.
All in all, I’d say the hassle-​free good price was worth the drive and the fact that I got treated by honest, friendly, and professional staff was a huge bonus which made the hours-​long buying experience a pleasant one for all involved. I would definitely buy from them again but given how long Toyotas last (I have a 1991) it might be a while before I need to buy another one. I would certainly recommend anyone looking to buy a Toyota to talk to them; you might be pleasantly surprised.

I stopped by Antioch Toyota to look for a part for my car. It was a Sunday so parts department was closed. Since I was there I figured I would look at a Highlander just to see the space. After looking at the Highlander I realized it was to large for my needs and as I was walking to my car I noticed the Rav 4. The car salesman (I believe his name was Mo or something similar to Mo) said he would get the keys so I could look in one. I asked to go on a test drive and he asked for my license. He photocopied it and upon returning I asked for my license back. He told me he left it inside. Being that I was going on a test drive I would have liked to have my license on me in case something happened but Mo left the dealership right after I asked. He was driving first because the car needed gas and he said he would let me drive it after he got gas. I felt uncomfortable leaving the dealership without my license.
We returned to the dealership and when we got out of the car another car salesman told Mo that he left the drivers license inside. So we proceeded to go inside and Mo wanted me to sit down to «go over the figures». At that point I again asked for my license. He said he would give it to me but continued to ask me for my personal information. I don’t know what he was trying to pull but I did not feel comfortable giving him this as I was not initially there to buy a new car. He said that if the figure is right would I buy the car today. I asked what the figure was and maybe I would consider it and he replied with, «Well it would be sticker price because Toyota’s are long lasting cars». Sticker price? Who on earth pays sticker price these days? I declined that offer. Then he left the desk for a minute. When he returned he brought a sales consultant. I then for the 3^rd time had to raise my voice and ask for my drivers license AGAIN.
So I was stuck there having to listen to the sales consultant try to sell me on this car that I was not even there to buy, waiting for my license. I dont know why he was holding my license hostage but it is a really bad way to try to get someone to buy a car.
I left the dealership frustrated from the sales associate and it made me not want to have anything to do with Antioch Toyota. I will definitely not be purchasing a car from there anytime soon due to Mo’s unprofessional and pushy sales tactics! I suggest you look elsewhere rather than deal with these pushy salesman that are just trying to make commission and dont listen to you.

I recently visited the service department for a routine service and oil change.
The service guy was very professional and the vehicle was finished quicker than they had estimated. Overall from purchasing and servicing the car I have had good experiences at this dealership.

Today was my first time buying my own car and i have to say it was a great experience. I recommend you go see Jim! Hes awesome, very easy going and gets straight to the point! I got a 2016 Toyota corolla for a REALLY GREAT price! Im very happy with my buy and the customer service over at Toyota. They cleaned the car, polish and vaccumed the car before i left the lot. I was taken very good care of. Definitely recommending to all friends and family. By the way my parents & boyfriend all have Toyota’s and went to the same dealership and had a great experience with no complaints.

Ask for Marc Dohse! He took care of me from beginning to end with such ease, profession and care. Wouldn’t have chosen anyone else to help me purchase my first car!

My wife and I went in a couple of days ago after setting up an appointment with the Internet department to check out a 2016 Scion iM. We had many questions about the car as it is a brand new model and the Scion brand will be going away in the near future being fully absorbed into Toyota (2017 iM will carry the Toyota Make). Let me tell you, I am glad we went Scion.
It was raining on the day we went in. This kept the hungry sales folks under the awning in front of the store. No one came running out which is great. One person came up and asked us how we are doing today. I responded that we were looking for Giancarlo from Internet as we had an apointment. We were directed to him. He was with a customer. He came up and apologized that his test drive turned into a full on sale and was going to be busy for a while. We were introduced to Jason to test drive the car and get our questions answered.
Jason was amazing. He was the best part of the experiance. He was friendly, knowledgable, and he was very laid back. I think that’s a plus of the Scion brand. The price is the price. No negotiations. He showed us both red models in stock, one that was just the base model, and one that had quite a few of thr customization options pre installed. We drove the standard one and felt that we would inquire about financing.
By this point Giancarlo was free. He walked us through our financing options (.9% interest rate for 6 years) and evaluated my old Scuon xA for trade value. While he was away, my wife and I were in discussion. We would only proceed with the purchase if we got a certain amount for the trade in. Giancarlo was able to get us the number that we wanted. We decided with that information, we were going to proceed with the purchase.
As my old car was still under my parents insurance, we had to call our insurer to see if we could add the car to it. Closed on the weekend which stinks, however, Antioch Toyota has you covered. They have Allstate agents on site. We got a short term policy with them hassle free for a low payment, and we were off to finalize the purchase.
Richard was the last guy we saw. Now this was the part that I was fearing. The guy who wants to add in all the bells and whistles. We had already agreed to the extended maitenance plan with Giancarlo. The only thing that Richard could offer us was the 7 year bumper to bumper, but the price had to be right. We never told him what our goal was for monthly payments, but he hit it dead on while adding the extra protection. He did not pressure us into anything. He was very laid back. We signed all our paperwork, and we drove off the lot in a brand new car.
The car buying experiance was something that I was very fearful of going in. Both my wife and I have never purchased a car before. We had both of our families offering to helo, but this was something that we wanted to try out ourselves, and here we are walking our with the loaded model car we wanted, we got the price we wanted for out trade in, and we are paying what we want to pay. Thank you so much Giancarlo, Jason, and Richard. You guys are a credit to your team.

Oh, I remember this car dealership alright. I remember the day when we tried to buy new Camry back in 2008, the financial manager or whoever it was told me I didn’t have enough credit to buy the car, but was willing to work out an offer for me by increasing the interest rate and removing the sports rim wheels from the car. I told him no and the sales person kept trying to persuade him to let me buy the car until he shouted «YOU DO NOT HAVE GOOD ENOUGH CREDIT» in the whole freaking room to let everyone know including other customers. I’m pretty sure that’s illegal and they’re lucky I didn’t file any lawsuits. I walked straight out of there and avoided this place every time I need to buy a new car.
Also, I took my car into their service and told me it is going to cost $ 200 repair when the car was still under warranty. I contacted the place where I bought my warranty and told me it is still valid and they shouldn’t be charging you $ 200. Then I told service repair that I’m taking my car back without the repair to another service and suddenly they say it was a mistake and that it actually covers the repair. Very sketchy. They repaired the car, but probably won’t be going back there again.

[PRO]
I have just received my 2016 Toyota Highlander Limited Platinum from Antioch Toyota, and I am loving it. This was perhaps one of the best auto purchasing experience I’ve had. It was an internet purchase (probably the best way to buy a car, since you’re not under pressure and have time to make many adjustments, as we are all human and do change our minds).
Giancarlo from Antioch was great. He reached out to me after I was referred to them from my search on
. I told him the exact build I wanted. He gave me a competitive price right from the start and spared the unnecessary haggling. He also advised me to pre-​order my accessories so i can get them with discounts. He ordered my car from Toyota factory with the trim and options I wanted, and was straight up with me all the way.
The car arrived with only 3 miles on it and I only had to go in and pay for it. I was very pleased with the entire process because it was transparent.
[CON]
The only thing that I was not happy about was that although I had adamantly requested that the dealership not to drill the license plate housing to the beautiful front bumper, but they did it anyway. (I almost declined the purchase.)
I was told that it’s a Toyota Dealership company policy that they install the front license plate housing, in order to avoid having to pay for customer’s missing front licence plate traffic tickets. This is reasonable and I can understand that, however they should at least offer the waiver option, in which customers could sign, and be responsible for their own tickets, like many dealerships do.
I won’t fault Antioch too much over this mishap since it’s a common practice at most dealerships. I do hope my feedback here can effect a positive policy change in the future at this dealership, in which customers who order their cars would be consented before drilling, or provided waiver for buyers to take full responsibility; and make sure the service team are trained to be mindful of these requests as they perform their pre-​delivery-​inspection.
Giancarlo did credit me back to buy a pair of bumper plugs to fill up those holes, so I appreciate that.
[CONCLUSION]
I would recommend buying from Antioch internet department. They offer amazing pricing that is hard to beat. All in all I really felt that Giancarlo was genuine and tried his best to get me my perfect car. If you want to buy a Toyota at a great price, and have a pleasant car shopping experience, go with Antioch Toyota and ask for Giancarlo.
[TIP]
Order your car from the factory (if you don’t mind waiting a few months) with your accessories pre-​installed will give you a lot more savings, than having them added on later at the dealership.
If you don’t want front license plate like me, ask for waiver, make sure you remind your sales guys frequently, so that he could be there to stop the service team from drilling the holes in your shinny new car, since the service team might not remember even if they are instructed.

Of course, car dealerships get a bad rap, mostly because customers who didn’t do their homework, buy with their emotions, end up buying more than they can handle, and feel like they got ripped off.
This isn’t the first time we’ve bought a car. Therefore, we did our research, contacted the various dealership’s internet departments, and I had a previous experience with Jim at Antioch Toyota when I was looking for a Camry a couple years ago, and this time around, he had the lowest price.
We made the trek all the way to Antioch and got there around 10:30am on Saturday and Jim was with another customer but we were brought to Giancarlo. He was friendly and super patient, as we wanted to see all the available colors and trims. Once we finally decided on the car, the price they were selling it to us was what we exactly Jim discussed with us previously, and on our way to finance. During the process, Jim checked in from time to time to see how everything was going, which was nice of him.
By 12:30pm, we were done and on our way in our brand new car.
If you want a new car at a great price, contact Jim and the Internet team!
#2016CorollaS

This service place is absolutely horrible. The money hungry scam-​artists will do everything they can to rob you of your money.
I worked with Jon Carter and felt completely taken advantage of because of my age and gender.
Be very cautious when choosing this place for your Toyota service. The one in Walnut Creek is 1000% better.

The best experience! Went to two dealerships before, and was getting discouraged. I am a first time buyer. As soon as we got here and Jason approached us and started helping me it was a totally different feel. He is so knowledgeable and made me feel really comfortable. I went home with a car I fell completely in love with and surpassed my expectations. I’m so happy we went here. Thank you Jason!