Antioch Mazda

They don’t even get 1 star. called up to see if one of their lacky’s could throw in some new light bulbs for me on the headlights. I have a mazda 3 and they have clips that hold them in. they arent just twist and turns. I changed them once myself but was concerned about breaking the clips. They wanted me to buy both and pay 70 bucks labor. 130+ bucks, lol. I took it to the closest mazda dealership from work. dudes all «thats it, go wait in the waiting room 10min, ill have one of the tech’s come out and take the bulb out and take it to parts counter, then you goto cashier. 28 bucks for the bulb, thats it. Antioch is a Terrible shop and you might want to take the trip to where im bringing my car.

My daughter went there to have her car serviced, and, being a female, they saw her coming a mile away and tried charging her just to diagnose a problem, never saying that the diagnostic charge would be absorbed by any repair charges. My daughter said the service rep was a jerk and somewhat condescending. Great job, Antioch Mazda, you just lost a customer for good.

This is a review of a purchase of new vehicle — I have not had experience with the service department yet, and am not reviewing the vehicle here.
I purchased a new Mazdaspeed 3 at Antioch Mazda this week. First, I did some Internet research to get an idea what comparable used vehicles were selling for and what a reasonable market price for a new vehicle is — in this case, the numbers said «buy new». A quick search of Mazda USA inventory showed a few interesting cars in stock at Antioch Mazda. I contacted their Internet sales department to confirm availability of the car I was most interested in and the odometer reading — and got quick replies.
Upon arrival at the dealership, I waited a few minutes, as the salesperson was with other customers, but another salesperson pulled up the car, which had exactly the odometer reading expected — the dealer was being straight with me, and we went for a reasonable test drive (though we’re in commute-​hour Antioch).
We started discussing price; the salesperson promptly brought me a copy of the invoice, which matched what I expected. I made an offer — pushing for a good price of course! — and the sales staff didn’t take too long to make a reasonable counter-​offer. A little back-​and-​forth and we nailed down a good price. At all points, all of the sales staff was professional and courteous, I did not feel any high pressure — just some gentle good-​natured nudging (which I frankly was asking for when I pushed for a good deal).
At this point, I was offered a bottle of water — good, because I was thirsty. It would have been a plus to have been offered one a little earlier — a minor nit. I would have been especially thrilled if they’d offered me an espresso but I wasn’t shopping for a new BMW.
I elected to take advantage of a reasonable dealer-​arranged loan; the loan application process was relatively quick and painless and I was soon sitting down with the finance director to complete the sale. This process can sometimes be lengthy with hard-​sells for add-​ons; Antioch Mazda was refreshing — no hard-​sells, all the paperwork was correct, and the finance director answered my questions about extended warranty without pressuring me to buy one. We completed the contract quickly, and I was soon ready to drive off.
The salesperson checked over the car, realized I was missing the antenna and quickly put it on the car. I was home in time for dinner.
Based on my experience with this purchase, I’d recommend Antioch Mazda for a new car purchase.

Came in to get my cabin air filter replaced. Service adviser was friendly, professional, and efficient. Service was completed in less time than expected. My only complaint would be that I had to wait about 10 minutes before anyone acknowledged me (even though I had an appointment) because the place was a bit busy.

I initially brought my car in due to a sudden noise I experienced on the highway during an abrupt stop. Being weary about my transmission already, I thought I should bring the car back to where it was originally purchased. BIG MISTAKE! After 2 visits, they never had an explanation for the problems I described. The car drove differently from before, so I was determined to get to the bottom of this.
I had an appointment with a factory representative from Mazda who was scheduled to meet me during the afternoon. After waiting over an hour past our scheduled appointment time he finally shows up…
The first order of business was explaining to him what exactly happened on the highway. After that, feeling like he didn’t believe a word I said, we walked over to the car to test drive and replicate the problems. Right off the bat he checks the tred of my rear wheels. He comments about abnormal wear, implicating abuse, and only reinforcing my doubts in his belief of my explanation and concerns. (it’s a FWD car, with 10k miles, might be a good idea to check the fronts instead, no? Moron! How on earth did you get hired?!)
Several drives by the lead mechanic, factory rep, and myself were performed with not one signal of hope. To make matters worse, and ultimately pissing me off, the factory rep began calling me out, «are you the kind of person that likes to find the best deals?» … Completely caught off guard by his lack of professionalism, I swallowed my pride and continued on with the test drives. What really ticked me off was that the entire highway incident was completely forgotten. It became a matter of SHOULD we replace the transmission or not? For the record, I NEVER SAID I WANTED MY TRANSMISSION REPLACED. NEVER! I wanted my car properly diagnosed, and an explanation of the sudden noise and not to mention the change in the cars driveability! Have you ever heard about the customer is always right, ANTIOCH MAZDA? Come on, customer service 101.
The unwillingness to believe my story led to more generalizations about me as a person. Luckily and unluckily for me I had an in. Without this, I would have never had this wonderful meeting with the factory rep in the first place. This led to the replacement of my transmission… only to find a severely broken transmission mount in the process. Was it broken from the factory? Maybe, probably not, but these morons replaced the transmission anyway! The mount explains all the wobble and slack I felt in the shifter, noises, EVERYTHING. To put the icing on the cake, my paperwork proclaimed that this replacement was done as a courtesy. A courtesy?! Are you kidding me? Thanks Antioch Mazda, you ruined this car for me. Every time I drive it, I think about how infuriated you made me. Scum!
Oh, I’m not even done. Before this entire incident I had some other work done… just standard maintenance/​recall. When I got my car back I noticed the door well was chipped and damaged. This area of the car was promptly repainted. I was happy, except they halfway rubbed off the factory sticker with my cars build date, and other miscellaneous data. Not that I would normally care, but this makes the car look salvaged! To this day still no call back about the issue.
The same time I pointed out the door well damage, I noticed some sap, or what looked to be touch up paint on my rear quarter panel. Seeing the damage in my door well, I made the sudden conclusion that they were responsible for this as well. They called over the lead detailer, who explained that it’s definitely sap, «I have 20 years experience.» Well cool, that’s fine. He begins proving his conclusion by rubbing paint swirls on the spots in question. The car was not freshly washed. I’ve attempted to polish and wax my car, but the swirls are permanent. This is one battle I won’t fight.
I baby all cars I own, this whole experience made me feel belittled and stereotyped. I’m not some 16 year old racer boy. I never felt welcomed by the service manager either, who was always awkwardly strange.
Where’s my survey in the mail by the way? All other dedicated and customer service oriented Mazda dealerships send me copies! Why not Antioch Mazda? Hmmm, I wonder.