AAA

I love their roadside service and planned to renew today while I had some spare time on my hands only to find that yes, they are open today but only by appointment which isn’t posted as such here on Unilocal.Guess I will have to try again on Monday. Looking at quotes for auto insurance as well…

I think AAA in Antioch is great. Everyone is really nice and very helpful, especially Carolyn Brown who we’ve been going through for years. She goes out of her way to help us with any issue we are having. Can’t recommend them highly enough. Great people!

Just another BIG BOX lying insurance company.
WHERE MEMBERS DO NOT COME FIRST.
They advertise open on Saturdays but they ARE NOT.
Of course, you cannot call because all you get is the standard BS voicemail.
You have to show up at the place to find out the employees did not show up either.
Spend you money where at least you’ll get the truth and some customer service.

Everyone is so nice & helpful. I pay my auto registration there. Fast & easy. MUCH better than going to DMV. Also had the travel agent plan a trip to Italy with my BFF for our 50^th birthdays. Everything was fabulous!

Andrea in the insurance dept is the most helpful, friendly, and patient worker there. She’s always upbeat and knowledgeable. Poor girl seems like shes doing everyone’s job as other workers are always comeing to her with stuff. If I didn’t know better I would think she’s the manager and head of training. The dmv people aren’t my favorite, they’re often difficult and if it wasn’t for the shorter lines I would just go to the dmv.

Was able to beat the dmv lines and change title and add car to my existing insurance in less than 20 minutes!

Brian Enis
Really helpful with working with us on Insurance. He is very knowledgeable and helpful. I highly recommend checking out AAA Insurance and working with Brian.

I love having AAA as my insurance company. They make it easy to deal with issues when it comes to auto. This location is great because they have their own DMV inside, so no more standing for hours at the regular DMV. You can only use this DMV if you are a member of AAA.

I have a plus member card for AAA roadside assistance and I couldn’t be happier with their service! I highly suggest everybody become a member the fee is only $ 100 a year and worth every penny! Their customer service is always excellent. I’ve had my car towed a couple times this year, and every time I call the person I talk to is very kind and helpful, they also keep you updated as wait for their driver to arrive to your location, I’ve never had to wait longer then 20 min wherever I am. I will definitely renew my membership next year, thank you for your outstanding service!

This last year, Brian Enis, our AAA Insurance Agent, helped put together 12 Rental Property Insurance proposals. This has saved our family literally thousands of dollars in premiums without sacrificing any coverages. Excellent service! Great communication! We are very pleased. We recommend Brian Enis to anyone looking for a great deal on Rental Property Insurance and much more!

The DMV service is excellent very convenient, The travel service /​vacation department :-(not so much…

When I walked into the office it took a while for someone to approach me. A few employees were staring at me like they’ve never seen someone walk in. I wasn’t sure if I looked stupid standing there or if I should walk to a desk and make it seem like I knew what I was doing. I was then greeted by a younger lady. She asked me what I need help with. I told her I was looking for auto insurance. She then sat me down with an agent. The agent seemed to be friendly but unprofessional. She told me she was ready to go on her break so she would make it quick. She then started to tell me about the «drama» that happens in the office. I was not prepared for this. Sure enough she was done in no time. I must of been in there for about 10 mins. She didn’t go over the coverages with me.
A month later I decided to switch insurance so I called to cancel my insurance. About 2 weeks after I cancel my insurance I started to receive phone calls and emails from a girl name Dora. She was calling and harassing me about making a payment. She said if I did not pay it would go to collections. I always thought with insurance you pay month to month. If you don’t pay one month the consequence means no insurance. Not collections. I called the AAA number to speak to a rep about my problem. I was transferred to so many representatives. When I finally reached the 6^th person they were nice enough to help me resolve the problem. I will never do business with them again!

I love AAA!
So i had to pay my registration and figured i would take a quick trip to DMV to take care of it. I sat there like a moron for about 2 hours, listening to the bingo numbers going off. I felt like i was in a welfare office and for some reason, i kept smelling weed. anyways, i had enough and left. Since i was complaining on FB, one of my friends told me to swing into AAA and take care of my issue.
All i can say is i was in and out in about 10 minutes. Excellent customer service, no bingo numbers in the background, and it did not smell like weed.
Thank you AAA. you got my vote!!! WIN!

I came here with my boyfriend so he could finish transferring over his insurance. The place was really spacious, bright, and Kristy was phenomenal. She helped us through the process, made us laugh, and made sure we were taken care of. She was honest, and seemed like she really cared. I would definitely recommend her to my friends and family.

If you are looking for a fantastic Insurance Representative, Carolyn L. Brown of AAA in Antioch is fantastic! We have referred Carolyn to many of our clients and all of them have been happy with Carolyn’s personal approach to insurance. Thanks Carolyn for taking great care of our valued clients!

As always, every time I visit my local Antioch branch I am stunned by the friendliness and quality of the employees that greet me. Then I stop and wonder… are these people aliens from another planet? Cuz they outshine ANY other employees at our local merchant stores. AND… they seem happy to be of help! They include the travel section, the DMV time savers and others. Great job, Antioch branch! I couldn’t survive the 30 years I have been with you without your helpfulness!

I came here with my mother to get my car registration. The people working there are very nice (the man helping us was making real conversation and not just sitting there saying nothing) and we didn’t have to wait too long. Everything was done rather quickly. This place usually isn’t so busy but maybe it’s because we never go late in the afternoon.
By the way, I love their car insurance. It has saved me from flat tires, to getting my car towed and I didn’t have to pay a dime out of my pocket. EVER. I highly recommend their insurance. Trust me, you’ll never want to switch to another one ever again!

We recently booked our honeymoon with Bonnie Aiello from AAA, Antioch, CA. Bonnie came highly recommended so we felt comfortable that she would be honest and open with us. I showed up to AAA 2 weeks ago without an appointment and she happily met with me. I explained to her that we had been working with a different travel agency that we were not very comfortable with and that we didn’t have much time to get everything planned for our honeymoon. We didn’t feel that they gave us many options, attention or insight and were more concerned with making a sale. Bonnie eased my fears and and told us she would be able to help. We also shared our budget, wants and needs with her and within a day she emailed me with several options that definitely suited our needs.
We are so thankful we found Bonnie and would recommend her to anyone. She is warm, friendly and very knowledgeable about what she does. For those of you in the area considering AAA, Antioch for your honeymoon please call Bonnie. You wont be disappointed.
We’ve just booked our 11 day stay in the Bahamas with AAA and we couldn’t be happier. She is the definition of customer service and I look forward to working with her in the future. Thank you Bonnie!