Honest One Auto Care Anoka

Not very honest…
I would give them a zero if I could.
Went in last winter for a very simple fix– rear tail light bulb out. I’d normally replace it myself but it was winter and I was busy at that time, I work nearby so I figured why not?
Dipped it off in the AM, don’t get a call back until after 3:00 and when the guy calls, I hear nothing regarding the tail light. «hey we want to take hit for a test drive and check this and that» I was suspicious about a few things regarding my car, so I let them.
An hour later I got a call saying that there’s 10+ things wrong with my car and it’s going to take thousands of dollars to fix. Asking me where I usually take my car (trying to gain my business and offer «better pricing»)
So after denying all these parts and services I really don’t need, I get there after eight hours. They explain again all of the parts and services I «need». They show me a few things in the shop where there’s 5 guys standing around BS’n and one pulls around my car. After his expensive long winded speech I asked him «you fixed the tail light, right?» He shuffles through his papers and quickly realized no one even fixed it. ARE YOU KIDDING ME?
He tried to set up a courier to «not waste more time» but I was pissed by then and I have an Audi so they couldn’t even get the part that night.
Had to go back in the following morning and deal with these fools again. This place does NOT care about YOU. They only want to sell you on more services instead of servicing.

I went to Honest 1 after they opened in the neighborhood to get an oil change. They asked me if I also wanted my air filter changed and I said yes. They said they just had to wait for the part because it wasn’t in stock, but it would be there soon. After waiting an hour, they said the part wasn’t coming. I paid for the oil change and left. It wasn’t until my next oil change that I found out they never put my old air filter back.
Also, they sent a letter to my house about a week after my oil change listing everything they thought I should get fixed on my car. However, they didn’t seem to notice they included the letter to another customer in the envelope and they needed to fix the same things. My car is relatively new and didn’t need those repairs.

I had previously left a review raving about this place; them always being friendly at the desk, how they explained things simply to me, and just am overall kudos. But after my fiasco last night, I can no longer stand by any compliments to this place.
They may be nice guys, but not when they don’t follow through with work I’ve paid for. I have had problems with one of my tires for months. I thought it was a puncture wound in the tire, but upon one of my many visits to Honest One, they said that it was probably just a problem with the sensor not reading the air pressure correctly and not to worry about it. Fast forward to yet another visit to have them look at the tire, when I thought it had a puncture wound or nail in it, and they looked at it closer and said was this not the case. They ended up finding a problem with the tire rods and control arms, which needed a nearly $ 1,000 replacement job, and yet AGAIN asked them to look at the tire. I mentioned that the pressure had been holding better lately, and not plummeting daily like usual, so they said not to fret about it and call if there were more problems. At this point, I’d been in at least 3 times in a matter of weeks — with no solid answers.
Yesterday, I set off on a 300 mile road trip. I’d put air in the tire the night before. By the time I left for the trip in the afternoon, only 20 hours after filling the tire, it had lost 10 psi. I was told to just fill it to about 40 psi, and it would be fine. After a few miles of driving, it was at 35. And in the 150 miles of the first half of the driving trip, I’d stopped for air 4 times, the last time with a reading of 14. Thankfully, I’d stopped in front of an auto body shop and called the 24 hour line. I was immediately assisted, and the mechanic told me EXACTLY what was wrong with the tire after looking at it once, for just a few seconds. He jacked up my car, took the tire off, repaired it, and sent me on my way. All in the cold of winter, in the middle of the night, and in the dark… when the guys at «Honest» One couldn’t see it in broad daylight, four times, and have me excuse after excuse after excuse… but had no problem taking my money over and over and over again with no results.
I will never go back to this shop. Never. And I’d advise all other automobile owners who value real honesty and their dollar’s worth, to never do business there either. Their name does not reflect their way of doing business.