Main Motor

I purchased a new Chevy Impala from Main Motor a month ago and my experience since that day has just been wonderful. My salesman Jerry was fun and courteous and helpful. My husband even came in two days later and we bought another Impala! Main Motors was determined to work with us and help us find the best deal, which they did. We drove away happy! And then when I recently had an issue with my battery, I called Main Motor to take care of my newly purchased vehicle, and they took it in to fix it under warranty and lent me a brand new 2016 Chevy Silverado to drive in the mean time! No 90’s grandma cars for loaners there! They fixed the issue that very day, but let me keep the loaner overnight as I had already left for work. They were so polite and helpful. The service team even helped me switch my car seats out! Main Motor really goes above and beyond to help their customers feel like more than just another sale. They honestly make you feel like they care about you as a customer and do the very best they can for you. They have been so wonderful to me, my husband, and even my kids! Five stars all day and I would highly recommend to anyone looking to purchase a new or used vehicle. This was our first experience with Main Motor and absolutely won’t be our last!

Josh was very helpful. My wife and I liked his non-​pushy approach and thorough review of the features. Love our new Silverado!

I haven’t bought a car here, but I took my car to have the tires changed out. The guys in the service center where incredibly polite and they even knew me by name when I walked in. When I got the call that my tires were done they also said that they had fixed a recall issue that I didn’t even know about. They even told me about some online coupons and printed them out for me! Awesome service, thank you!

Before I explain my experience, I want to mention that I have typically been impressed with Main Motors in the past; however the last few service visits have been less than expected. For the sake of this review I’ll stick to today’s service appointment. When I called Monday of last week to schedule service for a melting-​plastic smell from the heater they told he they wouldn’t have any time until Tuesday of the next week. I like to use the same dealership so I accepted the delay and scheduled the appointment to drop the car off at 7:00 AM when they opened, get a rental, and get to work.
I intentionally arrived at 6:45 AM and pulled in front of the service bay door with my lights on and car running. I wanted to be close to first in line to reduce the delay. While I was patiently sitting there a woman pulled up in a car and parked, went to the side door 10 minutes before they were due to open and someone comes over and lets her in, and I know he saw me sitting there waiting. He then proceeded to start writing her service order. Within 5 minutes ANOTHER woman does the same thing and they start writing HER order. Finally at 7:00 AM someone opens the door for me and tells me «someone will be with you shortly». So what I get from this is if you stand outside you get priority service over those who wait patiently.
After waiting 10 additional minutes for a service writer they started my service order. When I called I said I would need a loaner/​rental. They had seen this and went to the back to get me one. Typically they bring something clean and fueled. Today, they drive out a 2015 Impala that is covered in dirt and has ¾ tank of fuel. The service writer tells me that he doesn’t want to make me wait while his runner gets fuel and washes it. What do I take from this? They failed to plan for anticipated needs, and to deliver a cleaned and fueled vehicle would require even more of a delay.
SUMMARY:
Even with the new rebuild there is no sense of organization for service. They have several team members who all act independently of each other. There needs to be someone greeting customers and providing direction and queuing for service. .
FOLLOW UP:
: I was notified that my car was ready for pickup. They explained the delays and actions they took to mitigate further delay. In fact they advocated on my behalf to GM to get authorization for more extensive repairs that was initially allowed.
Customer Service Issue:
The service manager did say that he has talked to his staff in the past about the issues I discussed, and sincerely sounded like he’s going to again. I picked up my car to find it washed and even the interior cleaned. The notes on the service order were detailed and easy to understand.
Rental issue:
They again apologized for delivering a dirty car with less than a full tank of fuel. Additionally they directed me not to fuel the car as an accommodation. Mind you I used less than ¼ tank, but they didn’t know that.
While my initial experience was negative, the service manager and other management did recovery the experience quite well. I will use them again, and will post my experience when I do.

Horrible service! Takes waaaay too long. I witnessed two service writers and a mechanic argue in front of customers over my repairs. This place is horrible!

The people there were great when we were there looking at the car we had found online.
For months, I mean months, we were searching for that special car. I have a toddler so I didn’t want just any car, I wanted something safe, awd, reliable, white, and so on.
So I found this car on the main motors website and was so excited, I made my husband take me and go look at it. I fell in love with it. When we asked if there was anything wrong with it the salesman said just a couple door dings and something wrong with the blinker. Okay, minor problems I can deal with. I’ll buy it!
Took the car home that night. Drove it the next day and heard this weird noise that I didn’t hear the day before when I test drove it. Maybe because the salesman was talking the whole time. Well, I emailed the salesman that day telling him about the noise. He said maybe it wasn’t anything. I emailed him again that week asking him if he had known when the last oil change was. He said being that they were a Cadillac dealership they didn’t know how to. So I took my new car with 77,000 miles to the Mercedes dealership that week for an oil change, they found many problems that main motors didn’t mention to us that could have, no actually would have been deal breakers. 1, the oil/​air separator had a leak 2, the transmission also has a leak. 3, the transmission has internal failure so I will not need to fix problem 2 because I will just need a whole new transmission. 4, the circuit board for the blinker is messed up so I will also need to replace that. I understand this is a used car but holy cow this car has more problems than my old 95 integra.
An excuse they use is that they are a Cadillac dealership so they don’t know much about Mercedes. Okay, why didn’t you tell me that before I signed the papers? We asked if there were any problems. Could have easily said «we don’t know». We would have gone home.
This is my first car buying experience and I absolutely hated it. So stay away if you don’t want to spend 6k on repairs the same month you bought it. Actually, I haven’t fixed anything because I can’t afford it. I only drive this car when I have to and that’s to work.
It’d be nice if the used sales manger would call us back and not ignore us. This is a very stressful situation.