Rent-A-Center

I only put one star because there isnt a lower option. This Rent A Center is a joke. The staff there is ignorant and unorganized. Long story short. I rented a laptop from this rent a center for about 6 weeks. I brought it back totally intact with all the parts, cords and case, on time and never made a late payment. I simply decided to just buy a laptop at best buy instead of paying $ 1000 for pretty much the same computer.
After returning the goods on a Monday to a very nice Hispanic gentleman (the only decent employee there) I received nasty phone calls the following Tuesday and then again on Wednesday. This was AFTER I told them both days to check their inventory because the device was returned earlier in the week. The following Saturday I get a incredibly rude, inconsiderate and inappropriate letter sent to my home «demanding the return of their property.» At that point I had to call up to this store once again and reminded them that the property has been returned for nearly a week .I was able to talk to the manager and explain how unnecessary the constant harassment has been. The staff at this particular rent a center made me feel like a lower class citizen because I needed to rent/​borrow a computer for a few weeks.
This caught me off guard because my experience with the Glen Burnie, MD location a few years back was the exact opposite… I bought 2 items from them and paid them in full in 90 days (cash price) The folks there was polite and considerate and never gave me any attitude or problems. So I actually called the Glen Burnie store yesterday to once again tell them thank you for a good experience and how awful the Annapolis store was. Ive been in contact with the district manager and hope that this store and their staff will be handled the correct way. Perhaps a lesson in customer communication would be appropriate. IF I ever need anything from a rent a center again… first I will go to AARONS and if they don’t have it I will be sure to check the Glen Burnie locations.