Crate & Barrel

My review of Crate & Barrel isn’t so much about the store itself. I have had good service at the 2 I’ve been to. If I go to Crate & Barrel at all now I go to the Annapolis store which wasn’t around when I bought my sofa and chair. I loved that sofa and chair with ottoman. It was exactly what I wanted; size, color; they have slipcovers. Perfect! But the sofa didn’t hold up to children and dogs; replacing the slipcovers is very pricey; you could by a new sofa elsewhere and it would be cheaper. The construction of the sofa is plywood with a metal grate as the deck: everything is stapled. Apparently our deck wasn’t stapled well enough because it fell through the frame. It’s not what I would have expected for a sofa that I paid that much for. Yes, it’s my own fault; I should have asked about construction, maybe demanded to see how the furniture was actually made. I will next time I buy something. Until then, we’re limping along with what we have. You don’t have to though. Buy your furniture elsewhere.

Bottom Line: Lots to choose from in this large, two-​store C&B store.
Admittedly, I don’t love the style of furniture sold at Crate & Barrel because it is either too modern or too post-​modern for me. Nevertheless, I enjoy pursuing this store because its big, clean and fun. Also, the staff is knowledgeable about the products and friendly. If you are thinking about checking out Crate and Barrel in Annapolis, here is some additional information:
— The store is accessible from the mall interior near one of the three Lord and Taylor entrances or from the exterior of the mall. There is even a parking garage adjacent to C&B and if you get a spot on the top, then you can walk right into the second floor of Crate and Barrel.
— Downstairs is where you will find housewares and seasonal items. I like their large variety of glassware and kitchen basics. Also, I find their seasonal items to be fun.
–Upstairs is the lighting, furniture and the ever important bathroom. Oh yeah, speaking of bathrooms, you’ll find bathroom accessories upstairs too.
— Some furniture pieces are stocked but many are semi-​custom order or customer order. If you are going custom, you will find lots of beautiful fabric choices but they may double the price of your item. I’ve looked into ordering customer furniture but never placed an order so I can’t speak to that aspect.

Shopping for poolside chase lounge chairs. Found good deal and product in the Annapolis Mall location. Before purchase we stressed the importance of receiving them by end of May for a big party. Sales person repeatedly assured us that it would be no problem to get them delivered by mid May. Well that time came and went and repeated calls were useless. Then the store called on May 29^th to schedule delivery, I said I would come get them as party was the following day. Well she said they really weren’t here, they were in NJ. And she back peddled on her assurance of delivery dates. It is now June and still no chases. No apologies no offer to do anything. So beware of delivery promises, the sales floor people just want to close the deal and get on to the next sale. Very little customer support. End of my business with them.

Love this place. Got my wedding registry done here recently. This place has cute stuff for the home. The workers there were kind and smiley which I liked. The registry process was quick and simple. I also like that I can add stuff that I see on their website myself. Excited to receive some gifts from here for my upcoming wedding!

A very nice and large store. 2 stories (in a one story mall). The kitchen stuff is good and always part of my browsing habit in this mall. Some of the furniture, particularly the outdoor variety are pretty good too. Maybe one day, I will actually purchase something here.

I always enjoy Crate&Barrel for the great kitchen utensils. Those special items you need, they have. Check them out.

This place is great for modern chic furniture. My husband and I appreciate the attentiveness of the sales staff. We had been browsing for a new bar and hadn’t found the one that we had in mind then one day we came in and the salesman that had helped us literally a month prior said «we have something that just came in I believe is what you were looking for, I was about to just call you guys to have you come in». The bar was perfect and we got it for a great price. When your there check out the clearance area upstairs. They often have great deals on items that were returned or overstock.

This is a great store with lots of trendy, comfortable and stylish furniture pieces. Nice alternative to the normal styles you’ll find in the other big furniture stores. I love the clean lines and am sucked in as soon as I see their window displays. They have everything from sofas and bedroom sets to kitchen tables, dining room sets and accessories. The two story store is a manageable size to stop in anytime I’m at the mall to check on sales and specials. I like to get decorating ideas and they have kitchenware and accessories that make good gifts. The prices include shipping so if you decide on a big item, no need to worry about extra delivery charges.