Sprint Store

Just switched to Sprint after over 15 years at Verizon. I went to the washtenaw store and had the best customer service ever. Zainab (or you can call her Z) was so kind and helpful I would highly recommend you ask for her. She looked into what kind of discounts I was eligible and saved me 23%! She answered all of my questions and was very knowledgeable with everything. I was getting an iPhone 6 plus and she knew everything about it even though she was not an iPhone user. She even helped with questions I had about my boyfriends phone when he was not getting one that day. In all my years at Verizon I have never had that great of customer service (even if you added visits together) then I received with Zainab at sprint in just one visit! Very happy that Verizon was so unhelpful so that I ended up walking across the street to Sprint! Highly recommend this location on washtenaw!

The 2 guys there were absolutely wonderful when I went to switch my account from my parent’s to my own. They were extremely knowledgeable and helped us get every discount possible to the point my boyfriend switched carriers to them as well. Super friendly and personable. Love the new leasing plans and their service is still by far cheaper than any other carrier i’ve looked into.

I walked in the other day and there were two guys standing there and just stared at me as I walked in. I had to make the initial contact. They were unfortunately not able to help with the attitudes not willing to act like they gave a damn.

If I could give this place zero stars, I would. My family bought phones online, and had them shipped to this store. We’ve had a contract with Sprint for years, so picking them up should have been a breeze. The phones had indeed come in, but for some reason they couldn’t finish processing the payment. Long story short, we waited an hour for them to process a payment while they gave us absolutely no explanation of why it wasn’t working/​what they were doing to fix the situation. At the end of an hour, they told us that there was nothing they could do. When I inquired about them contacting the company responsible for the software used to process payments, the manager (an incredibly rude lady who was nothing short of infuriating to deal with) told me they couldn’t. Why? Well, because «it doesn’t work that way.» If you don’t have to deal with these people — don’t! Rude, incompetent, and lazy staff is all you’ll find here (with exception of one nice young man). Do everything online or go to the store at Carpenter & Ellsworth.