Pictures Plus

I have brought two unusual custom framing jobs here and was very happy with both finished jobs. They had good suggestions for frames and mattes, the price was reasonable, and they finished both jobs before the expected time. They also have a nice selection of stock frames and I’ve purchased two stock frames here also.
They recently moved into the corner of the same shopping center so while it may look like they have gone out of business, they are just a few doors away from their previous spot.

great family owned local business, always very helpful whenever I stop by the place, will often make time for my small projects even when they are swamped with other orders; and look for ways to save you money.
The price is not cheap to frame anything more than 8×11 but I still recommend them to everyone and their grandparents too.

Wow. These guys did a wonderful job with the custom frame work. I had a couple of items I wanted to get framed all together and with their help I was able to create something that really turned out great. It is a little pricey so expect to pay for great work but that is exactly what you’ll get, great work. Would highly recommend to anyone.

Very reasonable rates and excellent work by the staff there. I have had my diploma and several photographs framed here and they do a great job.

How can you not love this place? They do great work and the employees are wonderful. One employee for me really stands out as Faye is just excellent she goes above and beyond to help me with tips and she will put wires on pictures frames I purchased there while I wait. Don’t waste your time with these tired coupons at Michaels and the rude staff at Michaels… come here if you really want a great frame job and great staff!

Pictures plus has several nice frames out in thier display area (e.g. non-​custom frames) including some nice recycled/​repurposed frames from Detroit. When I came into the store the man behind the counter was very patiently working with a young boy who was having something framed and while I don’t know what the work looks like, I can say he was particularly patient and helpful in helping the boy pick a frame he liked. Unfortunately, these observations are the only thing that brought the stars to two. I personally waited patiently behind this family at the counter with my art that I had hoped to have framed. No one acknowledged me at all (it’s not like the store was bustling, and I was very visible and made eye contact with both of the employees there). I’m not one of those people who needs a lot of special attention at a store, but taking framing orders takes a lot of time and a quick «we’ll be right with you» would have been a nice touch, albeit not necessary.
The woman working in the store was helping a customer pick a frame from the floor when I arrived. We made eye contact numerous times and she very clearly observed me waiting in line. I waited 15 – 20 minutes (again, not at all an issue in my mind as framing involves time consuming decisions and I wasn’t in a rush per se). The woman rang up the other woman buying premade frames and I was inching towards that spot at the counter (she didn’t indicate she was ready for me yet) when a couple walked in the door of the store and walked right to the counter with a pick-​up slip (I was positioned in a spot where they wouldn’t have seen me) and the woman behind the counter immediately jumped to help them. I then stood right behind them at the counter to make eye contact with her expectedly (as if to say, «hey — yeah — you remember me — the lady you watched standing there for 15 – 20 minutes patiently and made eye contact with you numerous times? Yeah — still standing here looking back at ya!»). She made eye contact with me (locked in for a sec and everything!) and then went on helping them, literally without acknowledging me at all or telling them I was there first, or even saying «I’ll be right with you». I walked in that store mentally steeled for the probability that I would be spending $ 500 – 700 in framing for my piece. I was dressed in jeans and flip-​flops and a ratty wrap — I suppose I didn’t look like I was going to be in a position to drop a chunk there; obviously I hope that had nothing to do with it. Either way, I don’t know many businesses that are in a position to just send $ 700 our the door (because that’s where I ended up taking my business) when a simple acknowledgement of a customer would take a mere 2 seconds. What bummed me out the most is that I try whenever possible to go to local businesses over chains and big-​box stores which is why I went there (independent of whether that means I need to pay a little more). Unfortunately, 15 – 20 minutes is too long to wait to try to spend that kind of money, only to be ignored; I won’t be returning.

Pictures Plus did a nice, neat job of framing my limited edition poster. Good selection of photo frames in the store.
Getting in and out of this mall can be a nuisance.
I was quite satisfied with the job they did and would use them again.
There’s plenty of frame samples to choose from and on the day I was in, the staff seemed quite knowledgeable.