MetroPCS

DO NOT use Metro PCS for cell phone service. My house is undergoing demolition due to flooding and I need a dependable way to stay in touch with the contractors who will be restoring it after the demolition is complete. I bought my phone on August 30. Today is September 22, and I still cannot receive incoming calls on my phone. I spent literally TWO HOURS at the Metro PCS corporate store on September 18, trying to get this situation resolved. As time approached for the store to close, the person waiting on me gave me a list of numbers and told me to call them and take care of the situation myself. Someone finally answered the phone and told me that full service would be available within 72 hours. Another lie. I can send calls but still can not receive them. I’ve been trying to reach a live person through the toll free number, but only get a recorded message that tells me to select an item on my phone’s screen. Nothing gives me the option to talk with a live person regarding this matter. If you are a masochist, then go ahead and use Metro PCS. If you want phone service, go elsewhere.

I wanted to get my daughter her first phone so knowing Metro PCS is inexpensive I thought I would give it a try. Part of buying a phone is getting the $ 30 rebate. The store sent in my rebate which got lost. When I tried to call to work it out it was impossible to get a live person to speak with me so no rebate for me. Second, it is free to pay the bill online so I tried and tried and it didn’t work so I had to call and pay $ 3.
Paying to pay a bill!!! You’ve got to be kidding me! Also, the reception is awful along with the customer service. I couldn’t even talk to my daughter on the phone and texts took forever to send and receive. I have Verizon so I looked into it and it the same cost, $ 50 per month. It was more than twice as much for the phone activation fee and phone but it’s worth it because my daughter actually has service.