Jourdens Automotive

Bob, John and the crew are great mechanics and even better people. My car was sitting around all winter and I needed my battery charged, tires replaced and an overall safety inspection done since I was leaving for California that week! They were able to help me at very short notice!
I initially came in because my battery was dead and I couldn’t get my car over to them. Bob was nice enough to let me borrow a wrench to get my battery out of my car. Once I brought my battery over, they were able to charge it for free (maybe $ 5, I can’t remember). I then brought my car over the next day and they did a full inspection and pointed out everything that needed to be fixed. I ended up only getting the tires replaced and rotated, but they gave me a very fair quote – much less than anywhere else in Ann Arbor!
I safely made it to California and I owe it to these guys!

I don’t live in Ann Arbor anymore, but if I did I’d still be coming to Jourden’s. I frequented them many times during my tenure in AA and I have zero complaints. Professional and helpful. Even received free cake once in the waiting area!

I really regret bringing my car here. Their hourly rate is outrageous, they took a week just to figure out what was wrong, then took weeks to fix it and just kept finding more things to charge me for. Wound up billing me for way more hours than necessary and then the price mysteriously went up when I went to pick up my car. Do yourself a favor and avoid these conmen.

I love the jourdens! I’m a young female and take my car here by myself without hesitation. A lot of shops would take advantage of that but these guys could not be more helpful. Very fair prices and the nicest guys in the biz!

Really, truly excellent service and fair pricing (a LOT lower than what I was used to in Chicago). I’m at the 60,000 mile mark so they looked up what that would mean for my car and there is some work to do but I didn’t feel pressured to make a decision on the spot and wasn’t made to feel guilty for not scheduling it. We’re talking REALLY SUPERB people here. I’m so happy my husband just happened to discover it because he needed an oil change and was driving past.

I stand by my original review.
I’ve had three different cars serviced here, and I trust them.
As of this writing, there are two negative reviews up for Jourden’s. One of them is clearly bogus, if you dig a little.
But I will say this — I’m sure there are some mechanics that charge less, but I haven’t yet found any that actually have a real shop. And as I mentioned in my first review, they have continued to prove sensitive to our financial concerns and are always prepared to discuss real-​life priorities.

AWFUL! Went here only because they had a sign out front that said $ 20 oil change apparently that is strictly for the oil, they will not check your tires, your washer fluid, NOTHING unless you pay more, which I did. I also had a running light out that I asked them to change which they charged me $ 20 to do!!! I would’ve done it myself if I know they would charge 5X the price of the bulb. Not only was the price outrageous but it took them 1 and ½ hours to do it!!! Totally ridiculous oh and not to mention I figured since they’d had my car for so long and charged me so much they must’ve at least vaccuumed it, not a chance!!! I would be completely ashamed if I were them!

extremely professional yet friendly family business. as the first reviewer mentioned they will work with you and let you know what you need now versus what can wait til your next paycheck. i have known these guys for a long time and they are genuinely sweet, nice people. also was fast service and not too expensive. extra bonus – if you’re a chick they don’t make you feel stupid or objectified. yay!