Jacques Dessange Salon and Spa

An unfortunate massage that left me scraped up from nails. I can understand a scratch or two but my whole back was left with long welts. My therapist also would not stop taking to me about her work and her boss. I’m sorry but I just wanted to relax… which is what I thought I was paying for.

Another fantastic massage from Katherine. She always ask what ails you and works her magic to make you feel better. I have never felt better after one of her massages. I will for sure be booking them regularly.

Canyon Ranch doesn’t hold a candle to the services that Catherine provides at Dessange. Her facials and massages are the very best I’ve ever had. She is like a magician — all of my aches and pains vanish after I see her. She truly cares about her clients. My only regret is that I can’t see her everyday.

Just went in for a massage with Catherine, it was great! Very professional and relaxing, I almost fell asleep and rolled off the table. Would definitely recommend here, I’ve been to a few massage places around here and this is definitely top three!

I had the absolute BEST experience — used a groupon ticket for pedicure. Have particularly ugly feet & toes — the gal had no problems with that (altho I certainly do). Nail polished lasted a very long time — salon very neat & tidy — every staff person was incredibly friendly. Will go again — just waiting for that groupon.

I went to Dessange for my first appointment at this salon. I’ve had color in the past but not Dessange’s line of color. The owner dyed my hair but only did the roots. It was obvious that the rest of my hair was not the same color as the roots. To her credit, she rescheduled another day for me to come have the rest of my hair dyed, however she wanted me to pay full price for a second dye job. I told I could not afford two 70 $ dye jobs at once, and ended up including the second in the price of the first.
Otherwise, The other staff were really nice. The salon was quiet, sterile, and not modern.

I had a really excellent massage here, maybe one of the best and I’ve had quite a few massages. The reason for only 4 stars is that it’s regularly $ 90 for a 60 minute massage (I went using a Groupon) If you can afford it and need a good massage — I highly recommend! However, I can pay $ 90 and get a 80 – 90 minute massage elsewhere. Also another positive is that they did get me in the same day I purchased my Groupon which was awesome and not always common. My massage lady was awesome but definitely not feasible for me.

I used a groupon to get a hot stone and deep tissue massage with Catherine. Simply put, it was amazing. Catherine doesn’t just go through the motions with her massage. She genuinely tries to work the muscles that need to be worked on and not just any muscle in the body. She worked on me much longer than the intended time, but she also knew that 1 hour wouldn’t be long enough to get anything accomplished with my muscles. I have horrible neck and back pain. She wasn’t able to transform my neck in one session, but I didn’t expect her, or anyone to. I highly recommend her. One of the best massages I’ve ever had.

Marilyn is outstanding stylist and colorist. Seen her for 4+ years. Excellent service and satisfaction. Salon is lovely. Prices are on par with similar level of quality and salon in similar cities. Highly recommend.

I got a wonderful facial from Hannah. I wasn’t expecting to have an arm massage too! It was great. She is very sweet and is consistent in asking if pressure/​steam/​etc is okay. My only qualm with this place has to do with the building. When someone that is heavy-​footed walks by outside the room, the floor shakes (shaking the bed and you in it). It only happened maybe twice during the facial though and was easy to tune back out.

I don’t understand how this place is in business still. The receptionist staff are always clueless. I have gone in and checked in with the receptionist and then she forgot to tell the stylist I was there. I recently called to ask a question about something that was prepurchased, and was told I needed to talk to a manager. (I’m not sure why she couldn’t look up my account.) The service technicians aren’t the most friendly, and the salon tries to project an upscale atmosphere from the outside but it looks like a generic office inside. There are much better salons in Ann Arbor.

I absolutely love Hanna! Gives really great facials and I feel completely pampered!

Used the living social deal for a facial. It was so relaxing. My skin look radiant after and I received a $ 20 coupon for another service so couldn’t have been better.

The badness started with the nail tech trying to talk me out of the shellac on my toes because it would be hard to take off later or something like that. I had a groupon for shellac manicure and pedicure so I was a little taken back that she was trying to get me to downgrade my prepaid service. I get regular manicures and pedicures all the time but this was going to be my first time ever having a shellac service. The pedicure was about the same as usual but skimpy on the massage and exfoliation and then she applied the shellac polish. Since all was pretty normal routine with the pedicure i was surprised and confused when she just started pushing back my cuticles dry on my hands. No soaking, cleaning, softening, ect… So to bring this up by mentioning that I was looking forward to having a manicure to have my cuticles softened. She told me that you can’t do a regular manicure prior to a shellac application. That the nails have to be dried out for the shellac to work. I asked why we could do a regular pedicure prior to then. After a not very clear answer and my lack of procedure know-​how she proceeded with only pushing back dry cuticles and filing prior to the shellac application. Then she didn’t even put polish all the way to the edge. I asked for her to get closer but it just wasn’t going to happen. They looked decent when I left, and I still gave her a tip since I didn’t know for sure. But I had a gut feeling I just got took. I started telling people my experience. Now I’m mad! I got scammed by someone trying to be lazy or by their managers telling them to skimp people with groupons. Hello, you are suppose be trying to get me as a regular customer not drive me away! Now it makes perfect sense why I was told to plan on 3 hours for the two appointments and I was out in 2 hours. I will not be going back ever again!

I purchased a hairstyle/​cut/​highlight off of groupon, and when I went to make my appointment, I was very disappointed. The receptionist was very rude. I ended up canceling my groupon purchase because I was so put-​off. If this salon wants to get customers, and especially return customers, I would suggest hiring a friendly receptionist.

I’ve only had my eyebrows waxed, never any of the other services that the salon offers, but the waxing has always been magnificent! Catherine is great at listening to what I’m looking for and I love that she appreciates full eyebrows.

My significant other went here to have her hair done for a local wedding. She made the mistake of prepaying before they did her hair. The salon ran out of time and as a result did not do much with her hair besides 2 or 3 bobby pins. They spend less than 10 minutes on her hair and charged her $ 75 and refused to give her a refund. She spent over $ 200 on this visit and they treated her like dirt. DO not go to this salon if you value customer service and expect to get service for your money.

I’ve been to this salon several times now and always walk out feeling great and looking great. I like that the staff is professional and experienced enough to properly style my thick, curly hair. I saw Marilyn, the owner, last time and was very pleased with the cut and style she gave me.
The salon itself is clean, quiet, on the third floor of a corner space downtown with lots of natural light — it’s a refreshing space to be in. This isn’t your super-​trendy, music-​blasting, chatty-​stylist type of place, and you won’t feel like the stylist is rushed to finish your hair before the next client. And despite the Dessange name, I felt that their prices are on par with other popular salons.