Gross Electric, Inc. & Buehler Decorative Hardware

I wish I would have read these reviews before I wasted my time at this store. I gave this store 2 chances but I will not be back for a third. My first visit I walked around the entire place twice and it wasn’t until I was walking towards the door did someone finally (and very reluctantly I might add) approach me asking me what I needed. I sensed she was not the least bit interested in helping me so I said no thanks and left. I tried again yesterday, walked in the door and the 5 sales reps that I saw standing around didn’t even glance at me, I was the only one in the shop by the way. About 10 minutes later the guy who was cleaning the bathroom asked if I would like him to try to find someone to help me. The guy cleaning the bathroom! We are doing a complete remodel on our home so I am not just looking for a door knob or a light bulb, we have a significant amount of fixtures we are updating. I have taken my business elsewhere and will never consider nor recommend Gross Electric to anyone.

I have never bought anything from Gross Electric. They have a lot of beautiful lamps, but they are a bit expensive.
I called ahead to ask if they could supply me with a couple of light bulb adapters. When I described exactly what I wanted (to fit an E14 base into an E17 socket, male bulb base into female adapter to go into the appliance socket) the lady who answered the phone seemed to suggest that I could get something like that there.
But when I went there today, the man working behind the counter looked up the adapter configuration I was after, and told me that they didn’t carry them. Not even for special order? OK, back home, to buy the one I saw on Amazon. I tried to shop local with this one, but the trip wasn’t totally worthless, because I was able to do some Christmas shopping at nearby PTO Thrift Store and Re-​Use Center. That made up for my disappointment.

Not sure about Gross Electric. Needed a bulb for a florescent light we bought there years ago and they called to say it was in drove over and discovered it had broken in transit. I get that so I asked for the number of the bulb so I could try to find another. They gave me a number — it was wrong — discovered that after I bought one at Grainger.
I worked with a nice sales person — Erin — to get a new light fixture. However when I went to pick it up I had to wait 20 minutes for them to get it in my car and again the 3 bulbs I needed were broken. I think I’m done with them.

It’s really hard to understand how this place stays in business. I think they win the award for the worst /​rudest customer service in Ann Arbor — year after year! I had swore off ever going in there again because of it – and decided to give them a try when we needed another new fixture in our home. I was wrong and nothing has changed at Gross (guess the name suit it!). Still rude and arrogant, and have the highest prices around. Geesh… as a small business owner, this attitude is hard to figure out. Will never go there again.

We wanted to keep our purchases and money local so we went to Gross Electric. It was a frustrating and underwhelming experience. The first sales person that we worked with was personable and informed. When we made our decisions and went back, we dealt with a new gentleman who took ages to do a simple order (45 minutes) and calculated it incorrectly twice — trying to overcharge us both times. He told us that they would call us when our order arrived in their store. I stopped in a several weeks later, spoke to him directly and he said that they were not in yet. When I called two weeks after that, the lady that answered the phone said that our order had been in for 4 weeks and asked why hadn’t we picked it up. I asked if there was a record of them calling us like they said that they would and she said that it was OUR responsibility to check on our order. I’ll be spending my hard earned cash elsewhere.

This business should be renamed «Gross Incompetence.»
They have a reputation for poor customer service which manifests itself in various ways – rude staff; delayed orders; etc.
And the markup on their fixtures and lights is insane – far higher than is typical of other electrical suppliers.
Stay away unless you have money to burn and enjoy being mistreated.

A floor lamp for over $ 1000? Well, it’s a beautiful import from an expensive European country. Some of the wall fixtures, chandeliers, and lamps do fall in a more reasonable price range.
Ok, I’ll just come here for the long-​life lightbulbs.