Enterprise Rent-A-Car

Thanks to Ben the Manager our trip was a success.
I rented a minivan through Costco’s website. When I went to pick it up, I was automatically «upgraded» to an SUV. Great, right? Not for me, the problem with that is that we were driving 600 miles, so gas is FAR more expensive in an SUV. 2^nd problem– the height is too high to transfer our relative from a wheelchair to a back seat. Ben was able to find us a minivan quickly so we could get the vehicle we expected. Why is this so great? Last year we rented a minivan from the Brighton location– same scenario: automatic «upgrade», told them we couldn’t take an SUV and they did nothing to help make it right. I’ll be sure to rent from the A2 Jackson Rd. location from now on.

I’ve rented cars from Enterprise for many years and this particular location for about 3 years now. I’ve always found their service to be top notch (including picking me up and driving me home). I’ve never had any problems with car cleanliness inside or out. In inspecting cars for dings and bumps, they have a measuring tool on their clipboards to determine if a dent is large enough to note — I’ve had marks go either way whether I spotted them or the agent, and either way they’ve erred on the side of not blaming me (calling it big enough to note) when there was a question. I’ve actually learned a few things from agents as well in that pre-​flight check they do with you before you drive away (like what that little triangle next to the gas pump on your fuel gauge is for).
I read through some of the other reviews, particularly the negative ones. As a frequent renter of cars, I think you need to be aware of what you are getting into when you do rent. Locations that are not at airports are going to have a limited selection of cars. What a national web site says is available and what the location actually has can be two different things (though the web site usually says something like «or comparable models») so, sadly, you cannot expect to get the car you think you’re renting, only a car of that class. Even that can be dicey if there aren’t any available at that size — this has happened to me occasionally, and Enterprise has always offered me a free upgrade to the next larger class.
When it comes to insurance, if you want to rely on your credit card company or your own auto insurance company’s promise of coverage, RESEARCH IT BEFORE YOU RENT. Make sure they offer the coverage you’ll need. Personally, I go for the full package from Enterprise. Yes, it practically doubles the cost per day for the rental. Over the years, though, I have been hit twice by other cars — once a bent bumper, the other a broken sideview mirror housing on the driver’s side. I was able to walk away from both of those without a scratch on my wallet, and Enterprise never turned its back on me or treated me with hostility for making use of its insurance. Accidents do happen. At the very least, consider their roadside assistance package if you don’t have it yourself through AAA or some other source. Peace of mind is a beautiful thing.

^the staff was very friendly and helpful, we rented a car and then a truck. I would recommend this place, they have very quick service.

I had rent your car from Ann arbor. I did not select to pay insurance that you offer. I tried to examine the car carefully as much as I can under the condition of your car that not totally cleaned (some dirt some smog about 5.00 pm.) Their service was very nice, everything should be the best and I appreciated that. But at the day that I returned the rental car. I totally conscious enough to say that there are not any accidents at all during my trips everyday. But the officer try to examined that car and said that there were some dimples at the hood beyond the front windshied on the left side. I totally surprised on this. I have never gotten any accidents during this period of rental. What’s a pity I am!!! The office girl said only I need to claim to my insutance. She couldn’t do anything anymore, this is my fault. So I had no more choices. But I want to let you know that enterprise will lost me forever and forever. I came from Thailand, maybe I can not understand everything well enough and why did you take this advantages from me ?
You lost me forever

I rented a vehicle from these fine folks, ask for Alyssa., she will make sure you get the best value for renting a vehicle. She is so friendly and professional. I really felt appreciated as a customer. And they she helped me at the last minute, all with a smile !

Can not begin to express my disgust at this disreputable establishment.
Reserved a truck three days in advance of pick up. Was contacted the day before asking how I was going to pay. When informed they did not take debit cards, I asked about a money order. Was told that was fine with a pay stub and utility bill. Arrived to pick up and was told they had no trucks available. Willing, though unhappily, to substitute, was then informed my money order needed to be at least $ 400. I specifically asked, and was told in the call the day before that the money order needs to be the $ 150 rental fee. This is what I showed up with, expecting to rent a truck, only to be told they can’t help me. Manager would not budge, leaving me and others extremely inconvenienced.
I have never experienced this level of incompetence and uncaring in a company and left angry, upset and screwed. Truly an awful experience, and awful management I wouldn’t wish on my worst enemy. Beware! Get things in writing, or suffer this locations incompetence at your own peril. Shame on this company that they should let this happen. Run far away, to a respectable place. I have never been as angry and disappointed as I was today with these people and this company.

Needed to rent a car for a business trip. The staff were quite friendly and helpful, especially when I needed to extend my reservation multiple times over the phone. Reading other reviews, I wonder if my experience was so good because I was a customer for business purposes rather than personal use. I’ve usually had no problems with Enterprise in the past at other locations, and this one is certainly no different.

I’ve never been a fan of Enterprise. They’re focus on the upsell goes too far and makes the customer experience there painful. Its one thing to offer insurance or an upgrade and highlight the benefits, its another to try and sell something by trying to scare or guilt someone. And once a customer says no to the upsell, does it really make sense to argue with them? Only used them because my insurance uses them. This experience was a reminder of why in my personal and professional life, I use anyone but Enterprise.

I was in need of a vehicle for a few days and I figured if I had to pay for a car I would get what I wanted. The insurance company was covering a small compact car, I’m almost 6 ft therefore I was NOT going to be comfortable in their compact or standard size, I was going to pay for extra for comfort so I decided to get the latest and greatest. I asked the Enterprise in my area if they had the new Lincoln MKZ, they said they didn’t but the Ann Arbor store on Jackson st. did. I called, Spoke with Amy (DM) and was informed 3x that they did indeed have that particular car. My husband found out how much it was and was upset with me, but as I said earlier, if I am to pay I should pay to be comfortable. I paid someone to take me to the store just to find out that they DID NOT have this vehicle, they had a Lincoln MKX which is a SUV, I DID NOT WANT A SUV, I stated that when I spoke to Amy (hence3x conformation). Agreeably I was upset and VERY DISAPPOINTED. Instead of giving me what was agreed upon they tried to get me into a Malibu or a Camry. Now why would I pay someone gas for a regular car that I could have gotten at ANY other dealership and or my local Enterprise? Needless to say I took the SUV, I had no choice I was there with no vehicle. I had it for three days, it was clean, nice and it was a gas guzzler, it cost me almost $ 100 in gas because it has to be back at the same mark from whence it was given. And to add salt to injury upon returning the vehicle I was asked about the customer service and I said I chose NOT to respond, that is when the manager, I believe her name was ERIN disrespected me by saying that I WAS NOT promised the car I asked for, and that they gave me what I wanted therefore I should not have a problem. I informed Erin that i asked for a CAR (MKZ) NOT A SUV (MKX), two different vehicles. I tried not to entertain her with an argument but she was persistant, that is when I said that I could have gotten an SUV from anyone, why would I come to themn for what I got?! She said that «I was wrong that they are the only Lincoln dealership in Michigan» I looked at her and said” BYE”! SHE WAS CLUELESS, I now see why they receive bad marks. The only brightness was the gentleman who retrieve the vehicle, I dont remember his name, but he was the only one who actually cared that I was unhappy. I work in a hospital and believe I have spoken of my experience and the lack of Customer Service.

The car I did get was fairly dirty from previous renter, but that was the least of my worries. This location was the most helpful for me this go-​round.
I do feel like I’m still grading on a very curvy scale.

Got two rentals in the past 3 weeks to take on road trips to the east coast. The first was a Fiat 500, which they saved for me since I was considering buying one. The second would have been a Yaris, but when I arrived on site they only had a Chevy Malibu. While this would have been more comfortable, I was aiming for higher MPG’s. I told the manager, Erin, and she suggested that I take the Malibu for the afternoon and come back later to exchange it when a few more people were due to return their rentals (note: apparently on fridays you can get the largest selection of cars if you rent in the afternoon). Anyhow, when I came back two hours later she hooked me up with a Prius. I was not pressured to buy insurance or any extras. The seats are a little stained (looks like coffee), but really I have nothing bad to say about these guys. I’ll be going back next time I rent. I did not really interact with anyone else, but Erin was very helpful.

I recently went here to get a rental that Ford was paying for while they did warranty work to my daughter’s car. They seemed nice, but as it turned out they are liars. I was in a hurry, so I did something that I shouldn’t have done and signed papers without reading. But I asked what I was signing and they actually lied to say that I was declining the additional insurance when, in fact, I signed to pay $ 14 a day. I had to sign 4 places and each one was a lie when asked what it was. I won’t go into the hassle my experience was, but I hope to not go there again.

I recently got a rental car from this location. The staff was pleasant and helpful, although I didn’t love being pushed so hard to buy the insurance that I didn’t need. But the car that I got. YUK! It was filthy. Outside crud I don’t care about, but inside … I didn’t want to touch anything. I don’t know what type of stink the previous drivers left, but someone tried to cover it up with awful air freshener. I had to drive around with the window open… IN FEBRUARY!