Broadway Auto Services

Hands down the best auto repair shop I’ve been to. I got a 2012 Accord and it’s either I got overcharged by official dealership or given the wrong information about my car. Came here to fix my brake, and when I called back a couple months later due to a problem, they changed the brake without charging me a single cent. Whenever I come back for service they will also throw in a couple of free repair or checkups here and there. Definitely one of the thing I’ll miss when I leave Ann Arbor.

Had my brake pads replaced here. Service was really quick. They replaced brakes for all four wheels in two hours. Price was pretty reasonable as well.

I went there to change my tires and check my car. They were great, very fair and reasonable price, unlike other places, they would rip you off. The thing I really like is they would take your car in immediately, you don’t need to wait so long like other auto shop. I like this place.

I changed oil and breaks there, the boss gave me a good discount that made the whole price much cheaper than the others. And the work were well done.

My serpentine belt fell off due to worn water pump bearings on the way to a Michigan football game coming from out of town. Thankfully this shop was close by and open! The workers were friendly, and they replaced it while we were at the game all for a good price! I would highly recommend them if you’re looking for good, quick service at a great price!

Scheduled an oil change today. They were quick, thorough, and had me on my way before my lunch break from work was over. I highly recommend this company and will be returning for future service.

Came in to get a headlamp bulb replaced, after trying on my own and failing. I even broke clips on my fender in trying to replace the bulb myself! They told me to come in when I called, said it would only be $ 10 to install the bulb I already had. They took care of me the minute I drove in and installed the bulb and replaced the clips within about 15 – 20 minutes. I was charged exactly what he said — $ 10. I was amazed since they still replaced the clips I broke, and clearly did that for free. They are great, I was highly impressed!
Only reason for 4 stars out of 5 is because I came in with a very straight-​forward problem with a relatively easy solution. I personally don’t know how they are with diagnostic work or an unclear issue, but I have confidence to try them again when I have a mystery issue.
I was very happy and I will definitely trust them for my next car issue and recommend them. They did great work with very personable and honest staff.

I got my serpentine belt changed here for around 150 dollars. The new belt squeaked horribly and even after using belt dressing on it still made this obnoxious noise. Two weeks later the belt snapped. This was supposed to be a new belt, it isn’t supposed to snap! They must have either installed it incorrectly or installed an old belt while charging me for a new belt. I took it to a different mechanic who only charged me 90 dollars to install a new belt. I’ve been going to this place for 3 years but doing shoddy work is inexcusable.

Cannot be trusted. I went in for an oil change and was told I needed new front brakes, an alignment and new tires. It turns out I did need new tires and it’s always good to have an alignment when buying new tires but after having my car inspected by other mechanics in the area, they all said my brakes were completely fine and probably good for another 25,000 miles. It really irritates me when auto places try to rip people off like this. I would not go here again. It’s probably fine for a simple, fast oil change though if that is what you are looking for.

They have been great! every time I had a problem since I found them they have fixed my car quickly and great competitive pricing. I’ve had plenty of cars in my life and you pick up some things, the manager has done right by me every time so has their front desk. She is great too. I recommend them to everyone!

I have bought my car from Broadway 6 months ago and have been bringing it to the Broadyway Auto Care since then. The car was told to be in a good condition, however a few months later it started to have issues. I have been misinformed quite frequently and charged a lot for any repair. Most of the malfunctioning were related to one previous problem and it clearly showed that they didn’t look enough, or didn’t tell on purpose. My car had a metal to metal friction problem in the brakes, which is very easy to spot but they didn’t care about it. They made up issues and solve them quite frequently too. They change the parts that don’t need changing such as car window with a used one and charge as if it was new. It might not deserve 1 star, but do not be fooled by the high rating this place has. There are way better and friendly auto repair services in Ann Arbor.

Officially can’t be trusted.
Took my car in cause check engine light is on. Man complaining about being over charged when I get there.
Get a call the next day, my coils are shot and in order to fix coils I need to get a tune up. I just got a tune up in the fall and I told them. They are adamant I have faulty wires and need tune up on top of coils.
…when I get there to pick it up another man is complaining «I don’t understand why I need the tune up to fix the coils, and why do I get charged labor and a diagnostic fee»
Uggh, they pulled the same scam on 2 guys and had them pick up at the same time. Find someone you can trust. STAY AWAY.

I’ve had so many terrible experiences with car places in the past that I hate the thought of taking my car to anyone anymore. Being in any car service place is a stressful experience for me. I’m always expecting them to try and take advantage of me, sell me things I don’t need, or overcharge me. I tried Broadway Auto Care because of Groupon, and they took really good care of me. They took my car right in when I got there and had it back to me within an hour. I fully expected them to try and sell me additional things, but they didn’t. The girl at the desk was friendly and it couldn’t have been easier. I’m so happy with their service and they have earned my trust. I will absolutely return to them in the future.

Came in at a random time because a piece of my bumper started dragging along the road as I drove into AA, and I was welcomed and helped right away. The service and communication of the people were fantastic — they sent a gentleman outside right away and bolted it up right away in the cold. They wouldn’t let me pay for it either! Has that old-​style feel where you feel you’re really being taken care of and you can always rely on them. Going back for any future repairs.

I have an old poorly-​maintained used car which sounded like it was on the verge of dying. Broadway Auto Shop was able to diagnose the issues (multiple parts were near-​failing), fix it at a very reasonable price, and get the car back to me within a full business day (saving me money indirectly because I was able to return a rented car earlier). In addition to the critical issues, they found some other non-​urgent issues (e.g. a very noisy door) which they fixed for no extra charge.
Furthermore, the owner and staff were all very communicative throughout the day. I requested and got phone calls which relayed their measure of what the problems were, their evaluation of which ones were urgent, and they broke down prices for me in terms of parts vs. service costs. I appreciated the extra information because it allowed me to google the problem and confirm that it fit with what was happening with the car.
And of course, after I got my car back it ran much, much, much better than it did before.
Honestly it’s nice to establish a relationship with an auto shop and feel like I can trust them for competitive prices and honest opinions.

My experience here was a total joke. After keeping my car for a week with little communication they told me they couldn’t fix it and to come pick it up. When I tried to pick it up the first time it was offsite and the manager said that they might be fixing it now, they just need more time. This was a horrible inconvenience to arrange rides to the garage just to get turned down when they knew I was coming. Two days later they still couldn’t fix it and asked me to pick up the car, again. This time it wouldn’t even start because they had run it out of gas. … Their solution was to tow it to a dealership in a couple days, get a diagnostic, then take it back to their shop to do the work at a lower cost. No thanks. I suggested they tow the car at their expense for my multiple inconveniences. Didn’t happen. They told me I should be thankful because they put a can of gas in it. Not feeling so thankful. Avoid this shitshow if possible!

Considering it is so damn hard to find a good mechanic/​shop these days, I can’t have better words for these guys… I had a few problems with my car that had been sitting around for months and I could not jump start it… I called AAA (since I had replaced batteries 6 months ago from them) and all they had to offer was to say that they wouldn’t provide me service, since my car doesnt have valid plates… !! I didnt know that AAA has started lobbying for MVD… anyway…
so I started looking for a mechanic and found these guys online (hail google maps !)… called them to see what they could offer me (towing, jumper etc) and they sent someone over in literally 5 mins… Abe came over and jump started my car, looked at it and said that it is in good shape… and he was almost about to leave (without charging me ! first good sign of an excellent customer service. dont lie about (non-​existent) problems, and he didn’t !) … I insisted that I still would come over to the shop and get things checked… so I followed him over to his shop… it took them about 10 mins to change oils and that sort of general maintenance… (again, very genuinely told me that the car was absolutely fine and didn’t try create artificial work for himself !) … and then he charged me some minimum amount for road-​side assistance and routine maintenance…
I dont want to say that you dont get good genuine service these days, but good-​genuine-​cheap-​quick service is almost an impossibility in the area of mechanics… (trust me, I am a mechanical engineer and I have seen so many mechanics lying about some non-​existent problems to fool customers and earn free money)… not at this place… all in all, genuinely impressed and satisfied with the service and work…

I’ve gone to this place three times so far and have been happy with the quality of repair done on my car. The mechanics seem to know what they are talking about, and can explain the procedures clearly. Prices are reasonable and sometimes competitive.
The only downside is that they are not good about calling back customers. It always takes a while for me to figure out when they will be done working on my car, and sometimes they will forget to tell me that it is finished.