Bluemercury

This review is for their waxing services only.
I went to see their waxer for my eyebrows and they turned out phenomenal!
With that being said, I booked a brazilian appointment, and have never regretted an appointment more. I’m used to going to European Wax Center, prior to moving to Ann Arbor from Chicago. They use hard wax. Less painful, overall. Well, the Blue Mercury waxer decided to use a combination of both hot and hard wax. Apparently depending on where in bikini area she was waxing.
Keep in mind, I hadn’t been waxed for about a year, so shaving and all that had messed up my growth schedule. I knew it was going to hurt. But the pain and seemingly lack of experience was what prompted this review. Positioning for waxing was rudimentary and application was extremely poor. She left me bleeding in spots, burned a bit and with 25% of my hair still intact. I had to shave anyway, so what the heck did I spend my $ 65 on???
If you value your money, time, and pain, do not go to the Ann Arbor Blue Mercury. Basically, she’s great with brows and shit with other waxing.

I hit up Bluemercury for the first time yesterday as I was in need of product after a lousy experience at Sephora (see my review). I was ready to be accosted by sales staff based upon previous reviews but someone must be listening because I had quite the opposite experience. It just so happened that I unexpectedly ran into a friend in the parking lot so we went in together. We were greeted as asked if we needed help to let the staff know. Friend and I chatted away then I really did need some help so I asked and staffers stopped everything to assist me. Staff was extremely knowledgeable about all the brands I was interested in purchasing (Laura Mercier and Nars) and helped me pick out what was needed as well as match a LM holiday special lip glaze that is no longer made. I did go into the store to purchase Hourglass products but was informed this store does not carry the brand. Took off one star for not carrying the Hourglass brand. I will be back at this store. I had a really nice experience.

This sales style of this place is pushy to the point of being accosting. You walk in the door and are immediately pounced upon (which is impossible to avoid given that it’s usually empty). They try to sell you a particular brand. When I went to pay, it got worse. First, the coupon I had with NO EXPIRATION date was denied. The person said it expired the day before. Then, proceeded to walk me over to another display to do ANOTHER pitch for something I said I wasn’t interested in. I said a few times, politely, that I was fine /​not interested. Finally, I said I had to go. Creepy place. Feels like a satire its such awful service.

This is a convenient place to purchase Bumble & Bumble and Kiehls.
However:
You will most certainly have to deal with repeated sales pitches for products you are not interested in. It is a relatively small store, and there’s hardly ever any other customers, which makes it impossible to shop independently and privately without the sales staff watching you or following you around. Even if you know exactly what you’re looking for (which I always do), the sales reps still bombard you with annoying questions like «what is your skin type?»
Advice to the sales staff: Please let me shop in peace. If I need help or have questions, I will approach you on my own initiative.
Advice to shoppers: Do your product research ahead of time and know what you are going to buy before you even walk in the door. Go directly to the products you need, and purchase them as quickly as possible. Do not linger or browse. This is a get-​in and get-​out type of situation.

Customer service is off the charts! The staff is amazing. My daughter, 15, gets waxed here and will not go anywhere else. They do a great job and make her feel comfortable. They have several lines of skin care, makeup, hair care, etc. They are super knowledgeable on all of them and have great tips and suggestions. Blue Mercury is an absolute wonderful addition to Ann Arbor!