Bill’s Van Service

I booked with this company over a month ago, received a prompt confirmation concerning a pickup this coming Tuesday. I decided I should double check the confirmation… didn’t want to be panicking at 4 in the morning. Only to get an email saying they are out of business.
No notice, no email!

Stop calling them. They are not returning calls and apparently have either gone out of business or are functioning at a low level. Sad, they were a great company for the level of service and price.

Like other recent reviewers, I’ll start by saying that I have had very good experiences with Bill’s in the past. However, I made a reservation for my outbound trip about 2 weeks ago for a random weekday night and received an answer saying that thy were all booked. I then made another reservation for the inbound trip and never heard back. When I called, I received a recording saying please make a reservation online.
I’m not sure if they are going through some organizational/​technical issues, but they really need to be more clear about the reasons for why they have been non-​responsive. Many people are quite nervous about airport travel so it doesn’t take a whole lot to lose trust built up over time. I hope this is just a temporary issue but I’ll stick to other sources until I hear good things again.

i have used Bill’s Van Service since 2012 and had nothing but praise for their responsiveness, friendly drivers, and ability to be available ²⁴⁄₇. Unfortunately, after putting in a reservation to an d from the airport 11/​12, i did not receive my customary confirmations. I called on Saturday, I e-​mailed saying I needed to know, but got no feedback. I ended up driving to the airport, believing that their service had been. discontinued. when we returned on Wednesday, we went straight to our car and drove home. later, I noted SMS and voice mail telling me the driver was waiting and then they sent me their bill. The good will they built up evaporated as I melted down with their driver/​manager over their explanation. Suffice it to say our business relationship has terminated and I won’t be recommending Bill’s. of course, they probably won’t be recommending me as a prospective client, either. Too bad all the way around.

Great Service! Rob called me to alert me he’d be a minute late. Best way to get to the airport !

AWFUL! I booked a car service online, never received confirmation. Had to call Bill’s day prior to arrival and confirm myself. My plane got delayed, then eventually cancelled, when I called Bill’s to let them know, I was rudely told «We have a 3 hour cancellation and I already sent someone to the airport, we’re charging your credit card.» I wasn’t even able to explain that the whole reason I was calling is just to make sure no one waits around for me. You can charge my card, I don’t want someone thinking they left me at the airport. Although, I am not sure why I give Bill my flight info and plane arrival if he isn’t going to check to see if the plane was arriving on time. I had no problem with them charging my card because I cancelled with less than 3 hours, but to be rudely told that I should have called earlier (I didn’t know my plane was going to be cancelled!) All around rude service. I will not be using Bill’s ever again!

Best customer service I have ever experienced in a taxi service. My flight was late, all messed up, and I couldn’t have asked for someone to handle it better. Bill took care of me personally, thanks Bill!

My driver was a woman and she was wonderful! So kind and funny and perfectly on time. Very happy with the service to the airport. Cheapest service I found as well. Will definitely be using this service again!

Custom Transit used to be the best Ann Arbor/​DTW shuttle in town. I used them for several years and found them excellent – on time, nice vehicles, good drivers, always at the airport waiting for me upon arrival. Then things started to go downhill. No one was waiting for me at the airport. After several phone calls and being assured they were on their way, a taxi picked up that didn’t know where I was going or how to get there. Come to find out, Custom Transit sold to a taxi company – they might even be out of business now. Along the way, I found Bill’s via Unilocal.I’ve used them twice now and they have been excellent thus far. Waiting for me at the airport and in text communication with me to let me know they were waiting, and to ensure I knew where they were. On time (actually early) to pick me up when I needed to go back to the airport. Clean vehicles, nice drivers, and incredibly low prices. I wouldn’t use any other company. My only constructive criticism is that they should improve their website, particularly the form they use to accept reservations, and the form e-​mail they send out to confirm a reservation (attach directions and contact information). Customer service is excellent as well; prompt reply when I needed a copy of a receipt.

I’m writing this review in retrospect after having a terrible experience with a different taxi service. Thinking back on when I used this company last, I can assure that not only did they provide fantastic customer service when I called to book a reservation, but their driver showed up right on the dot. Not to mention, great prices. I’m certain this will be my go-​to taxi service for the future.

Great service and Bill (my driver and owner) was very friendly! Their communications were good and also came on time despite my flight being delayed.
I will definitely be calling them again when I need to a cab to go from Ann Arbor to DTW or vice versa. It’s also a good idea to book a reservation ahead of time so a cab will be reserved for you and don’t forget to check out their share ride forum on their site, that can really help save some cash.

On time. Clean van. Safe driving. The phone rang and he didn’t answer it. Plus a great rate to the airport.

I am very pleased with bills van service!
they’re MY guys now! picked me up right on time in a sparkly clean van and got me to the airport with no problems ! and the price can’t be beat!

Excellent service at an incredible price.
I booked a ride to the airport at 3am. The driver called me at 2:55am to let me know he had arrived, but told me to take my time.
The van was in great condition inside and outside. The driver was very friendly and professional.
Very smooth ride.
The only downside for me was that in order to book, you have make a reservation online, which includes giving your credit card information. This is somewhat unusual. My experience with booking taxis has been that I call to book and they don’t require a credit card. In any case, this is only a minor inconvenience.

Cheapest, best, friendliest, most efficient airport ride between Ann Arbor/​Dexter and DTW.
I have used Bill’s Van Service a handful of times now, and I will be returning to and recommending them.
Most recently, I ended up in a jam and needed very last minute service from
Dexter to DTW. My call got returned right away, my concerns about price and scheduling were addressed promptly and professionally, the service was great, friendly, appropriate at all stages — from online to phone to driver. Cheerful luggage help, safe driving, good humor, arrived right on time, took efficient route, got us there quickly.
Perfect service. It had been a stressful day, I was starting out on a long journey, traveling with a kid, and Bill’s Van Service actually made my life easier, which I really, really appreciated. I not only got to the airport easily; I got there feeling less stressed than when I started out. Now that’s worth a good tip! I handed one to the driver, and I’m writing this review as a tip to other passengers.
We also had great service from them at crunch winter holiday time, as well as other random times.

There are many options for airport transport from Ann Arbor. I trusted Unilocal’s reviews to help me decide. This was the first time taking a taxi to Metro and it was great. They picked me up early even though it wasn’t in their official vehicle. They explained they had a flat tire on the road and would tend to it later. They didn’t want me to be late. Both the owner Bill and the driver was there. It was a nice car but had the aroma of recent cigarette smoke or the driver or Bill was a smoker. I’m really sensitive but it didn’t bother me too much. If the official transport vehicle had the same problem, I’d think twice but I understood this was not their company vehicle. It was not the case. They were extremely prompt at the airport for my return in their marked vehicle which was clean and did not smell of smoke. They called me as soon as my plane landed, and was right where they said they’d be. Took my luggage from me and provided great conversation. Will not hesitate to use again.

Like the other reviewers have noted, this is the cheapest cab ride in Ann Arbor (besides the AATA, which has very limited hours).
I called the night before to book the cab, asked for my driver’s name – Dave, and he was awesome! Dave mentioned that he was a truck driver before driving cabs and made me feel comfortable despite the horrible weather conditions. He even offered to drive me to Indiana :).
Thanks again Dave for being on time and calling to let me know that you were running 1 – 2 minutes late!

I have used Bill’s Van Service to go to and from the airport more than a dozen times and it has always been a wonderful experience!
I’ve met most of Bill’s drivers and they are all trustworthy individuals that you feel very safe with. Every pick-​up has been on time (including early morning and very late at night from the airport) and in a clean vehicle. I really appreciate how they track your flight and let you know that they have reached the airport so that when you land you know you can head straight home.
Also, if you are traveling in a group the same flat-​fare applies (with a small amount added for different drop-​off destinations if you’re heading different places).
I would recommend Bill’s Van Service to everyone. It’s a reliable and friendly family company with great service — and it treats customers right!

I have used Bill’s Van Service 4 or 5 times and will continue to do so. The drivers are on-​time, are friendly, help me with my luggage and never hassle me about paying with a credit card. The PayPal service sends a receipt directly to my email making it easy to expense the ride. The flat rate price to the airport from Ann Arbor is half that of a cab and I always get a private van. It is also easy to make a reservation online in advance.

The best Ann Arbor to DTW airport service I have found. They’ve got a great price, drivers are friendly, on time and communicate really well. They’ve always helped me out – when I have flight changes, or needed to take a child car seat round trip. The best!