Starbucks

I am still so impressed with the Starbucks Corporation. The credit card machine was temporarily not working and I didn’t have cash. Starbucks gave my three year old a complimentary organic chocolate milk and cake pop! That’s great public relations & keeps me a loyal customer. Great customer service!!!

So incredibly slow. 20 minutes for a coffee and that’s after waiting in line to order.

Love the ambience, there’s a lot of old fashioned woodwork at this branch. This is the most charming Starbuck’s I’ve been to. I spent over an hour seated comfortably there on a Sunday night playing a board game. The coffee was good and the service was cordial and friendly. Better attitude among employees than I’ve seen at any other Starbucks. No one rushed us out at closing, or seemed to be annoyed at our presence. Too bad it’s so far. Andover’s got class!

Hi Starbucks your cold drinks and hot drinks are amazing I only have few problems. You should lower down your prices and make more space in the place otherwise everything is good.
Thank you

Incredibly inefficient, impolite, lacking typical Starbucks courtesy and quite slow. We order the clovers very often and we are always made to feel as though our order is a hassle. One time, our coffee even sat there getting cold as a barista went to go count money, another stood nearby chatting with the person on the espresso machine. My boyfriend had to go around and grab his own lidless coffee.
They are often out of the special blends (kind of funny because those are the most expensive, wouldn’t they want to stock them?)
Furthermore, when I have asked for room in my cup, I received it so full it splashed all over the counter. Not an ideal situation for someone who has yet to have their first cup of coffee.
I truly hope someone steps in and saves this location, it is the closest clover location to us and we love the company overall (and ALL of the other stores we frequent.)

The new manager if this location is so on top of things! She really makes you feel welcome and is pleasant even when the store is clearly very busy and she is juggling many other drinks and tasks.
The staff are all like able and seem to mesh well together, and they make a mean latte! Jesse always greets me with a smile and many of the staff always remember my drink. Emily has even had it ready for me before I paid for it before! This location is great! –if you can snatch up some prime parking :)

OK, I guess sometimes things get fixed, and I have to give the team here credit. This place is back and running as it should. I’m back as a regular and really enjoying my coffee here. The staff is fast and efficient, and there mistake rate is way down. Well done.

If you want inefficient baristas then come to this location. Worst one I’ve ever been to and I’ve been to many many other locations.

As usual, very friendly service, but it is usually impossible to find a seat because of the inconsiderate, table-​hogging patrons here. My wife and I have often walked in, assessed the dismal availability of seating, and walked right out without ordering anything. I enjoy coffee brewed in the Clover, and I like to drink it from a porcelain cup, while I am seated. I wonder why I even bother with this location anymore.

Good when you can find a seat, but often mobbed.

One of the only real coffee shops in town. Though not a good sigh !
It is always busy and happening here which is nice to see it busy. But it can get cramped and tight.
This Starbucks could use some updating to enhance to experience. Not the most modern or cleanest.

I love This Starbucks! I’m a daily fixture here. Friendly employees and great service.

I’m actually pretty upset about my most recent experience with this store. My co-​workers and I generally make Starbucks runs to this locations since we’re about a 7 minute drive away. In the past, I haven’t had any issues but today they managed to screw up an extremely simple order. My co-​worker made the run and had a piece of paper with (legibly) written out orders. Mine was a venti non-​fat cappuccino. Somehow they managed to screw that up and gave me a non-​fat Frappuccino. I don’t even know what flavor it is and a flavor isn’t specified on the order sheet… did they magically pull it out of a hat?
On top of this, I’m diabetic and just looked up the nutritional information for a vanilla frappuccino (which I’m assuming this is)…31 grams of sugar. Send me to my deathbed why don’t you.
I understand that Cappuccino and Frappuccino look identical but for god’s sake, read the order sheet. We already made it dummy proof.
Not to say that I wouldn’t return to this location seeing as it’s the closest one, but I might write my orders out (should I ever have to do that again) in BIG. BLOCK. LETTERS. just to ensure proper results.

I’m not just a fan, but rather a devoted fan of this location and the staff that works here.
I frequent this location almost daily, sometimes stopping quickly for a takeout order, sometimes dropping by to stay awhile to chat with friends or read the paper.
This location is one of only a few stores to offer the clover product line (a high-​performance, french-​press process). My favorite is the hazelnut sumatra, It is worth the trip, and the reason for my daily visits.
This Starbucks is friendly, comfortable and is located adjacent to a Bruggers Bagel Shop. Customers move, quite freely, back and forth enjoying both a beverage and a breakfast sandwich. If you’re in the area, stop-​by and try it, you’ll like it.

This starbucks is slightly better than average. They have a clover machine which is nice. I give 4 stars because I haven’t ever had a problem at this one and gone 5 or 6 times, but I pretty much only get an Americano which is hard to screw up.

If you haven’t had a Starbucks coffee you must live under a rock… so this is not a review about the coffee but about the location and its service.
This Starbucks in Andover is always busy, basically because of the location to Philips Academy and it’s the only one in the town… And no matter if it’s snowy, rainy or sunny outside it’s jammin’! Even tho they are busy the line moves pretty well. I have always had service with a smile, which sounds corny, but it’s relevant if you are having a Meh day. Coffee is always good and exactly as you order it. They are always stocked with the condiments (is it called that for sugar and milk?) and it’s always clean. The location’s atmosphere is good too. a good mix of families, students and adults doing their own thing… seating at both ends and a bar. i’m a Starbucks whore, but I give props to other companies brewing coffee that isn’t shit like Dunkin’ Donuts. Where they screw up my order every time and it tastes burnt or watered down. No thanks DD. Hip hip hooray for S’buck!

Starbucks is the coffee equivalent of an airport terminal: they all look the same, they all have the exact same features, perks, and amenities and you are meant to forget where you are and stay comfortable on you trip. Keeping that in mind, all Starbucks everywhere should rate the same. I would give this Starbucks a bump because they were really nice and unlike in New York, there were no homeless people living in the corner. My family and I stopped into this particular location to pass the afternoon and play bridge. No one bothered us or tried to stop our card game so it was kind of awesome.

As I’ve said in a review on another Starbucks location, I give Starbucks 4 stars in general and then take away or add depending on my experience. Why did this location lose a star? I’ll tell you. When I order an iced coffee, DO NOT put it in the queue for the barista to pour who’s already got seven lattes she working on. I waited 18 minutes for my iced coffee which takes approximately 18 seconds to prepare. Finally, I lost my patience and asked the cashier if my order had gotten lost in the shuffle. She apologized and poured it herself. Why couldn’t the cashier just have done that in the first place?! They pour the hot coffee, why not the iced? Is there special training required to pour iced coffee? I don’t get it and this is not the only location this has happened. I actually submitted feedback via
I was so annoyed by this.
I was going to knock off two stars for the inconvenience and annoyance, but I kept it to three because the place was mobbed and the baristas were clearly working their butts off trying to keep up with the orders.