Queens Dry Cleaners & Laundromat

Wow! This place has lost two pairs of our pants and they blame us for losing them. They also refuse to offer any type of refund. Their customer service is HORRENDOUS. I would not recommend this cleaners to anyone.

Laundry and dry cleaning. Impressive quality of work. Picked up husband dress clothes for work. Very nicely done. The creases in shirts and pants was terrific. Great prices as well.

I was lured into coming to this place by initial low prices on alterations. However, after taking my alterations there on a regular basis, the prices started to rise. The issue I have with this is they refused to tell me how much the alteration will be or even give an estimate of how much it will cost, claiming they do not know until they do it. Really? That is interesting because every dry cleaner I have ever been to gives me an estimate on alterations or a price outright if the alterations person is there. On my latest visit the alterations lady was there and her and the apathetic, catty cashier girl claimed they had absolutely «no idea» how much it would cost. The problem with that is you drop it off, you come to pick it back up and find out the price is outrageous and you don’t want to pay that much… then what happens? Do they get to keep your garment? So, I dropped off 3 dresses and was confronted with a $ 70 alterations bill. One dress simply required the waist to be taken in and I was charged $ 25 for that. So, when I expressed that I was displeased with the price the catty cashier girl simply rolls her eyes, kind of laughs and just looks at me like «Are you going to pay or what?» I’ll tell you what I’m going to do… I’m going to find another dry cleaners to go to. I’m going back to Kim’s One Hour Dry Cleaners because I can do without the cattiness, they give me prices before doing the alterations and they are much nicer.
UPDATE ~ After trying on the «altered» dresses I discovered the following: One dress was taken in too much and is now too tight, one dress did not appear to have been worked on at all yet I was charged $ 25 for «alterations» and one dress was done at least 75% correctly, but is still not tight enough. Horrible…

One rude employee can ruin everything! I was using their service for a several month and everything was great until last time. A returned a couple of items to be redone and a jacket to be sewn since it was not done in the first place. I received a slip which clearly indicated that I owed $ 0.00; however, when I came to pick up my items again, I was told to pay additional money. When I refused, the guy pulled the jacket from me an told me to pay or to leave without a jacket. When I refused to leave he said he would call the police which I agreed on. He told me that I could spend the entire day but still will not get my jacket. He was unbelievably rude!!! I asked if I could talk to an owner ad suggested that I look it up online. Other employees heard us but nobody said anything. They looked scared. That said, I won’t go there ever again and make sure none of my friends does. Good job being rude!

I have been using Queens for yrs too. But recently, they screwd up my husband work shirts, and just this week I asked for lite starch, they said I asked for meduim. The shirts were like boards… I asked them to redo, and she wanted to charge me again, so I put my foot down and said no… Well I pick them up to day and the were no different, stiff as a board!!! they didn’t do any thing to them I’m so mad right now.
THEY LOST MY FAMILYS BUSINESS…
Will not recommend to anyone anymore…

They are the best dry cleaner in town. All staffs are very friendly and helpful. I was never disappointed with their service. The thing I like the most is the price. They have been keeping same price over 10 years. I would definetely recommond this place!

I have been taking my laundry here since the beginning of the summer. All was going well until I got my laundry back last week, and several articles were missing. They were small, but still. For $ 2/​pound when there’s a place downtown that’s $ 1.35/pound, I’d expect to get every article of clothing I dropped off back, so I’m going to take my business elsewhere. Use at your own risk.

In my profession as Realtor, I wear pressed shirts and slacks nearly every day. I have been taking my laundry to Queens for many years. I find the buisiness well staffed, freindly and efficient. Personally, I like that I can drop my laundry off early in the day. This is my favorite dry cleaning spot and I’ve tried several!