Apple Store

Attempted to visit the Apple Store at the 5th Avenue mall. First! Both my wife and I were wearing a mask. Second the security guard physically blocked me from walking to the entrance and directed me via a hand gesture to two young boys behind a partition you’d find at an airport TSA security check point. No one else was anywhere near.. My wife and I were standing in front of the security guard and these two little man children discussing getting one iPad repaired, purchasing her an new iPad for her and trading in a Mac Book pro for an updatable new replacement. I’m hard of hearing and use hearing aides…so we talk loudly…I know these people heard our conversation but choose to ignore or tune out what we were talking about. This boy had an alpha male type personality. Questioned me. I’m here to talk to a salesman.. probably should have said person? Are you a salesman I asked. No he said. He said, “I want to know why you’re here”! I really got spun up with this little man boy disrespecting me, a 6 foot 200 pound elder! Can’t find a supervisor using an internet search… so if someone at this store does investigate the loss of a good customer… remind him…he was the customer that said, “you know what? Fuck this we’re leaving”. To bad there isn’t another Apple store in Anchorage!

Calling this Apple Store on the phone is a nightmare. It doesn’t matter what question I ask them, getting an answer is almost impossible. I called to see if they had a dark blue wrist band for the small Apple Watch, after asking me 5 questions about my simple question and finally saying let me triple check I asked to speak to someone else … He was worse. Oh and if you have a tech question. FORGET BOUT IT … Even if you are trying to set up an appointment at the Genius Bar .
If you are wondering about the one star it’s for the usually excellent and friendly service I get when I have the time to go into the store.

Went to purchase a all in one docking station for my Applewatch and iPhone 6 & had such a wonderful visit, everyone there is super friendly! It was pretty busy but that didn’t bother me. Thank you again :)

Excellent people working at the Apple Store! They really want to fix problems and help you leave happy. The vibe is palpable every time you visit… calm, cool, fun.

Pricey, yes. But you got to admit, Apple is pretty reliable.
Minus weekends, try not to go to Apple on weekends. Too many people, too many problems, too much waiting, no one got time to waste around their weekend like that. Make an appointment for a weekday, way more of a personalized feel.
Between my husband and I, we both currently have Apple iPhones (the 5s and the 6 plus), Apple laptops (the Air and the Pro), an Apple iPad and an Apple TV. Any time I had a problem, issue, question, Apple was able to either fix it, address it or answer it. These are super some highly trained and highly knowledgeable individuals who are passionate about their company and servicing their customers. I haven’t met one that didn’t have an up beat attitude either!
If you have Apple products and you have not taken advantage of their workshops, programs or training sessions they offer, I highly, highly suggest you do. They even offer youth programs free for kids including workshops, ‘camps’ and they even do field trips for classes. But their workshops can teach users the basics of their products such as personalization, how to enhance their photos, create movies and share their creations with others.
Check your local Apple store around you for various sessions to partake in. Maybe get a good discount on one of their refurbished items. Or take advantage of their numerous financing options. Who knows, you might even qualify for a discount. Regardless their products and services are worth every penny.

Been here a few times in the past while in the anchorage area. From my experience dealing with employees here it hasn’t been as expected of apples standards. They were kind of condescending asking for help. It was out of their way when it wasn’t busy at all. Even after completing my transaction worker tells me he will email my receipt yet he was in a rush that he probably entered the wrong email address. The only good thing about buying things here is there’s no sales tax. I’d rather go elsewhere like say, another state to do my shopping at. Portland was great. Just stating facts!

Set an appointment to check out the new watch. Arrived 15mins ahead, was promptly checked in and was introduced to «CC». She took me through the myriad of options and allowed me to try on different variations of straps and watch types. Extremely pleasant and helpful. Great experience. Store was not too busy at 6:30 on a Wednesday night.

Horrible service, I had a iPhone 6 plus I bought a while back, and it was still under warranty and I started having problems. So I requested for a replacement phone, very rude store manager, I spoke with. Threatening me saying I don’t even have to serve you at all, I can make sure u never receive anything, saying can’t replace the phone although still under warranty, after on the phone with Apple 1800 number a few times stuff got straighten out.
They make stuff so difficult and hard and unorganized.
It took me up 3 days to get my replacement, although they have crates on crates of phones they could of replaced instantly.
The store manager here sucks and is very Rude!

I walked into the Apple Store and no one greeted me. I made eye contact with several of the staff members and no one even greeted me. I walked all the way inside and walked all over the store several times while 6 or 7 of the staff members were around the back counter laughing. So I pulled out my e cigarette and VAPED it up in the Apple Store. Still NO ONE GREETED ME. So I asked Matt, former high school colleague, if I could be put into the queue and he then immediately assisted me by getting the usb disc drive ($ 80). I only asked him because I knew him I don’t know what I would’ve done if he didn’t work there. I was really upset at the apple staff. I don’t like shopping at this Apple Store. Rather shop at the one in New York. DRAMAAA

Apple and I have a seriously rocky relationship.
Sometimes we finish each other’s sentences, other times we make each other cry. Passion can turn, quickly, to contempt.
I have owned Macbooks for the past 6 years (only 2, knock on wood). Not so much because I LOVE Apple… but really just because I hate OSX less than I hate Windows. (and Linux does not have the software I need, not to mention the fact that I lack the geek-​cred)
I don’t own iPhones, never have. I also don’t ever use iTunes.
My visits to Apple stores always make me nervous.
A visit usually means something is WRONG. And the news I receive about it can either be good (we’ll just get that replaced for you) or heart-​breaking (that’s going to be $ 800 for a new logic board).
Well, my visit here was great. I had a power cable that failed and was unable to use my computer. They were able to look it up in the computer and give me a new one, free of charge. They were really nice to me and got me in and out promptly. I was really impressed.
Keep up the good work people!

This store being the ONLY Apple Store in Anchorage of course its five stars :) The employees are awesome and extremely helpful in here.
My experience lately in here is my iPhone is within in warranty so I needed tech support. I would only ever recommend bringing your iPhone products into an Apple Store, you get the best perks and benefits.
I made an appointment online via
, i’m use to apple stores being absolutely crowded with hours of wait times. I showed up about 15 minutes early and was seen 10 minutes before my appointment time. Food for thought, always make an appointment, no you cannot make an appointment for 15 min in the future a few hours in the future, yes. I was bumped ahead of a few people who were waiting, but hey, not my fault you didn’t make a reserved time.
I was greeted by Joseph my techie who immediately just told me I needed a new replacement phone, the whole process took about 20 minutes and I was out the door with my new iPhone with everything backed up on iCloud and it seemed like my own old phone except without the glitches.
I found out some useful information such as: If you own an apple product and it is out of warranty or apple care, you can still bring your device in and they will troubleshoot it free of charge, no labor. They will even fix it to the best of their ability, it may take a few days or a week, however, you only have to pay the price of any parts that it may cost to fix your device… who knew!
I became a Mac fan back in 2007 and our family has since bought my original macbook pro (2007), a macbook pro again in (2010), an iMAC (2008), multiple IPhones which range from the original one 2007 ie, iPhone, iPhone 3G, iPhone 4G, iPhone 5 and currently and iPhone 5s. Multiple generations of iPod’s as well. I will never go back to Windows or anything else!

Please people ~ MAKE a reservation!
Obviously Apple has a high clientele base and a low store to client ratio. That’s ok, it’s Alaska, this is a normal problem for us.
That being said, it seems every time I go in for my appointment (NOT hard to make) there is someone ahead of me in line (to check in) who insists that THEY are the most important person in the store and have to be helped NOW.
And while they are doing all of their complaining — I AM now late for MY appointment.
Ugh, step aside ‘too-​busy-​to-​pick-​up-​the-​damn-​phone lady” nobody cares that «every time you come in you have to wait» and also no one cares that «you own several apple products and they need to take care of their customers better or you’re going somewhere else» Oh, «apple needs to hire more people so that their customers don’t have to wait»? Do you see how many people are working in this store lady? This place is packed with helpful techies!
Kudos to the apple worker who kept a straight face during that tirade, I was standing behind her giggling the whole time. EVERYONE has an apple product woman and Where else are you going to go? You know you don’t want a lame-​sauce android so stop with the empty threats. Oh you want to see a manager? Well you’ll have to wait because he is helping someone since they have a high work load. LOL
Ok this rant was about a customer — but it’s also about the Apple employee that patiently helped someone that was just spewing nonsense. Go apple techie!~ that woman would test the patience of a mother with four toddlers.

came in to pick up a computer i bought online and was helped by a great girl who helped me set up my computer for the first time. She answered all my questions. If I have any other questions or concerns i’d definitely bring them in here. Nice clean store with lots of cool stuff to play with!

I’m from Anchorage, grew up here, but have lived in Albuquerque for the last year or so. Anyway, I’m up here to visit my father for Thanksgiving and am trying to help him set up his new iMac. I’m having some trouble transferring his data from a VERY old iMac to the new one. Hell, we didn’t even buy the new computer from the Apple store. But when I went in and asked for some technical help and advice from the guys there, they were amazing! They helped me understand how to connect the two computers, transfer the data and get it all working. They also set me up with Apple Care for the new computer and a cable to connect the two machines. Everything was spot on, fast and super helpful. I’ve been to Apple stores in DC, Albuquerque, San Francisco and a few other places. The Anchorage store rates right up at the top! Thanks guys.

I like Apple products, and I own a lot of Apple stock, three iPads, and four Macs, so I was more than a little disappointed that when I went to the Apple store to replace my water damaged phone, I was told I would have to wait an hour to talk to the «genius». This wasn’t a request for a tech session — I broke my phone, and I was wanting to pay the $ 250 for the replacement. That shouldn’t take more than 5 minutes, and it for sure shouldn’t require making a separate appointment.

What’s not too like

If You love Apple. then THIS store is for your. Apple nostalgia. Everything from The Latest iMacs, to MacBooks, to iPads & iPhones, iTouches. If your a nOObie to macs there’s classes that you can take to teach you how to use it as well as giving ya refresher courses when news OS’s are released.

Yeah!!! Finally an Apple Store in Anchorage. Took long enough especially since almost every item Apple makes comes through Anchorage from China.
The staff if very friendly and ready to help. I think they are even more excited than the customers because it looks like a fun job, at least part-​time anyway. I am disappointed that there was not a good selection of iPad cases but I guess you’ll always have to buy half of what you want online while living in Alaska. Anyway go check it out and have fun playing with all of the toys!