Union Bank

Great staff and service! I have a small business account with them and they treat me as if I had a fortune 500 company.

Although most of my experiences at other branches have been professional, accurate and friendly, regrettably this bank only serves to contrast the other branches.
If only Union Bank mandated that they follow some standard operating
procedures to ensure accuracy of customer service to the same level of
persistence that it devotes to assessing and collecting bank fees, then their level of service might rise to the expectation of service that I receive at their other branches.

Perla is outstanding. She always goes above and beyond to take care of her customers.

Not good! Union Bank offered an incentive: «Open an account with us and we’ll give you $ 120 after 3 months if you have 3 of your bills automatically debited to your new account with us.» It has been 5 months and I haven’t seen it yet. I called the bank branch and they said that there’s been many complaints. Some how, there was no follow through on the bank’s part. He said he’d call me back with an update.
I’ve given them an extra star thinking that they will correct this situation. If they don’t, I’ll be downgrading my rating.
How could a business that is supposedly an expert in accounting lose track of this? I wonder how many clients forgot about the incentive and never called. Once this problem becomes apparent to the bank, they should have automatically reviewed things and corrected everyone’s accounts, not just for those who realize the mistake and call in to complain.
UPDATE: I heard back from the manager. Apparently, I didn’t follow all their fine print instructions properly and I don’t qualify for the incentive. So, I’ll be closing my accounts there. I hate it when a business gets me on the «fine print.» Who has time to read all that stuff!