The Anabella Hotel

We stayed here to enjoy a weekend at Disneyland and were quite satisfied. They upgraded us and gave us breakfast. The rooms were clean and spacious (Mission Suite). The staff was very helpful. Pool and hot tub was perfect after a long day of walking the parks. Would definitely stay here again.

I have stayed here on and off for the last 7 years. Hotel is clean; staff is friendly and Anaheim Convention Center is a 5 minute walk — all pluses. One of my complaints is that each time we check in for work it’s supposed to be billed to the company credit card and each year we have difficulty with the management staff having this done. I know my company is taking the proper steps however for some reason this is not transferred over; allow yourself additional time in the check in process to straighten everything out. The other item that was annoying is that the toilet would with all after you would flash for 10 to 15 minutes. It just seems like this could not get fixed during my stay. I will most likely continue to stay here because of the convenience factor because surrounding hotels are just overwhelmed with people during the trade show and I like the quiet atmosphere of this hotel.

Well it’s been about 3 years since I fell in love with this hotel and it’s safe to say I’m over it.
My room has a disgusting musty sink coming out of the daybed room. Like someone left a pile of wet dirty laundry in there, turned the heat up and closed the door for a month.
Additionally, the Tangerine Grill no longer provides breakfast room services cards which was a major reason I chose this hotel. They told me I could order it via the computer in my room but apparently the room I’m in doesn’t get a fancy room service computer. Also didn’t have any type of information or menu for the grill in the room.
Another thing, the internet is crap. Cannot keep a connection for more than 3 minutes at a time… haven’t been able to access the internet in over 20 minutes now (yay data on my mobile). Yeah at least it’s free but can’t even use it.
This is the last time I stay at this hotel when I’m in town.

Stayed here for Valentine’s Day weekend with my boyfriend. The hotel is conveniently located to the parks and Downtown Disney, as we walked to and from both (safe and lit sidewalks, too!), and considering it was about $ 300 less than a Disney hotel per night, you can’t beat the location. The woman at the front desk who checked us in was awesome-​very accommodating and excited to have a conversation with us.
I was fairly disappointed with the room, it was a little run down/​dated (e.g., faucets and hardware were loose). We were also only given one large bath towel. Parking was tight and we had to park a little ways away from our building.
Overall, it was an OK stay. It worked for us for the night, but if you’re looking for a place that is modern or on the more luxurious side, you may be disappointed.

Pleasant staff… Very pleased that the manager (I believe) handled my concerns very fast and efficiently. I had an issue and was addressed quickly and with satisfaction. I would return. Very pleased now. Five stars if they had robes :)

Does not get any better than The Anabella! Best bang for your buck in Anaheim! We stayed there for 4 nights, walked to Disneyland every day, just an all around great place! The location is ideal, wonderful staff, and we loved our room!

Stayed here for one night. Place is ok for the price. My room was in decent shape. Shower never stopped leaking and woke up to hundreds of dust bunnies all over the floor from the air conditioning running (disgusting!!). Nice to know I’m breathing that in all night. Also a lot of caked on dirt and dust in areas that should not be missed. I know this isn’t a 5 star resort but I would expect at least management to be on top of housekeeping for overall cleanliness, especially when they know this place is going be full of kids. Andrew at the bar was a cool guy and a great bartender. Don’t know if I’d come back here or not.
Update: Spoke with management this morning about the issues and they addressed my concerns quickly and professionally. I was pleased with how they handled everything.

I am always surprised by the negative reviews of the Anabella, since I’ve stayed here four times now without any big issues.
The staff is generally fantastic. Any issue I’ve ever had, such as a billing snafu on a modified reservation was promptly dealt with without a snide remark or sigh. They have also been accommodating on allowing late check out several times for me on half marathon weekend when I need an extra half hour to shower after the race.
The rooms are lovely and I will take hardwood floors over old carpet any day. The beds are some of the most comfortable I’ve ever slept it.
Yes, parking is $ 17 a night, but there are few hotels near Disneyland that do not charge a parking fee.
I love that I get a Disneyland annual pass holder discount and that with the rewards program you can get a free night after every 5 that you stay.
I really only have two complaints about the Anabella. The first is that, while the restaurant has excellent food, the service has been incredibly slow on 3 separate occasions. The second being that parking can be absolutely horrible. The lot isn’t nearly big enough for the amount of rooms at the hotel.
I will happily be returning to the Anabella for the 5^th time in May!

Decent hotel that’s serving the Disney/​Anaheim Convention Center crowd, one of dozens in the area so you know they’d better know what they’re doing. Nice stay, the rooms are divided out nicely on the ground floor so that people aren’t walking by real close to your room so you have some privacy in that respect. Oddly though, although I found almost no faults with the room, the walls are a bit on the thin side. Meaning whoever was next door you could hear snoring, TV, toilet flushing, etc. Assume they heard the same from me. Still, the bed was super comfortable and plenty of electrical outlets (thank you) like it should be. Reasonably priced in comparison to some of the newer hotels but more than some I’ve stayed in the past and for good reason won’t ever again.
There’s a full restaurant and bar but i never peeked in or used it. Pretty much a business trip and I prefer to get out for my entertainment. I’d stay here again, and may next year when my annual work convention convenes. Reasonable access, probably 600 yards to the end of the complex.

I hesitated in putting this property on blast and gave the manager an opportunity to apologize. First let me say we stayed here because good friends stay here constantly and LOVE the property.
Update: the front desk manager reached out and apologized offering a comped stay. I thanked him for him apology but declined the free future stay. My feelings on this? The hotel knows these rooms are nasty and no vacationing family deserves nasty rooms just so the company can make a few bucks (or in our case over $ 1500). I don’t need to stay in a free room to understand that better ones were available.
Three stars simply for the apology and ownership of the front desk manager.

CONS:
Room: Small, no dresser, mold on the ceiling, walls were thin and we could hear everything. There was a lot of crap all over the mirror. Wall paper was peeling off.
Also there was no elevator which was a problem because we were traveling with an older companion. The staff was not helpful in trying to get us another room.
The heater broke in our room, it was quickly replaced in about an hour but certainly an annoyance when we just wanted to crash after a long day.
Service: We were put on hold for 30 minutes for room service with no apology. I had to hang up and call back twice to get someone on the phone.
Checkin: For some reason in took over 30 minutes!
Overall we were very disappointed and should have spent a few extra on a room inside the park.
The proximity to Disneyland is the only pro

I’ve been going back and forth in my head whether to rate 2 or 3 stars but I think the amount of annoyances outweigh the positives which is never good, especially when spending money on a family vacation and taking time away from work. I value my PTO.
First off, we’ve stayed here before, without children and in a standard room which was nice and met our needs.
Fast forward to now, 1 toddler in tow and a 10 year old (not mine). We got a suite that was upgraded for us by Jen in their Marketing department after I left a bad review for another property of theirs, the Carousel Inn (it was horrible). She comped our parking as well which was nice. I appreciate her efforts to try and remedy our terrible experience at the Carousel. She was very pleasant to deal with.
CONS:
1) We had requested a quiet room as we have a toddler who is a light sleeper and would be napping during the day unfortunately that didn’t happen. We got a suite at the front of the hotel right in front of the guest registration parking which entailed people pulling in and out at ALL hours, honking their horns, leaving their lights on & shining right into our window (no blackout curtains here) while they check-​in, car doors slamming all night, etc.
2) The walls are paper thin. So thin I could hear the woman next door talking, could hear every word, could hear their TV, could hear the people upstairs, could hear everything going on outside of the hotel, housekeepings walkie-​talkies, etc. OBNOXIOUS.
3) Our toilet was making a loud screeching noise. We finally figured out what it was and called to have it replaced.
4) The shower backed up the bathtub, which in turn made this weird black residue come up and all over the bathtub.
5) After taking a shower, the faucet continued to let out little bits of water for the entire night. Not a dripping but here & there a big flood of water would come out.
6) The sofa bed blocked the refrigerator and made it so you couldn’t walk and had to climb across the king size bed to get to the bathroom.
7) The separate room had no ac or heating leaving the person in the room uncomfortable.
8) No black-​out curtains just shutters that don’t keep out much light.
9) The bed was hard and caused my husband a lot of shoulder pain and back pain for me. Not what you want after you spent the last 3 days walking almost 36 miles.
10) Worst pillows ever.
PROS:
1) 15 min walk to dland if you go through the hotel
2) The restaurant onsite is actually pretty decent
3) The maintenance team was quick to react and friendly.
4) Jen in Marketing was an absolute pleasure to interact with and was great at suggesting dates for our trip and any other questions we had prior to arrival.
Overall, it’s OK. We have annual passes and have stayed at many hotels, the Anabella used to be a favorite but I would only book this now if there was really good sale or nothing else available.

Usually the only reason you’re staying here at the Anabella Hotel is because you are going to Disneyland or attending a convention. In my case, it was running another Disney race. My cousin, who was also running with me, stated she loved this little hotel the last time she was here. After eating at the cute little Tangerine Grill a few times after a runDisney event, I was okay with wanting to stay here. So, we booked a room for 2, for a two night stay, for our next 10k and half challenge.
I have to say that staying here was pretty convenient and that’s about it. For regular runDisney fans, a typical runDisney morning would be wake up around 3:30 am (brutal!), get ready, find shuttle, walk from shuttle drop off to the starting corral and then huddle in the cold until the race starts. If you were staying at the Anabella, all you would have to worry about is sleeping in until 4 – 4:40am, roll out of bed, get ready and then walk across the street to your corral. So easy peasy! Having that extra hour put me in a better frame of mind, for the race.
But, as convenient as it is, the Anabella had several major negatives, which makes it hard for me to want to stay here, again.
1) The staff aren’t really friendly. Yes, they are functional, but for the most part, they seem pretty harried. When I checked into the hotel, there were 3 staff members at the desk, but only 1 doing check-​ins. The other two were too busy chatting to help the line of folks waiting to check in.
2) They’ll take out a deposit. While I am okay with that, they didn’t apply the deposit to the cost of the room. It was taken out as a separate charge and it took a few days to get that back. Doesn’t make much sense to me.
3) For the cost we were paying, the room was pretty sparse and beat up. The floor was fairly scratched up, the headboard to one of the beds was really crooked and there was rust around the tub. There was also a lack of surface space. Besides the sink, the only other places you could use was the small bedside table, the top of the TV stand cabinet and the top of the mini fridge in the room. My cousin commented that the room she got the last time around was nice and newly remodeled. I guess we were unlucky.
4) Parking just sucked overall. Once you have a parking spot, you may want to avoid taking your car anywhere. Parking can be cramped. The first night we were there, it was was fine. But, the night before the half marathon, trying to find parking was a nightmare. I spent 20 minutes driving around for a spot. Twice I had to exit the property, drive down Katella, make two U-​turns, before I was able to get back into the property to park, again. Thankfully, I have a small car. I managed to squeeze myself into the little roundabout.
For almost $ 600 for two nights, I would have expected better. As much as an extra hour of sleep is nice and the hop/​skip/​jump to the corral is pretty cool, the Anabella will not be my first choice of hotel, for any of my future Disney romps.

I logged in to write a review and was shocked to see all of the negative ones. First my review:
Cons:
Very small parking spaces
Very small safe — wanted to put my laptop in there but it wouldn’t fit AND the battery was low so we were scared to use it lol
«Free Wi-​Fi» was VERY difficult to connect to, painfully slow and the wording made it appear like it was only free for 24 hours. Had to call to find out how to get it for the rest of my stay.
Pros:
VERY nice staff — reservation gal upgraded me to a Grand King after explaining I was driving up to see my bestie for the first time in 5 years
Very reasonable pricing — I’m a single mom and it was VERY affordable for being so close to Disneyland
VERY close to Disneyland — maybe a 10 – 15 minute walk (so close the room provides ear plugs lol)
Tangerine Bars food is delicious
So just after reviewing some of the other comments I wanted to chime in. Those «hidden» fee’s are not «hidden» in California hotels. I have had to take care of travel for many of my supervisors in CA and all of the hotels include those city taxes, etc. ALL of them.
Parking — yep there is a parking fee but I knew that upfront. I just read the website where it was clearly stated. Still cheaper than parking at Disneyland.
Bottled water — every single place I have stayed charges for bottled water, this was not a shock to me. I always bring my own.
I did check for bedbugs upon arrival. My room had hardwood floors, 2 beds and yes lumpy pillows (we always bring our own) but the bed was warm and toasty for late November, nice size tv, clean linens, coffee maker, hair dryer, mini fridge, safe… what else could I ask for! I would absolutely stay there again.

We were recommended to come here for the location and price point. We used to come to only Disneyland property hotels but times are tough. So we decided on a good neighbor hotel. We asked for a newer room but got an old room with no dressers, slanted floors and crooked door
Pros
Really close walk to park
Attentive kind staff
Beautiful entrance fireplace
Cons
Not upfront of all fees
Bad hard beds
Issues like swollen floor, door not sealing, no drain cover in tub and complaint that our bath water leaked on ceiling of downstairs neighbor
Roaches
It’s hard to say if we will be back. Every problem was handled in a fast effective way. its the roach itself that is unforgivable

We arrived at the hotel and checked in around 12:30pm and were told that our room would be ready at 4pm at the latest. So we went to the hotel’s bar (Tangerine) to have lunch and wait. As we didn’t hear back from them, we went back at 4:05pm, but was once again told that our room was ready. Way past the check-​in time, we got in line for the third time around 4:45 and asked for a room or some sort of compensation. We got they keys to a room, but no apology. The room was okay; comfortable bed, very noisy mini fridge and AC. Tiny bathroom without fan and terrible hand soap/​shower soap. Also found two big spiders in our room on the first day…
Best: Tangerine (great food and service), walking distance to Disneyland
Worst: Cleanliness, very thin walls, tiny bathroom with no fan

I was in Anaheim to attend Mickey’s Halloween Party at Disneyland with the kids and grandkids so needed a hotel in the area. Located The Annabella Hotel on
and bought it for a great rate of $ 129 per night. Regular prices for hotels directly across from Disneyland were in the $ 180+ range, so I welcomed this price. A bonus that I received was $ 25 food credit in the hotel’s restaurant, which made it even sweeter.
The establishment is a California mission style 358 room hotel located on Katella Avenue directly across the street from Disneyland and adjacent to the Anaheim Convention Center.
Since ideally located, this hotel was packed the two nights that I stayed here. Although there is ample parking, I found it very difficult to find a parking space close to my room if I returned late in the evening. Also, one drawback was the size of the rooms. My room had a king bed but barely enough room to walk around and the bathroom was also small in the toilet-​shower area. Luckily, the sink basin was outside and not in the same area.
I must give them credit for having great food in the dining room, The Tangerine Grill. I had breakfast there both mornings and was very pleased with the offerings and the service. The hotel staff was very friendly, smiling, and informative, so kudos for that aspect.
I think that if in the area again in the future, I would possibly stay here because of the price and the location despite the room size.

Not Impressed. Found this hotel through
. It’s supposedly a 4 star. Our room is near the hotel dumpster so the first thing we noticed getting out of our car was the smell. We’d thought our baby had messed his diaper until we’d realized where the stench was coming from. Thankfully we could no longer smell it once we were in our room.
The «Première King Room» we have is alright for size. Our windows look directly out at a cement wall so we’ll keep the shutters closed all the time. AC unit seems old and struggles to keep the room cold, plus it is LOUD. Was unable to maintain enough hot water for us to give the kids a warm bath. Cockroaches went scurrying when I turned on the bathroom light.
Be aware that the price quoted does not include the 17% resort fee they’ll tack on or the $ 15 a day parking as well as other surprises. «Free Wifi» is 3Mbps if you want more speed than that you pay an additional fee for 12 hour chunks.
The hotel does have an excellent location and is easily within walking distance to Disney, I just wish it were cleaner, had enough hot water, better AC, and our room weren’t near the dumpster.

I’ve stayed at the Anabella many times, and by far, this was the least favorable experience. The only saving grace of the stay was thanks to two wonderful staff members.
There are two people who went above and beyond the usual level of customer service: Giovanny and AJ, both whom work in the Tangerine Grill and Patio. Giovanny is a server in the Grill, who served breakfast to us. He was very friendly, interactive, and could tell from my sense of humor he could use his. He told us he brought us strong coffee and extra strength regular coffee for the decaf drinker. We all laughed at that. He was attentive and made the meal fun.
Just as much fun was AJ, who is a bartender in the Patio. He immediately knew our group were trouble-​makers, so he was able to joke along with us. One of my friend’s ordered AJ’s Bloody Mary (he has his own drink on the menu!), and he told us he needed to get a couple pieces of bacon for the drink. Later when he took our order, we joked about getting the bacon burger so he could fry up even more bacon. When one of my friends asked about dates (on the menu), AJ gave a pretend puzzled looked which made us all laugh. He tastefully embraced diversity and made my little reunion with my friends that much more enjoyable.
I wish I could say more about the Anabella being enjoyable this trip. This first part I’ll keep separate, because I can’t fault the hotel for this. However, for anyone still reading this review and contemplating staying here, this is some good advice: Ask for a room on the second floor.
Over the past few years, the Anabella did a very nice restoration job to their property, which included removing carpet from the rooms and adding hard wood floors. Very nice for the first floor, but it made for lousy insulation. It sounded like we had a herd of elephants staying above us. At midnight after coming back from their day’s activities and at 6:00 AM, the thunderous noise that sounded like a roller derby would wake us up. Again, the hotel can’t control this, but beware if you’re staying on the first floor.
There are some things over which the hotel does have control, and this is where they lost points on this review.
Registration:
The lady who checked us in was very nice, but when she pulled out the map of where the rooms are located, she highlighted a big strip of rooms and said, «You room is 1136 and located somewhere over here.» Okay, at least I had an idea of where the room was located, but because there are hedges around the rooms, you literally have to walk up to each room to find the room number. Finally, we located our room. We tried both keys several times, and couldn’t open the door.
I proceeded back to the Front Desk, and told a different lady that our keys weren’t working. She looked over the computer and discovered that the lady who had checked us in told us the wrong room number. So just to be sure, they made us new keys, which worked… for the right room.
Water
I spoke with the Front Desk twice about the water. In the morning, you can get hot and cold water. However, if you want to take a shower around 4:00 PM, watch out. The water comes out scalding and will not cool down. I finally was told some bizarre story about the water tanks being on the roof and the water gets too hot. So you have to run the water to let it cool down. Not only does it not cool down, but there are signs all over saying to conserve water. (Side note: our room, as a few of my friends’ rooms had dripping faucets. If CA is in a drought situation, the Anabella could do its part by fixing the faucets.)
TV/​Cable
This issue was annoying and also never resolved for us. I spoke with the Front Desk three times about this issue and have a ton of pictures if you want to see what we saw… or rather, didn’t see. In fact, I may have posted a couple when I checked in on Unilocal.Check this out. We could never see CBS (Channel 47.10). I wish that had been Fox instead. In the morning, we could see the major channels (except for CBS). In the evening or when that thundering herd of elephants woke us up at midnight, we’d turn on the TV to help get us back to sleep. At night, you can’t get any local channels. And if you tried watching anything on cable, the signal kept breaking up. So you’d catch every fifth word or so. After complaining about it the second time, we noticed they gave us a new remote and did something with the wiring. We finally gave up after saying something after the third time.
I can live with one issue happening over a stay, but after all this, and I didn’t even mention the spotty wifi, I can’t honestly tell you if I’d recommend the Anabella or if I’d be back. I used to be a big fan. To make sure people like Giovanny and AJ keep their jobs, absolutely would I support staying at the hotel.

What made us Grumpy, and what made us Happy…
GRUMPY
1. Not much. Perhaps the kids in the jacuzzi.
It’s plenty hot, kids– don’t need your pee.
Though the $ 26 resort fee was a surprise, my wife got a killer price,
and it included free breakfast and parking,
and we got one of the nice, refurbished rooms
near the lobby, bar, and convenience store,
with nobody above us… so we were very happy and had a great value.
For the same price/​deal, we’d return.
HAPPY
1. The Tangerine bar happy hour.
$ 5 beers, well drinks, and decent wine from 2−6pm and later than 9pm.
We actually left Disneyland and came back to our bar.
Great nachos, yummy coffee, thick toast.
2. A fifteen minute walk to Disneyland (or a twenty minute fat-​scooter ride),
and great view of the fireworks above the California Screamin’ coaster from the lobby area.
3. Secluded little front patio. Apparently, great for reading «Better Places to Stay Near Disneyland» for some of these reviewers.
4. Lush, well maintained Santa Barbara-​ish décor without all the mission nonsense.
5. A cool selfie-​camera in the lobby that emails you photos.
6. Room comfort: Big comfortable bed, ice cold A/​C with white noise fan option, and shower water pressure so hard you almost need a safe word.