Novel Transportation

My husband hired this guy, Michael Roth owner of Novel Transportation, to take us from our home in Orange County to LAX. He arrived early and when I answered the door with a smile, he immediately started complaining and whining that he could not get in the gate. As I was busy getting ready to leave (remember — he was EARLY), I told him to complain to my husband. He made my husband (who is 57) load our own suit cases into his car complaining and whining to him all the while about the gate problem. He wouldn’t stop. Obviously, he had gotten in okay as he was EARLY. My husband told him he gave him the gate code when he ordered the service. The guy said no you didn’t. He was VERY RUDE. My husband said to be polite or we would take a taxi to the airport. The guy said we should take a taxi and left. Our friend drove us to the airport and we ended up saving $ 300 for the trip there and the pick up when we came back. I would NEVER use this service again. He was so unprofessional and rude that it is unbelievable he is still in business.

This guy was really cool. He picked us up to go to LAX, gave us the best price and had a positive attitude. People in Anaheim should really call this guy, his name is Michael. Clean car, smooth ride. Awesome job, will use again and recommend.