FedEx Office Print & Ship Center

Fabian SAVED MY LIFE.
I had a school project where I need to print out shapes into very large sizes. It’s not possible on one single sheet of paper but he helped make it work and did his best to help me. I had no idea what I was doing so I thanked my lucky stars this guy was working when I stopped by.
Foreal though because of his helpfulness and awesome customer service I’m always gonna come here!!!
THANK YOU FABIAN

You have got to be kidding me. I don’t normally take the time to review businesses like this, but in this instance I’ll make an exception.
One computer?!? ONE computer?!!
Would you go to a gym that only had one treadmill? Unbelievable.

I came here to run a print project for work. I called ahead of time to let them know what I needed.
I needed 9 sets of my own 12×18 cardstock to be cut and printed. I was willing to wait but the only service rep who was working that day expressed a bit of attitude and defeat by the time I got there since she was expecting me. She did say she was a bit overwhelmed. I didn’t feel confident leaving my project with her but I didn’t want to have to drive to another FedEx Office Print & Ship Center; she said she could handle it and so, I was reluctant. Knowing that my butt is on the line if the job was not up to my manager’s standards but I was willing to take a chance with her. She did give me a time frame of 3 hours but luckily, she called me within 2 hours and my print job was done.
Despite of her attitude, she really needs to be more confident in herself that she can do the job and not let the pressure get to her. We’ve all been there before but if she’s going to run the morning shift by herself — she needs to identify and anticipate the needs of the customer and also, if customers don’t understand the system of the business, customers like myself can get confused, impatient and angry. Your words and actions should be congruent.
She gave all of the uncut paper back and the 9 sets she took care of came out perfect. Bravo!
Hopefully the constructive criticism will be helpful.
I’d hate to give this location a 1 star review but they really need to improve on the service — I’m leaving a 3 star review for the Center Street Promenade location.

My mother doesn’t do Unilocal.But I do. Here is her review…
My name is Lucille. I am a 78yr. old senior. I’m in a wheelchair and I have trouble remembering things at time so I stay busy trying to keep what little I have. I’ve found that there are so many traps for us seniors to fall into made by people who like to take advantage of our age and disabilities to their own advantage. I ran into one of these on the 27^th of January 2015 at Kinko’s where I went to type out a 2 page story for the class I attend for Creative writing. The young attendant kindly helped me by putting my debit card into the computer and starting it up for me. He set the margins for me. Then I typed out my 2 page story. The attendant then asked me if I wanted help to spell check my story. I said yes. He then proceeded to read my story and helped me with the structuring of it. Then he asked if I was finished and would I like him to print it out. I said yes, and he printed it out for me. At no time did the nice man advise that I would be paying for the use of the computer by the minute. I type with two fingers, and not with very fast. I try get it right as I go. Even when he agreed to help me with spell check and grammar, he never said, «while I am helping you with corrections you are being charged by the minute.» He carefully helped me, not with speed.
When I called the next day to check on my bank balance to see if I had enough to by the things I needed, the recording said that I was overdrawn by $ 36. So I called the bank to see what happening. I was told that FEDEX had withdrawn $ 33 which wiped out the little money I had in the bank therefore I was charged the fee for the overdraw.
I stated that I did not do any business with FEDEX. So I went to Kinko’s to ask why I was charged so much. I was told that I had taken more than 100 min. to type those two pages. When I asked why they did not tell me that I was being charged by the minute, instead of a set amount for the use of their computer, the attendant replied,“the instructions are on the computer, and you didn’t ask. We are not compelled to tell you.“
I said that’s not fair. He responded «well what do you expect me to do?»
I found that I could have done all my work in my own time at the Library for less than $ 1
Advice to seniors «STAY AWAY FROM KINKO’S COMPUTERS» especially if you do not know how to type fast.” It will cost you lots of money. Go to the Library.

Thank you Joshua B. for your concern.
My management reviewed the nights cameras and in fact, I stand by corrected.
I left to the restroom at 8:50, the same time you arrived at the door.
I’m apologize for not displaying a mandatory «please excuse the inconvenience will return in 10 min» sign up
But come back anytime soon and we’ll make up for it with excellent customer service.
Thank you Joshua B

Bad experience! The store closes at 9:00, so I arrived at 8:40 to print a few things and the doors were all locked … Twenty minuets early. Finally after calling around and having another Fedex location call the stores back line the employee comes at 9:03 (23 minuets after I had been waiting) out and asks us if he can help us. After calmly explaining our frustrations the clerk Aaron G. actually had the nerve to call me a liar and said he had barely closed the door at 8:50, which wasn’t possible since I was standing outside. On top of being completely rude AND calling me a liar he then printed my 4 pieces of paper that I asked to be on black and white on premium paper and charged me the most expensive amount. Sure it was like 2 bucks but the real problem was that even though he was wrong and just needed to apologize he continued to be an ass. I don’t recommend this location!

Super friendly guy helped me out. Service was quick and easy. I got a large suitcase that came in a huge box that wouldn’t fit in my car, so I took the suitcase outta the box and tossed it in my car. I didn’t see a trash can around, so the guy at the counter helped me out by taking the box and throwing it out himself. This Fed-​ex made it easy for me, and showed the kind of customer service I appreciate.

There are packing structure on the left side if you can’t find parking on the street.

I had a package shipped to this location to hold pending my arrival into Anaheim. I can’t really complain, but they weren’t exactly the friendliest or the most helpful bunch, and it took a lot longer to pick up said package than I had expected. I was the only customer in the store, and neither of the two employees seemed particularly interested in what I wanted.

i’m sitting in my car, ripping off the internet, as i do, not wanting to get out of my car, when a MALE employee comes up to my window to chat. no no no no no. creepy.

Under staffed and over worked 24 – 7. Love watching employees pretending they don’t notice you waiting for service.

Great that they’re open at 7:30 am, but man is FedEx a rip off! And is it just me or do FedEx workers always work soooo slow? I prefer UPS and USPS, but FedEx works when I need next day delivery. I like that they have free wifi, and they have random books and other junk to browse. Otherwise, walk down the street to the post office!

WATCH OUT! DO NOT RECOMMEND! They Will try to Scam you into additional cost for things you don’t need or won’t accept your package unless they repack it for you and try charging you $ 2.99 per box.
Employees are rude, unhelpful, and NOT customer service orientated, especially tall brunette female. I Did not bother to get her name.
I should have known something was wrong when I walked in at 4:30 pm, which is normally a busy shipping time for Fed Ex, and this place was completely empty.
I recommend using the Fed Ex at 1440 S. State College Blvd. Much better Staff and won’t try scamming you for money.
Again, I wish Unilocal had ZERO or Negative Ratings because this place definitely deserves it.