Lowe’s Home Improvement

I had a good experience here, nothing like what some reviewers have experienced. I was in and out in a matter of minutes. I walked in looking for play sand. I quickly found someone to ask, who then pointed me to the aisle I needed. As I walked down the aisle I found the large bags of sand that I was looking for. A man asked me if I needed help, and I told him that I did and I had no idea how I was going to get 6, 50lb bags all the way to my car. So he walked me to a register, rang me up by the bar code and told me to pull my car to the side so he could load up the bags. I did just that, and drove home a happy camper. Thanks, Lowe’s!

It is so hard to get waited on in this store. Today I wanted to purchase the patio chest with the lifetime warranty and an outside shade for my patio doors. I could not get waited on. One person finally said that he had been called to the back of the store and that someone else would come and help me but after waiting for some time nobody showed up. I finally went to Home Depot and was waited on promptly.

It’s a struggle every time I come here. It’s very hard to find someone to help you. Things are usually out of stock as well.

I never write any reviews, but this location has really got me going. Purchased custom vertical window blinds for the living area online which was easy enough. I originally planned I could install them myself but quickly figured out I didn’t want to deal with the hassle. So onto returning to Lowes for their installation services.
First, naturally I made a phone call to the store to try and schedule an install date. Fine, spoke with someone from the windows department asking what I needed done. I told her I needed a set of blinds installed and asked if certain days are available. She promptly said she didn’t know and would need to call the contractors. Okay I’m thinking, well please contact them and let me know. Instead, at no point did this customer service rep ever ask to take down my info or provide me with the contractor info so I may get these blinds going, and just told me to call back again.
Second chance, I actually go to the physical store to schedule a date. The rep is already helping another customer and didn’t acknowledge me for about 5 min, which is fine that is reasonable she is helping someone else. Afterwards she asks what I need help with, I start to explain, midway through my explanation the previous customer comes back for a question and she ditches me as I’m explaining face to face. After a few attacks playing Clash of Clans, she’s back to see how I can trouble her. As she’s taking my info another customer asks a question and she leaves again to help her. WTF, but this person really needs to learn how to prioritize customer service. I’ve never felt so disrespected as a customer and just left the store before the rep ever got back.
After these blinds I’m never coming back to this store again. The employees don’t ever seem like they enjoy being there or helping out their potential customers.

First time I was here looking for an air conditioner. After waiting for some one to tell me where they are, they sent me to the wrong aisle. Waited again and was directed to a different aisle. Well, they didn’t have the air conditioner I was looking for. Little customer service for me.1-star which is being generous.

I’m a big fan of the «order online, pick up in store» option at Lowe’s. I’ve used it quite a few times and it saves me the embarrassment of asking the sometimes impatient employees where to find a certain item in the gigantic store.
At times, I don’t mind going and wandering around the store, as long as I take my dad with me. I feel he gets more respect while shopping there than I do when I’m by myself. Maybe it’s just in my head. Either way, I’m happy with ordering online and the quick pick up service that is available.

Pretty good experience at Lowe’s the other day. My wife and I were in to look at window treatments and grabbed this guy Mike for help. He was very pleasant to deal with and explained everything very thoroughly, even though blinds weren’t his department. He was extremely honest as well. My wife, who can’t ever make a decision without consulting everyone with knowledge on the topic and their respective mothers first (restaurants= servers for food choice, clothing store= workers for style choice, restrooms= janitors for one-​ply or two-​ply…), and so she asked Mike his opinion on which color or style she should get, or something. He told her that he isn’t the one to consult because before he had blinds in his house he hung a Smurf bed sheet to darken his room. I can respect that.

I spent several thousand dollars on kitchen cabinets, countertops and installation from Lowe’s. A little over 2 years after the install, the undermount sink came un-​laminated from the countertop. It turns out, the installer never tightened a harness necessary to secure the sink to the countertop and hold the weight of the sink contents. I called Lowe’s, the prime contractor, and they quickly passed the buck to the subcontracted installer after a 2 minute conversation in which I was hung up upon multiple times in the 15 minute hold process. After speaking with the installer, they said they couldn’t help me because I was out of the 1 year warranty. Moral of the story: beware of spending thousands of dollars on a kitchen renovation through Lowe’s because they only stand behind the quality and craftsmanship of products that should last 10+ years for 365 days and could care less about helping you otherwise.

I wanted to write an update because after sending my concerns to Lowe’s Corporate Office I was taken care of immediately with the best service I have ever received when in similar situations.
I contacted Lowe’s via their email link on their website. I explained that I had a dissatisfying experience and linked them to not just my review on Unilocal,but also suggested they check out the other reviews of this particular location from other Unilocalers (Elites, at that) to see the common themes running through the reviews that are posted (poor customer attention/​service, employee cell phone useage, etc.)
Corporate emailed me the next morning, and the store manager, Mary, contacted me that afternoon. She listened carefully to my story and then expressed that «Lowe’s can not afford to lose even one customer» and that she was very thankful that I took the time to alert them of the situation – because it is possible people could just choose to not come back without giving the company the opportunity to rectify the situation.
She asked me what she could do to ensure that I will still shop at Lowe’s. I told her that I was not looking to get anything out of the situation, but I did want her to speak directly to the «manager, Brandon, who had caused the frustration in the first place. She assured me that was at the top of her priorities, and she also gifted us with a credit towards our next purchase. She went above and beyond to make sure we were satisfied.
There are times when you need Home Depot, and there are times when you need Lowe’s…and I can say this situation will not deter me from shopping at Lowe’s in the future. I am pleased to report that Senior Management at Lowe’s does in fact take customer satisfaction very seriously – even if there is a dud-​of-​a-​manager on the floor. (Sorry Brandon, you’re still on my sh*tlist.)

Employees are more interested in their phones than in helping customers

This is a Lowes. Same model as other Lowes. But, I don’t think management is as good here as at others. I say this because it was hard to find someone to help me find «tiles» which I was looking for.
Then, once found, I went to make my purchase. The lines for the checker checkout were really long, so I went to the «self checkout». This is 4 «stands», at least all 4 lights were on. But only two ere working. Really? Turn off the other two lights, its misleading. When I suggested that I was told «we can’t». Really? You are a «handyman store» and you cant find someone handy enough to do that? Hmm ok.
Well, then it turns out some of my tiles don’t have the needed scanner code. So the woman has to come over and put them in manually. OK, she did it quickly.
Once I checkout, I go to the Managers station to point out the growing lines for checkout, and the woman there said «you can tell the manager» — I asked her to, since I had just listed it to her, and she said «no, you can». I left.
I have been back twice since, and the lines remain oddly long and the whole place seems very inefficient for some reason.
Easy parking.

I walked the store looking for light switch covers and was never asked once if I needed help (I’d say at least 6 employees walked past me through the trip). At the Transit Road store they will ask if you need help if you’re walking around seeming confused.
The paint counter only had one guy working. Even though he took my paint order, he was helping another customer before he filled my can. This totally irritates me. I stood there for a good 5 minutes while the employee was distracted by some clueless woman’s query. How about saying «I will be with you in a moment, ma’am»… Fill my paint can, and get me on my merry way, while also acknowledging the few other customers standing around too.
Again, I feel like the Transit Road store handles the customer service better. But I will give this place 3 stars (really should be 2.5) because the merchandise is the same, I found a suitable switch plate, and my paint can was eventually filled with a smile.
Hopefully this is the last of the paint for a while… HOPEFULLY. Blah.

12÷9÷12 AM
Over the Thanksgiving weekend, my wife purchased a Christmas gift for me and asked to be able to pick it up later, so that I would not know of the purchase. When my mother in law went to pick the item up, she was giving a product that was worth half the purchase price of the originally purchased product because she doesn’t see a difference between power tools. We live in Buffalo and tried to exchange the product for the correct one at the Amherst Store, to my wife’s surprise she was told that because the mistake was by the store in Henrietta, that they would not be able to help her because they would take a $ 100.00 loss at the Amherst store and it is something the were not willing to do. I am completely disgusted by this and cannot believe that the Amherst store cannot work with the Henrietta store to resolve this issue quickly for us. As far as I am concerned we have just been robbed for $ 100.00 cash. The solution that we were offered was to either drive to Rochester to complete the exchange or to mail the product back. I was unaware that Lowes had such appalling customer service. I for one will not be shopping at Lowes and I am sure my wife will not be either.
12÷09÷12 PM
I was able to contact Shawn, the store manager at the Amherst location and he was very helpful with resolving the issue. My wife was able to exchange the item as was requested. Thank you Shawn for all of your help.