Giant Eagle

I moved to Lorain in August of 2014, prior to that I did the majority of my food shopping at Giant Eagle. Since moving to Lorain I have visited the Amherst Giant Eagle on numerous occasions. Every visit gives me new reasons to shop at Walmart, Kmart, and Apples.
The customer service is terrible, today I wanted to ask a question. A manager was talking to a customer, who was interrupted by and employee who couldn’t seem to find her work assignment. The manger stopped talking to the customer (s) to deal with this issue, and spent more then a few minutes listening to the employee rather then taking care of his customers.
I wanted to purchase some whole bean coffee and grind it, alas they have removed the grinder so you can no longer grind whole bean coffee. Why even sell it if you can’t grind it.
At 8:30am I went to the bakery to purchase a cake, to my surprise no one is working in the Bakery. Since there is no sign listing hours I assume it was suppose to be open. I left and returned my other purchases and went to the local bakery and purchased the cake and went to Walmart for the remainder of the items I needed. WITHOUT and issues and spending less money for the same products and a better cake.

Just picked up a small birthday cake. WHAT A DISAPPOINTMENT! First off the small container they put it in leaves no room for the cake. Half the frosting came off with the lid. Second, after looking at cakes in the case, we decided on different shades of blue. Husband brought it home, white frosting with one shade of blue. Looked like they just threw it together. More effort with the cakes in case. Will never order a cake again.

I only shop there now due to proximity. Most of the time the cashiers are too involved in private conversations to acknowledge you’re even there. Also, selection has gone way down. Things I have always gotten there now longer even have a space on the shelf.
The produce is either under stocked or the selection is so damaged you don’t want to buy it.

Terrible hiring policies, I have 10+ years retail experience I have done everything from stocking shelves, to running a register, I also do not have a criminal record, apparently they hire you base on your personality! I applied on line for the cashier position took the assessment then got an email a day later saying that I didn’t match up to their criteria to be a cashier what a load of BS! They also ask about your sex, race, and if you have any disability which is illegal! Its no wounder people can’t find jobs! you hire base on personality rather then experience

Good grocery store. A really good selection of products and services.

Giant Eagle is a good solid grocery store. I like the Amherst location. They have a great selection, friendly customer service and the store is always clean. I also love the gas and food perks programs.
One of the best things about this Giant Eagle location is the fact that they have a fully stocked state store on premises. Gotta love being able to stock the liquor cabinet while buying my groceries!!!
Giant Eagle also has a decent organic food section. My boyfriend is on a gluten-​free (GF) diet and they have a pretty good selection of GF items available over in their GF section. They have a good variety of pastas, breakfast items, baking products and frozen meals that are certified as GF. I usually shop at Heinen’s for most of my GF items, but lately Giant Eagle has been carrying more so I try to head there instead. My boyfriend enjoys the GF frozen meals because they are easy for him to take to work for lunch. The prices for the GF frozen meals are definitely more inexpensive at Giant Eagle… plus I can get gas perks.
If you are looking for a good grocery store Giant Eagle is always one of the best in this area. I have especially found this to be true in regard to their gluten-​free items.