Big O Tires

Dishonest! The manger Ryan lied to me and my daughter in-​law. My son is at training with the National Guard, she was in a minor accident in the snow and we towed the car to their shop. What a mistake!!! The manager Ryan told us both (in person) that he would take care of it. The insurance paid their shop for the work, but Big O Tires did not fix it correctly as the dashboard warning lights kept coming back on. Their shop said just keep bringing it in to reset it, that there was nothing wrong with their work. I have the documentation from Larry H Miller collision that it was not fixed correctly and would have done significant damage had my daughter in-​law kept driving as usual.
Unfortunately when we took her car to the shop I also wanted my daughter in-​law to get snow tires. Ryan promised me he would give us a great deal, that it was buy three get one tire free. And I asked if they could store her current tires, and he said they didn’t have storage for that but he would put them in the back of her car. When she went to pick the car up they had thrown away her good all season tires!!! And they had charged her for four tires claiming that it wasn’t the snow tires on sale. Ryan also charged her for an alignment which was covered by the insurance. I have tried to work with them to make it right and they will do nothing.
I hope this will save someone else from the same heart ache and huge money loss. I want justice!!!

I spent over an hour for a flat repair and rotation. While the red coats stood around and watched the other technicians do all the work, waiting for them. There were 14 people in the waiting room and 2 of them ended up leaving because of the wait.

I generally really like the Big O tires experience. They’ve taken care of me in the past. This Big O Tires in American fork feels like they are really trying squeeze money from you at every turn. For example, I went in to buy windshield wipers and was told a price. When I went to check out they were $ 10 more. The tech who originally quoted the price to me seemed a little shocked, but they guy who rang me up told me it was for $ 10 for installation. I looked out the window at my car and they were finishing installing them. I rolled my eyes and paid the extra $ 10, which isn’t a lot but still seemed crooked because it’s just installing wind shield wipers. I will not be returning to this location for any services ever.

I had an issue i needed to get fixed with my tire same day and decided to buy a whole new set. It was the end of the day and i was the last one they could squeeze in. They were eager to make the sale but not so much to do the work. I got my car back and all 4 tires were filthy from the tire change and shortly after leaving the place, my sensors came on saying that 3 of my tires were 10 PSI below normal levels. I wasn’t terribly pleased about it.

Initially I had issues at this store after picking up my vehicle. It took some time to finally take my car back in to look at the issue. I give 4 stars because they ended up taking care of the problem and my car seems to be running fine after. Minus one star for some communication errors that occurred even trying to get my vehicle seen.

I have been to many different tire companies that always try and up sale me and tell that I need so much more than I actually do. I called Big O and they gave me the best priced tires for my car and ordered them for next day delivery. I came in, they replaced my tires and had me in and out really quickly which is something I really appreciated because time is valuable! I would highly recommend them to anyone who is looking for new tires. Thanks Big O for everything!

This Big O tires store really takes care of you… especially if you are a repeat customer! Make sure to talk to Johnny! They have the best prices in town. I highly recommend Big O Tires in American Fork!

I received EXCELLENT service at Big O Tires in American Fork (748 E State Street Location). I ran into a little emergency (picked up a stowaway hitch pin with my tire) on the road after work… I realized this problem when I parked outside of my house. At that point, most tire shops were closed (trust me, I called a lot looking for someone that could help me NOT wake up to a flat in the morning). This Big O locations was also «technically» closed, but Parley answered the phone. He told me that he would stay open to help me out so I didn’t have a bad day tomorrow. I got to their location ASAP, and he was very friendly. The service was fast (the technician, Trevor, was like lightening). No one grumbled about having to stay late, not once did I feel like an inconvenience. In fact, Parley was even willing to answer my (perhaps) silly questions about the tire patching process (I like to figure out how things work). I cannot emphasize this enough… it is an absolute rarity to find customer service like that anymore these days. This Big O location was the 6 tire shop that I called hoping to find help in my emergency… the others either did not answer or were quite clear in letting me know that they were closed for the day… but not these guys. Can’t express how grateful I am for this excellent customer service. THANK YOU!

Traveling in Salt Lake area with tire problem. These guys got me in took care of the problem… NO CHARGE. Tire inventory huge. Since I have Cooper tires I went to them